We have used Jeff since we bought our home and I can tell you without a doubt he is 100% dependable…read moreand takes great care of his customers. He always answers when I call and I highly recommend Jeff Ragan Agency.

Jeff is very professional and very personable he offered to help us not only with our insurance…read moreneeds auto and home owners insurance but also with any questions we may have regarding our recent relocation into the area as we are newcomers. His secretary Claire is also friendly. I truly recommend Jeff Ragan for all your insurance needs he is excellent at what he does. Thanks Jeff!

A great guy. Always professional and helpful with all my insurance needs. If you are in Memphis and…read moreneed insurance definitely give him a call.

Great people who know truly care about their customers. Very easy and reliable to work with!read more

Tom has been my agent for 24 years. He and Cathy are the best and always provide excellent customer…read moreservice!!

Aziz is a very helpful and knowledgeable agent. He will always give you plenty of options that are…read moregood for you and your family!

This Farmer's Agent negligently did not add a vehicle to our policy when he added our daughter to…read moreour existing policy. We called him with the VIN number, make, and model of her car and asked him to put LIABILITY ONLY on her vehicle. He quoted the insurance with her added to our policy and we thought it was a good rate. We paid for insurance from September 2016 to December 2016 with his agency and the entire time he did not add her vehicle. She had an accident in December and when we called him he said he had no record of her vehicle. We certainly would not have added her to our policy without adding her automobile. He denied ever receiving the information about her car and yet he added her when we called and gave him the information on her car and asked for liability only on it. Our other car is a family van and she would never have driven it and we would not have asked for liability only on it since it was new that year. My daughter, who was 17 at the time of the accident, is being charged as an uninsured motorist due to the agent's negligence and faces fines, suspended license, tickets and a claim of over $22K against her. Since she was only 17 they are also trying to suspend my license and the other driver's insurance company has issued a collection for the more than $22,000 against my credit. We paid for insurance for months and he had never turned in her vehicle information to the company. We are being told by Farmers that we have no recourse and he keeps stating he has no recollection of these events. I might lose my job if they suspend my license on August 2 and we have no way to pay the money because the other driver's insurance made it impossible for me to get a loan when they put a $22,000 collection on my credit.This agent is negligent at the very least and possibly fraudulent! He has a policy set up for when he makes an error as he did in this case and refuses to use it, instead ruining our daughter's college career and our family's livelihood. Without a job we could end up homeless We want him to use his agency's errors and omissions policy to rectify the situation that he caused by paying the claim to other driver's insurance. He was negligent and possibly fraudulent.

Mr Bentley was very helpful. I had insurance needs and do…read moreto where I was (out of state), we were able to everything over the phone.

I've had an excellent experience with this auto insurance company and highly recommend them to…read moreanyone in need of reliable coverage. Their customer service and support truly stand out--they are responsive, knowledgeable, and genuinely committed to meeting their clients' needs. I would especially like to recognize Ms. Renika for her outstanding service. Her attention to detail and dedication to ensuring that all of my auto insurance needs were fully met made the entire process smooth and stress-free. It's rare to find this level of professionalism and care, and it makes a lasting impression. I'm very satisfied with my experience and confident in recommending this company to others.

I recently had to renew my policy and visited this direct location. I was impressed with the…read morefriendly and knowledgeable staff, especially Dwana Richmond, who handled the renewal and made some very helpful suggestions about my policy. I plan on becoming a regular customer at this location.

They're the best in the bizz. Caleb and his team have been excellent every step of the way for…read moreYEARS! Highly recommend!

I believe this might be one of the best examples of lack of attention to detail and service I have…read moreever experienced with an insurance company. First, they insured the WRONG car; a car I have not owned in years! They did not set up the auto payments as instructed...months later, I got cancelled for a "no-hit" on my driver's license which has been provided to them several times yet THEY continued to enter it incorrectly in the system. Then, they submitted a premium payment request from the mortgage company that over $1,000 higher that our contractual agreement causing a spike of over $400 in my monthly payment...no notice...no warning...no grease! Yep, more apologies...this happened in March and this is mid-June; fast forward, no check has arrived for the escrow problem THEY CAUSED. I have spoken to almost EVERYONE BUT the owner! They make promises and apologize and then...nothing! So NOW they want to write a new policy for my car but oh, get this...I need to make a down payment. How about you give me my refund on the non-existent policy that I have been paying for months and I will use that! Just got off the phone with them AGAIN. They are not going to make any restitution for the non-existent policy that THEY wrote because, although they insured the wrong car, they claim that, had I experienced and incident, they would have covered my car because it was their error. Nothing has gone well with them...Nothing but a total headache of an experience with them. I recommend that you find representative who takes ownership for their errors. That's four things/mistakes in less than three months...

Great experience working with Josh Roman! Easy to communicate, very competitive quotes and the best…read moreof all - he does not need to be "baby sited" like many other agents. We were closing on a property right before a long weekend, and Josh took time to call us back after hours from his home in order to finalize the policy on time. If I could give an extra star just for that, I would!