Heather R.'s profile image Heather R…read more on Birdeye 4 days ago I am 67 years old and have had plenty of different dentists in my time. I moved back to Innisfil a couple of years ago and found Alcona Family Dentistry through my neighbor. They have got to be the best dentistry I have ever been to. My teeth have never been whiter after a cleaning. They are very gently and I have never felt anything. The conversations that go on between the two of them are very interesting and quite amusing and sometimes very funny. I recently had dental surgery done and I could not be happier with the outcome and the price. I highly recommend them and will not go anywhere else. If they ever relocate I will still go to them wherever they are. read less

they don't stand behind their work...$367 bill for 1 cavity and a 25 min appointment (no…read moreanaesthetic - the work was on a 4 yr old) It lasted less then a year! Then they wanted to charge the same amount again to fix the work. This was all after the receptionist told us to take it up with the dentists and the dentist act as if they don't know what is going on and to take our compliant to the receptionist. It is truly rare to be treated so unprofessionally in a 'professionals' office!

I was met with the best front desk team ever smiling and friendly happy Kirsten is just wonderful…read moreon the phone and off as well the hygenist Layla was so great at explaining everything to me so I could understand it all very professional and friendly and put you at ease. Plus all put done itemized on paper so I could see what needed to be done and now much a PLUS The dentist Jay Han was wayyy more thorough than the 3 previous ones I had been too in the past 2 months at different office in another town... all basic things they said needed done?...good I got a 3rd opinion and now feeling like it is the right one and at ease...now to get the work done. I was referred to an endo clinic (as I need for the first thing a re root cannel done as a dentist missed a root many years ago) and not told to go ER for a change. Like ER would have the capability of doing this job???!! Very professional clean and thorough...my kind of professionalism. You do need some sort of co pay/dental insurance if alot of work needed. $$$$$ Dentistry is very expensive. I will save up for each thing to be done......eventually. But will be glad when its all complete.

Dr. Bobby is kind and patient, and he does an amazing job on my teeth. He takes good care of my…read morefamily's teeth as well. The dental hygienists are wonderful!

This review is long overdue! My husband required a full upper & partial bottom set of dentures…read more The entire dental process for him was daunting. With the recommendation of our dentist, he went to Dr. Palummieri in Orillia. Massimo & Kerry have been accommodating, informative & very professional from his first visit. They have made the entire process from fittings to follow-up appointments very quick & easy....all while making him feel very comfortable. We would not hesitate to recommend Dr. Palmmieri's office to anyone! Mike G

As far as my care goes,, I required a full set of dentures.. upper and lower, Dr. Palummieri as…read morewell as his assistant Carrie were absolutely second to none regarding the procedure as well as service and I would recommend this office to anyone.. the pair went over and above what was required of them .... If this office was rated out of 100,, they would get a 200 from me... absolutely professional and kind people...Thank you both for the great experience... Gessie...

Dr.Elston Wong's dentistry is the only dentist I would go to in barrie. I have been going for over…read more4 years.The office is professional and Dr. Wong takes the time to give you options for the treatment recommend. I just had 2 caps to replace the large fillings I had in my back molars that were breaking down. The team uses a 3D camera that gives you the perfect fit for your bite. I have extreme gum sensitivity and Dr. Wong completed the caps with ease. You will not be disappointed!

I have been a patient in Dr. Wong's dental office for many years. The care you receive is…read moreexcellent. Very professional staff. I would recommend to anyone looking for a new dentist, to reach out to Dr. Wong.

Alert - this office has recently gotten involved in a family dispute between my husband and his…read moreex-wife as evidenced by harassin my husband while at work for his credit card number to pay for his children's dental appointments as according to them "it is the law as his birthday comes first". My husband was hesistant to give them our credit card, given his children have been patients of this office for five plus years and they have never asked for this before so each time they called he said I will call you back, as he wanted to look into the matter. On the last time they called, I spoke with the billing secretary and explained to her that it was my understanding that given we don't have the relationship with the office, nor did we sign any contract for care, it was inappropriate to bill our credit card due to his birthday coming first. She actually argued with me and after I brought up the fact that his daughter had reached the cap on orthodontic treatment and there was nothing to send to our plan regardless, she then told me it was office policy to have his number but could not eplain why they haven't needed it for the past five plus years. Furthermore, I calmly explained to her that this billing situation was complicated as the children have THREE plans and my husband;s exwife REFUSES to have the dentist use my plan (which we cannot force her or the office to do) and that I would appreciate that unless there is an issue with my plan or my husband's plan to please not call and harrass us with this "new" office policy as we would not ever be complying. To make matters worse, the next time my step-daughter was in the office, this same administrative person apparently told her and her mother that she is sorry that they have to deal with me because I called the office and screamed at her so loud that her other clients could hear me. Given I was actually at work (in a government office building neverthelss) AND I have witnesses to the conversation that at no time did I scream, but I did speak firmly on how unappreciative we were to the repeated phone calls etc. We then sent a letter to Dr. Ferguson to complain about the lack of professionalism and slander of my name by his staff (over a month ago) and to date this has not been answered in any form. I am in the process of filing a complaint with the Better Business Burerau and the Ontario Dental Association as recommended by my own dentist office as they have expressed how mortified they would be if this happened at their office. The more you know about what goes on behind closed doors .... these types of offices are in a bind when it comes to dealing with divorced families and extended family drug plan but at the end of the day, they were gettihg paid their money either way and tg get involed in any our our family affairs was completely unfounded and slander of my name and actions will not be tolerated.

Great staff, super star dentists ( Ryan and Dean) and awesome dental technicians. You can't get…read morebetter, friendlier and more professional service.

Amazing dental services all around from the reception service to the end of your appointment…read more Friendly staff at reception. Dentist is very gently with procedures. They make you feel cared for. Dentist will also give you great advice on how to maintain your teeth in great conditions. Very family oriented . Love my dental office.

The Eagle Ridge Dentistry reception was extremely helpful ensuring all of my questions were…read moreanswered and providing great service throughout my time there. Special thanks to Nhan who was very patient and friendly in helping me during my visit.

Had my first appointment today - cleaning, X-rays, check up…read more Everyone was extremely professional and friendly. I would strongly recommend.

The staff are wonderful and very thoroug. love Sandy the hygienist. Dr Yan is friendly and thorough…read moreas well. reception is welcoming. never have to wit long wendy