May of 2018 we had a flood due in our utility room due to a water heater leak. WVR came in and…read moreseemed to know exactly what they were doing. They had the room in plastic, dryers, and brought in the people to do the work to put the room back together which included replacing dry wall, flooring, cabinets, etc. For weeks the work did not begin and and repeated attempts to contact them resulted in, 'Mike's not in, he'll call you back'. Calls were consistently unreturned. In one successful contact with Mike, who was the project manager, he told us that the flooring had not come in and that's why they hadn't started the job. We called the flooring company and they said that he had not ordered it. From the time that work did begin, it was a nightmare.Mike provided no plans to us or his workers, he mismeasured so that the work they began was not possible to complete (this was caught by a worker who, within a day was let go for some reason- he was a skilled worker) He and another man had to come over and restructure the plan. The workers did good work at first, but Mike was never available and so the work would get held up. When they installed the water heater they did not fill the tank before starting it up so it burned out the element. The work was not completed until Nove 5th, no plans or itemized list was ever provided. We had to get the itemized list of work from the insurance adjustor. The bill was paid by insurance and extra work contracted for the job was paid by us in full. Just last month, we discovered a leak again. Our water heater closet was swollen shut and the replaced drywall work inside the house adjacent to the closet was cracked (18", 7" long, 1/4" wide), in the seams. WVR claimed that the cracks were the result of "the house settling" and they claimed no responsibility for their workers' installation of the water heater. When we contacted our insurance company as when we could expect the work to begin (WVR would not return our calls), our insurance adjuster reported that Mike had told him, "Why should I do the work when they still haven't paid me?" This, of course, was a shock, and threatened our reputation and credibility with our insurance company. Mike had claimed WVR they had widened our doors and completed other work for which they were not paid. This is patently false- no such work was ever done. WVR front office confirms that all bills to us have been paid in full. Mike slandered us to our insurance company. I do not know what struggles WVR are having as a company or if this is just their business model, but we still have black mold in our house and are trying to get a resolution for the condition Willamette Valley Restoration has left our home. We can't get back the time, stress and frustration of having dealt with such an unprofessional, shoddy company over the past 10 months.

I have used WVR two times for repairs and they have been amazing both times. The first was when my…read morebusiness flooded (a toilet ran for 2 weeks while we were out of the office, destroying all of the flooring and flooding the basement with all my important documents.) I called WVR immediately and they were able to send out someone right away. They coordinated with my insurance so I didn't have to think about any of it. They had great people who redid our original soft wood fir floors and restored them to like new. And, most importantly, they had the right equipment to dry out my documents so they were still usable. Out of 30 boxes worth of papers, only 1 and a half were not back to "usable" condition. The second time I used them, I had a leaky pipe around my shower that I didn't know was leaking inside the wall until I noticed a huge wet area on the ceiling in our dining room below. Again, they came over immediately and got started. With the sensors they had, they were able to tell where the water started and stopped in the ceiling and only cut out what they needed to. For about a week, it looked like the movie ET in our house with plastic wrap everywhere to cordon off the parts where they were working! We were still able to use all the other areas and they did not interfere with our daily lives. When they restored the ceiling, they matched our heavy plaster "design" in the ceiling to the point that you cannot tell what is old and what is new. I've been impressed both times we've used them. Easy to work with, fast and efficient, and all the special equipment to get the job done.

Josh and his crew are absolutely fantastic. I requested a quote to fix two spots of siding that…read moreneeded repair and some replaced. They did a great job and the price was very reasonable. If you're ever in need of siding repaired/replaced, definitely give them a call. If I could give them 10 stars I would. Thank you again Josh and crew.

please do not use this company. They collect a 50% down payment and quickly lose interest in being…read moreon time, being professional, and doing a good job. I lost plenty of sleep. luckily I was able to back out of a majority of the projects I originally signed up for.

