Park West Family Physicians is a great practice. I feel seen and trust the doctors there. I am a patient of Dr. Maxwell Arons however I have also been seen by Dr. James Arons when I needed an appointment ASAP. It's nice the practice is flexible in that way. I recommend both of these doctors. The wait time here isn't too bad and it's always been a smooth experience checking in and out of the office. read more

They closed and never let me know. So I call to make an appointment, only to find out they closed

Very nice, Clean, efficient and welcoming staff. Was slightly hard to find parking so recommended going a bit earlier.. if you're too early, there's a wonderful coffee shop/market just steps away to kill time read more

Very unhappy. My partner went in for a tooth extraction and the dentist was in such a hurry that she started before my partner was numb/comfortable. She then got irritated when my partner said she could still feel it. She only extracted half the tooth and now my partner has to wait at least a month before she can get relief. I've never heard of or seen such an unprofessional setup. read more

I have been seeing Dr. James Arons for almost 30 years and his son Dr. Maxwell Arons for a little over a year. They are both kind, attentive, and willing to spend the time needed to answer my questions and understand my concerns. I offer my recommendation without hesitation to both of these kind men. read more

Clean place. I was visiting doctor for immigration purposes and everyone from receptionist to the doctor knew exactly what I needed and had all programs used by immigration in place (eMedical). The only downside of my experience was that they made me walk to another hospital to take chest x-ray and then bring the CD back to them. CD. CD. In 2020 they asked me to walk mile to the hospital and back to bring a CD. I am not talking about having your own x-ray room but at least there must be a way to send the copies of the x-ray via special software or email at least. read more

This review is double sided. Starting out for the real reason we all came to Yelp, the doctors: * I've seen Heather, the NP, for several years now. She's great, listens to what I have to say, and problem solves. 5 stars - recommend. * Part of the practice is Dr. Metz, the podiatrist. Again, no problem with her when I broke my 5th metatarsal. She is kind, efficient, and listens. 5 stars - recommend. Now for the deduction in stars....the desk staff. I'm sure they're overworked with the craziness of being the front of the building, but I'm never greeted with a kind face or voice. I feel like I'm on a conveyer belt of patients. When I call to sort things out for one reason or another, I never get a straight answer and sometimes just sit on hold until I hang up and call back. I've been told I no-showed to an appointment I cancelled and rescheduled later in the week, just to be told that my reschedule was never booked. I called to get an answer about an insurance question and ended the call far more confused than when I started and my problem not even remotely solved. It's a real bummer since the actual practice is full of great medical staff! read more

I've been coming to the office for years, they have always taken great care of my health and never a long wait. Park west is also reasonably priced. If I can give Dr. Aarons and his staff 10 stars I would! I highly recommend this office! read more

I've been a patient of Dr Arons for four years now (I've seen Dr Lee as well). Dr Arons, Dr Lee, and ALL STAFF have exceeded my expectations. Dr Arons always makes time to see me, gives it to me straight, and the team is very flexible and accommodating. Highly recommend! read more

Dr. Lee is the best is the only reason staff is horrible rude and putting me in holds for long time do not know why they don't hired or trained better costumer service but this been my doctor for 20 years is so hard to make appointments whit him is soo busy but his knowledge and understanding is wonderful read more

Dr. Lee, Dr. Arons, and all the staff provide great medical service. They are friendly, caring, and answer all your questions. I've been going there for over 30 years and they have also cared for and watched my son grow up. You won't find better staff anywhere. Richard read more

I've been going to Dr. Kew Jung Lee for a few years now, and he's one of the best physicians I've dealt with. I'm only in for an annual checkup each year, but he gets all my paperwork filled out for a BCBS incentive that my company offers, faxes all documents, and follows up within 48 hours on any bloodwork with a personal phone call. Not only is he very thorough in his process, but also very pleasant to talk to and always gave an honest opinion on any other health issues or concerns that I've head. Highly recommended, you won't be disappointed - Best, Charlie read more

