Es war ganz in Ordnung, Nummer 1 auf Yelp finde ich jedoch überbewertet.read more

The staff was very attentive and the rooms were exceptionally clean. I will definitely return to…read morethis hotel if I'm ever in Hamburg. The bell man and the front staff was very friendly.

I am not a huge fan of standardized chain hotels, and I am absolutely no fan of small rooms. Motel…read moreOne has both. Still I loved this one and would always book this particular one because - I needed to meet a business partner on two days for six hour meetings. We sat at the community table in the lobby - stylish, sort of quiet, but surrounded by the most friendly staff you can imagine. - the staff wowed me. They really did. Now, why "only" four stars then? In my rating scheme, five stars is extraordinary. While the rooms were stylish and perfectly clean - extraordinary is more. To give five starts, I must be willing to make a detour of 30 mins or more just to go there. I highly recommend this particular hotel though. it is within walking distance to Alster Lake and in the Hohenfelde area. Also, walking distance to St. Georg area where there is a nice variety of restaurants. Bonus-there is a train stop right in front & can be taken to the airport (1/2 hour) and the city center is 5-10 minutes. Parking is €18 :-(

This Motel One is walking distance to Alster Lake and in the Hohenfelde area. Also, walking…read moredistance to St . Georg area where there are a nice variety of restaurants. Bonus-there is a train stop right in front & can be taken to the airport (1/2 hour) and city center is 5-10 minutes. It is a high rise hotel with a spacious lobby area for lounging/cocktails and breakfast. They also had a nice patio with an ample amount of chairs and tables. The room was small but was fine as it was just me and only a weekend stay. Clean with modern furniture and bathroom. As with my experience with Motel One in other cities, the breakfast choices were plenty and very good. They were also able to store my luggage on the last day for a few hours after checkout although the storage area looked full which was appreciated. Check in & out was fast and employees were friendly and attentive. Unfortunately they don't have a loyalty program. Overall , great value for money.

This is one of the chains owned by French hotel chain Accor (Novotel, Sofitel...); based on studio…read moresuite formula, all the rooms have a small living area in addition to standard bedroom/bathroom. It is basic but comfortable, and works probably better for young families but it can also make a nice affordable base for business trips. Try to get a room on one the top floors, it is quieter up there away from the traffic. One minor thing: I am not a fan of plastic bathrooms and although perfectly formed, it feels like.... plastic. Staff is efficient and helpful. I'd be happy to stay there again.

ZERO STARS IF POSSIBLE. WORST HOTEL EVER. CUSTOMER SERVICE AT THIS LOCATION IS UNHEARD OF. I travel…read morewith family quite often and it has always been a great time at other hotels but this hotel literally made our stay a living hell. Racist and ignorant staff. Especially this one woman employee that was horrible. Also such a small hotel. The maids were HORRIBLE. They would skip your room completely sometimes and not even bother to pick up garbage. Lazy, disgusting hotel.

OK, I've not actually stayed in this hotel. However, when I was in desperate need of printing…read moresomething out in the middle of Hammerbrook, they let me email it to them and just did it straight away. Fantastic! They saved me at least 1.5h the next day coming all the way back. So I can't recommend it highly enough!