Their ad popped up on my husband's phone last August so he called for a quote on a bathroom reno…read more Their rep came out. Quoted us a price on several things we wanted done. Told us it would take two days (which should have raised red flags), and told us they would start six months AFTER we signed the contract (to avoid winter delays or so they said). They were to remove windows and add siding, but when the sub-contractors showed up (and that's how they do business, by subbing out EVERY JOB), the subs asked where the wood was for the re-install of the studs. New Castle had no intention of adding support or insulation to the hole where the windows had been. They stated that was not part of the quote - this does not meet code requirements. They stated it would be an extra cost. They took measurements on a skylight and twice we were delivered the wrong size. They then asked us to measure for ourselves at which point we decided to forego the skylight. They sent us an amended contract which would not take off the cost of the skylight or installation, they said they would refund us the cost after we had paid for the whole job. The owner of this farce of a company asked one of our local glass contractors to help with the job but ended up being so argumentative that the local guy wouldn't work with them. We have used this local contractor before and he's a gem! After this incident, the local contractor called us to see if everything had been handled to our satisfaction. At the time of the original quote we asked if they could build all they had quoted they said NO PROBLEM. They couldn't get the hardware they had written into their contact so we had to re-design the shower. They had to re- order the shower doors twice because they hadn't allowed for the changes, and they had gotten the initial design wrong in the first place. For some of the necessary demo work they said it would be extra cost even though their rep had given us the quote and the contract had been approved and signed. Finally, the job was completed in April, two VERY LONG months after they had insisted the job would take two days. The subs were great, no issues with them, but New Castle Installs IS A JOKE. We don't recommend this company; in fact, we hope to help other people avoid such a horrible experience.

Have nothing but great things to say! My roof is beautiful and everything went smoothly.read more

Do not hire this company! He might seem all legit and decent up front..but he a corner cutting…read morecheap con man. He doesn't pay his employees..well actually he beats the system and avoids paying taxes or insurance by subcontracting to people that he other wise treats like an employee. He owes me $3500 for a cleaning contract that Ive already done. A months of work to be exact. He also did this to another woman., Who lives in a shelter with her baby! He takes advantage of people who are tough situations..and over works them..underpays them. He blocked our numbers..and has completely ghosted. Do not hire this company on the principal that he is a liar, a thief and conman. He will do the bare minimum..and will screw hard working people out of their hard earned money.

We could not have been happier with the service we got from EZ Pro Clean! They responded quickly to…read moreour phone call and gave us a very reasonable quote for cleaning our house as we prepared it for listing on the market. They did an amazing job! More than I expected and they thought of things I hadn't considered. They even came back in a few days later to clean up after the electrician and contractor had been there! I highly recommend them.

I have called Mike (the owner?) about 5 times over the course of 7 weeks…read more The first call I spoke with Mike who said he would swing by my place and look at the job, and that he would call me back. This never happened. I called back after the weekend and again spoke with Mike P. (The owner?). He said he had not been able to visit my site the previous week but would swing by that week to scope the site. This also never happened. I have called back and left 3 messages spaced out over the course of a month and a half since then. He has neither responded nor made any attempt to explain why my money is not worth his companies time. When I first called him, my mother had started Hospice care, and our hillside drive is hard for the nurses to get up so I requested some grading, gravel, and compacting from Mike P. (the owner ?) in the first call. I did not tell him this because I assumed his company valued customers and that a customer shouldn't have to beg for work to be quoted or scheduled. (I called one more time before I posted this) So in my opinion National construction and gravel is a very unreliable company and should not be relied upon for any serious work. Since Mike P. (the owner?)is the only person I have spoken with, sadly I must also apply my opinion to him. National construction and excavation is located 3.4 miles away from my job site and I expected to spend 2-4K usd, and I guess this level of business isnt worth thei Get a company that cares from Eugene. All National did was talk shit about Boyce and sons capabilities and leave me hanging

Mike came out and graded our driveway, laid gravel down, then compacted it. He said that when he…read morewas done it would give us a nice smooth driveway that should last a long time. I have waited a long time (too long) to write this review, because I wanted to see how long his work held up. We live in the country and have a rather steep, long, uphill driveway. Year after year we have paid people to grade and gravel the driveway ($300 -$500 at a time) only to have deep ruts and mud holes at the crest of the hill again within 2-3 months after the work was done. When I explained this to Mike he promised we would have a good driveway that would last a lot longer. He specializes in this and really knows what he is doing... Well it is now 5 years later and our driveway is as good as the day he did the work!!! We had to pay over 3 times what we normally paid, but it has saved us a lot of money in the long run. And it is wonderful not to have to 4 wheel it up our driveway. Great job Mike, and Thank You So Much!!

We had a leak in our shower in our master bedroom and took advantage of the opportunity to make the…read moreshower larger by expanding into the walk in closet next to it. It turned out even better than we had hoped. Rob and his crew were great and did such a great job. When we contacted them, every contractor in town was booked out a long ways. Rob was also but did come do a bid for us when a lot of the others either wouldn't or were 4 months out to just do the bid. We are so glad he did because they handled everything professionally, kept us up to date on progress and did a fantastic job. We highly recommend them and will use them again in the future.

They came out and put up our gutters and even the new shade I bought for the patio. They had me…read morewalk around and I asked if they cleaned the gutters out and they said no. he called the owner and Rob said yes that he and I had discussed that. They went back up and cleaned them out as well as the roof of all the debris. They also found areas where gutters needed a little more maintenance.