The doctors at this office provide excellent medical care, but the staff and office policies could use some improvements. I was told that they would not allow me to come in and see my doctor because their policy is no one who is sick is allowed to come in. How does that make any sense? This is supposed to be a medical care facility. read more

Dr. Lee is great. But the staffing situation is horrible. Every time I have ever called I get immediately put on hold and wait at least 15 minutes to speak to someone. Their customer service skills are about as bad as I have come across in ANY business. Reading the other reviews shows that this is not isolated to me. read more

I've been with this practice for well over 10years. Dr.Lee is the BEST!! However, the front desk who answers have horrible customer service. They answers your call and quickly place you in hold without giving you a chance to speak. Then when you are placed on hold I've held over 40mins. There has to be a better way to triage calls before placing them on hold. Very disappointing. read more

I only give honest. Concise reviews to help others truly know what the business is truly about. I read the other reviews and reading between the lines there are two other reviews that touch on what I'm Saying. This office is NOT professional. The front desk staff is quite rude. Very disorganized, difficult to work through any issues with, honestly they just are miserable and sadly seems to be more interested in money . Dr. Arons I think is cheap and taking in money but not using it towards his office staff or business equipment. This office is ill equipped. So outdated that's its embarrassing. But he's making lots of money. They premium charge like crazy. He's just cheap! Not good when a doctors practice is cheap and greedy. Dr. Lee is the doctor I was pushed over to see because Heather was out on leave. This doctor should not be practicing medicine! I went in for a yearly physical and I am 53 years old. I am at an important age to check many things. He just looked at me, said hello, asked how I was feeling and if I needed anything. Looked at my chart and said " ok well it was nice meeting you". Less than 5 minutes. But let me say he charged my insurance for a FULL physical. What a hack. He didn't check my vitals. Look at my throat, ears, eyes, Didn't ask about my mental health, nothing! And those are just the normal small things, I mean he didn't check anything else. No urine, nothing. I had to ask him twice for the colon cancer screening test. ( he's the doctor! He should be telling me to get it!). I had to prompt him on the little bit he did! He just wanted to come in and say "HI" and collect the money for the visit. Besides being awful it's negligent! He's a doctor.., sworn to do no harm. He also doesn't understand menopause in women which is not ok at all! What in the world is this doctor doing practicing medicine? I came from a doctor who was a Mayo Clinic doctor. I know what a real doctor does. This Drs office is not a real doctors office. Dr. Lee is not a doctor practicing medicine. This practice has mis-billed and truly not cared about myself or my significant other over the past 4 years. That's 4 years of paying these doctors to do their job and they have not. I don't think they would catch a serious issue in health without the patient demanding and demanding attention. That isn't ok. The equipment they have is so outdated and so is the knowledge of some helping nurses and Dr.Lee. I honestly believe at some point Dr. Lee will be sued for malpractice because of his negligence. I would recommend anyone going to this practice to NOT. There are so many good doctors out there why put your health at risk and I am serious because my husband had a serious injury and this doctor almost caused him more harm. Thank goodness we had a specialist I insisted we see. I am very concerned that someone will end up with serious medical issues that could be fixed but it will be too late because these doctors are not taking anytime to truly practice medicine. This practice is a conveyer belt. Lining their pockets with money by over charging insurance and the patients for work they truly aren't doing. I think they should be ashamed of themselves. I have thought about reporting the issues and my last physical exam. We will no longer be with this practice after 4 years of frustrations and finally seeing what these doctors are interested in . Heather of course was probably the very best thing in this practice but she isn't there much anymore. I feel better knowing we will get better health care now from doctors who do actually want to practice medicine and truly care about their patients. Again shame on you Dr. Lee. You should be doing lab and behind the scenes medicine. Not working with patients. Your dangerous and someone is going to get very sick needlessly and it will be because of your lack of knowledge and care. Not to be mean at all, but I hope no one ever sees you again because I hate the thought of your type of care guiding or advising anyone. You should not be practicing medicine? I had a doctor who came from Mayo Clinic and he was a real doctor. Dr. Lee isn't a doctor. When I told the new doctor about him and what he did, he was shocked. Buyer beware with this practice. read more

Been going here for years. Unfortunately, My insurance changed and won't be able to be back here. I love this place because of Dr. Lee. He has been my pcp/endocrinologist. He is very nice, patient and always explains what needs to be done. Also he's always positive that we can fight my diabetes! I like how they have a quest diagnostics right there to get my blood drawn. They have a very limited/small parking garage, but there's meter parking. The nurses are good/nice every time they check my weight etc. Sometimes, the ladies in front can be in a rush and don't greet you that great, but other than that they get their work done. Wait time isn't too bad. I usually wait 15-45minutes before seeing the doctor. Lol, unfortunately the wall in the rooms are kinda thin so, you can hear people talking. Hopefully I will have a different insurance next time because I would love to come back here. read more

I've been a patient of Dr Lee's for almost 20 years and have never been happier with him and the staff at Park West. I have an on going hernia disc issue, and when I have a flareup he's an easy one phone call away for refills on prescriptions. And when he's not available Dr. Aaron's is the next one I see and then also very happy with him read more

Doctors and nurses are amazing. Front desk staff are horrible. Good office location, clean, simple. You will hate having to interact with the rudeness and entitlement of the receptionists. The doctors/nurses are amazing and make up for it most of the time. read more

I have been a patient of Dr Lee's for 4+ years. I am currently seeking a new primary care physician. The logistics at this office are very sub-par. There is no online interface for scheduling appointments, paying bills, etc. It's all phone calls and snail mail. The office staff frequently passes the wrong messages to my doctor; there have been many times when my doctor called me to discuss important matters during the middle of my work day, even though I left explicit instructions about call back times. The care I receive at Park West is average to below average. I had one injury for which I received a cortisone shot, which was wrongly administered - I had to see an ortho specialist to get a simple office procedure done properly. Thankfully, I didn't get surgery! The straw that broke the camel's back was waiting over week for lab results after they'd been delivered to this office. I had blood work done on June 18, the office got the results on June 22, but I didn't hear back from Park West Family Physicians. I had to call the office myself, only to discover they've closed for the entire week of July 4. Only by sending an "urgent" page to my doctor via a third party service could I get my results, which I needed for a specialty appointment at another clinic. It appears that Dr Arons, who ordered these labs, and Dr Lee, who was supposed to review them, were not coordinating properly. You could do a lot worse than Park West Family Physicians, but for overall patient experience, you could also do a lot better. read more

My insurance actually randomly assigned this practice was my PCP, and at first I was hesitant, but when I saw that it had good reviews, I decided to make an appointment. Heather was my PCP and she was really nice and really helpful. She listens & seems to really care about her patients. She also seemed aware of how insurance would charge and didn't want me to have do any unnecessary labwork that wouldn't be covered by my insurance. She also called me personally a few days later to let me know the results of my labwork. I did have some trouble getting an appointment--I originally made one on ZocDoc, but then they called and said there was a glitch in the system and had to reschedule for a few days later. Then, they called again a few days later and had to reschedule again because all the providers had a meeting. Having worked as a medical assistant in a private clinic before, I understand that there's a lot of stuff that happens outside of the medical assistant's/clerk/whoever does scheduling's control, so I wasn't upset or anything, and thankfully I was off a few days of work so I could make any appointment. read more

It's not the newest, shiniest doctor's office but it works. I've never had a problem with the receptionist or getting an appointment. Everyone has been very friendly and usually very helpful. If you arrive early you will always leave a little early as well. The only time this didn't happen, one of the nurses informed me that my doctor hadn't had lunch was going to eat a sandwich really quick and come in. I told her it wasn't a problem (I wasn't in a hurry anyway). Five minutes later my doctor came in. I asked her if she got to eat and she laughed and said no but thank you for the chance to eat. If you are looking for state of the art, shiny and new I wouldn't show up here. But if you are hoping for great service and great people this just may be the place for you. read more

I preface this review with the fact I don't like going to the doctor. I get physically ill thinking about it, so it's difficult to write a review of an entity I fear. Despite my phobia, visiting Dr. Arons is OK. He is a good doctor and human, a rare trait as many physicians believe they come out of residency and INTO the pantheon of the gods. Not Dr.Arons or Dr. Lee, both are down-to-earth considerate physicians. Every member of my immediate family is a patient there and has been for over a decade. Getting an immediate appointment is easy and the Mosquito (phlebotomist) ,as I call him, makes a blood draw PAINLESS. The man is master of bloodletting. And Dr. Arons is quick to call back if your blood comes up off in any way. Overall a great practice, that I appreciate being there when I need it. read more

I have seen Dr.Maxwell Arons more than a few times now and I can truly say he's a great listener and really wants to help his patients! He is kind, asks a lot of questions and I feel like he's really trying to get to the root of the issue- whatever it may be! I used to see Dr.Heather at this location whom I also loved! Doctor Maxwell Arons has really helped me feel a lot better overall and I have recommended him to my friends and family. I feel like he'll take good care if anyone that comes his way and if it's something that he's unable to help with he's recommended me to great Doctors who specialize in what I need. I appreciate the time he takes with me and how he continues to help, it's doctors like him that make going to the doctor easy! read more

Been going to this place for almost 20 years. My son (who will be 17) doesn't know any other medical doctors other than the ones at Park West. As others have mentioned, the facility is definitely not state of the art, so if that's what you are into, definitely go somewhere else, as for me, I prefer good doctors over gadgets, which is why I still continue to go to Park West. Dr. Lee is awesome, as well as the other doctors in the office (most of which I have probably seen at one time or another). The nurses are great, the receptionists have always been nice to me. Appointments are usually pretty easy to get, which is also another reason why I love Park West. My only complaint is their inability to have an oby/gyn on staff who has steady hours, and that I am comfortable with...not since Dr. Heller was on staff many many years ago. Other than that, I will be sticking with Park West! read more

I would have given this place five stars a few years back. The actual doctors and RNs are good, if a bit perfunctory, which is largely because they rush to pack as many patients into every hour as they can. Dr. Arons has been a good doctor to our family for many years, but as he nears retirement he doesn't seem to care quite as much. By far the biggest problems we've had are with the desk staff, who (to be fair) seem to be pretty overworked. They can't keep track of messages or refill requests, and more than once sent us to collections without sending us the bill first. When you check out, they say "All set!" and don't mention if you have a balance, which I would happily have paid on the spot. When messages ARE passed along, the physician staff responds pretty quickly. But the waits get longer and longer and loooonger every time, and the in-house pharmacy (which was a big perk) has permanently closed. We might stay if this place were still in our network, and I'm not sorry we stayed with them all these years, but I also won't miss them now that it's time to part. read more

Being new to adulthood...I had a find a new doctor on my own for the first time in my life. Kind of nerve wracking! On the recommendation from a friend, I made an appointment to see Dr. Truty at Park West. From the moment I called to make an appointment to the moment I walked out after my appointment I was quite happy with the care and service I was provided! The staff that take care of the scheduling and the paperwork are very nice, patient and helpful..which is something I appreciated a lot! Dr. Truty was great and provided me all of the care I needed. She was helpful in referring me to a specialist when I had a problem beyond her expertise. I will be returning to her in the future when I need care. Overall, the Park West facilities are not terribly impressive. If you're someone that needs shiny steel and brand new furniture, this is not the place for you. For me, this was not a problem whatsoever, but just a warning for those who place a lot of importance on aesthetics. Lastly, Park West is a block from the Diversey CTA station which is realllly convenient for anyone riding the Brown/Purple line to/from work. They also have appointments in the evening for people that can't leave work for an appointment during the day. read more

Dr. Aarons has been my doctor since my first child and she is now 38 years old. I love Dr. Aarons for being a caring and understanding doctor. He takes care of the business. I love the staff. Thanks for all that you guys do! read more

I've been going to Dr. Lee for 7 years now for yearly checkups. I am most concerned about my cholesterol so I get my blood tested every year, and the following day he calls me personally with the results (broken down into LDL, HDL, and Triglyceride numbers) and answers any questions I have. Personally, he is an incredibly warm and friendly man. If you are nervous about going to the doctor, this is the guy to see. The office is very efficient - unless something changes, no paperwork to fill out. If my insurance plan changes, they take the card and do all of the work. I've never waited more than a couple minutes and am usually in an out in less than a half hour. Though I haven't used it, they recently opened a pharmacy on the first floor as well, so any prescriptions you might get can be filled before you leave the building. Very convenient. Finally, they have free parking for patients, and there is metered parking on the street if their garage is full. read more

After 24 years with the same doctor, I kept procrastinating on scheduling a checkup with a family doctor in Chicago. I saw Dr. Lee had some great reviews on Yelp and took a leap of faith. Dr. Lee was phenomenal! The staff was friendly, appointment was quick, and Dr. Lee was interested in learning more about me as well as my health. I also had blood work done and the ladies in the lab were great! I am a HUGE baby! They calmed me down, joked with me, and rewarded me with an orange juice after I made it without fainting. I am so happy I found my new family physician in Chicago! I also heard that their nurse practitioner, Heather, helps with female-specific doctor visits. Looking forward to scheduling a future appointment with her! read more

years with Dr. Lee - best doctor ever :) totally recommended.

First impressions are everything. The staff at the front desk is MISERABLE. They barely say hello, let alone smile. I felt like I was an inconvenience giving them my ID and insurance. I'm not sure what the problem is but there are MANY people who would be glad to have their job and greet people with a better attitude. I saw Dr. Aron's who was very friendly and knowledgeable. I did like his bedside manner and will probably return since having a good doctor is more important than having good clerks. I called back to schedule another appointment and they said they can't because their system is down and to call back later. How about, let me take your name and number and ILL GIVE YOU A CALL BACK when our system is up and running. I think the ladies at the front desk could use better training :) read more

Dr. Lee is my PCP; I started seeing him about six months ago, when I first moved to Chicago. I was nervous, because I have moved a lot, and because it can be very hard to find a PCP that you really like. But I love Dr. Lee! He is knowledgeable, kind, thorough, and quick to respond to any concerns (e.g., bloodwork, prescriptions, general questions). He genuinely cares about his patients. I have not seen any other doctors at this practice. But anybody else I have interacted with (e.g., administrative staff, nurses) have always been really nice to me. I have zero complaints. Also, added bonus - there is a garage attached to the building where you can park for free. Usually it is not full, but if it is, it is fairly easy to obtain street parking within a block. I would recommend Dr. Lee to anybody, and have already had my husband go see him for his annual checkup. read more

I am always hesitant about seeing a doctor, but needed to get a physical as part of my health insurance. I saw Heather LaGrippe and had the best experience! She was warm, patient, and kind. She listened to me very carefully and asked multiple times if there was anything else I wanted to talk about. She also recommended me additional resources to care for my health. I really enjoyed her holistic approach to health- emphasizing that mental health is an important factor in overall wellness. I highly recommend Heather if you are looking for a physician! Also, this place is very conveniently located (right off the Diversey brown line stop). read more

The ladies at the front desk are terrible. I have been going here for 2 years now and every single time something goes wrong with my appointment (usually I end up waiting an hour bc they lost it or booked it wrong even though I have the follow up card as proof). I have put up with it because it's a hassle to change physicians and I only come three times a year but after this instance, I will never return. read more

I saw dr. Lee and his staff, Pam, is being ultra helpful working with my difficult insurance company to find me approval for a very rare medical procedure to help me . I have great confidence in this practice for the first time in a long time with a doctor's office . Thank you Dr. Lee and Pam! read more

I am on here to rebut the nasty review about the receptionists at Park West. They often have to deal with a lot of nastiness. I will bet that guy is some entitled Millennial snot who screams about how busy he is and wants his 8 minute potato in 2 minutes. read more

SHORT: DR. Lee did not appear very knowledgeable, was not very accessible, his staff is unprofessional and seems to be very poorly trained. FULL REVIEW: I have scheduled an appointment at this office as a matter of convenience, since its close to CTA. My appointment was with Dr. Lee. The appointment was for a physical and blood work. This was my first visit to a physician, and first physical, in almost 8 years. The quality appointment itself was fair at best. I ended up waiting for about an hour past my scheduled appointment time. Than another 20 minutes, after I changed, in the exam room. Dr. Lee asked some very general questions about my lifestyle, eating habits, and activity levels. His actual exam was very brief and felt almost rushed. At the end he offered some very general tips on leading a healthier lifestyle, and cutting carbs in my diet. His advice to cut some carbs, was especially interesting since he did not really ask any specifics about my diet, just inquired how often I eat out. A nurse took a blood sample from and I went on my way. I WOULD NOT CONSIDER THIS THOROUGH EXAM! Especially since Dr. Lee knew upfront that I have not had a physical in almost 8 years. Dr Lee wrote out a prescription for me which requires renewals. He suggested that after we finalize the dosage he is able to post date 3 of those at a time, so that i do not have to stop his office every month. I renewed this prescription 3 times after the initial perscription, at 1 month intervals. With each renewal I requested that the Dr Lee follow up with me and we set up the 3 month schedule. I've only been able to talk to Dr Lee twice after playing phone tag with him for days. His staff is very unprofessional and not very knowledgeable. Even getting a hold of the doctor ended up being a task that took a good chunk of time from my work day on a monthly basis. As it turned out in the end, the perscription required follow up visits every 3 month. Neither Dr Lee nor his staff has every mentioned this to me during the 4+ month that I interacted with them. Looks like a pretty big oversight to me. Now I do not have any dangerous or life threatening conditions, but this jumped as a pretty big deal to me. In my last conversation with Dr. Lee I asked him directly why he has not given me all the pertinent information, and why did his staff not mention anything even though I spoke to them monthly. Dr Lee of course did not take kindly to my comments and criticism, which should definitively cause him to review his procedures and office processes. Needless to say, we terminated our relationship. All in all, as harmless at this experience as this was, I do not trust this man with my health. As a family doctor I would not let him anywhere near my family, and especially my children. I have 1.5 year old Rottweiler puppy. Her vet is much more attentive, accessible, and is much more knowledgeable than this guy. My dogs vet and his staff are much more caring about her health than this guy ever was about mine. In the end this was my experience, and I would implore everyone to make their own judgments and decisions read more

Look no further than Heather LaGrippe, if you're looking for a pcp. I was referred to her by a friend and, for good reason! Her bedside manner is unparalleled. She asks about your physical and mental health and actually takes time to listen and address your concerns. It's usually easy for me to get an appointment with her, as well. read more

The only reason why I come to this place is because of Dr. Lee! Dr. Lee is freakin awesome! He really cares about his patients and every time I have an appointment I can't help but smile...he's pretty funny. As for the receptionists...I feel like they are overworked and can definitely use help. Perhaps if you just added 1 more receptionist then I wouldn't have to wait on hold for 4 minutes. They do the best they can considering the fact that it is an extremely busy office. My sister switched from Sage Medical group and went to Dr. Lee ( after I had raved about him) and she loved him too! I think if you want a doctor that is patient centered and not just there for the money you should definitely go see Dr. Lee! read more