Very disorganized overall and frankly disappointing. The entire castle was booked for a wedding and…read moreanother entire event - however, none of this was communicated when we reserved the room. As a result, they only had one tiny terrace that could fit a max of 25-30 people for the entire castle guests. This was a surprise "gift" discovered at check-in when we booked the room 4 MONTHS in advance. No communication whatsoever to guests of the hotel beforehand that probably would have chosen another hotel to avoid the drama and lack of services. The entire day was filled with miscommunication between oh no the terrace is closed, actually it is open, the bar is closed, no it's open, actually it's definitely closed... but you have the lobby, though. Guests were confused and waiting for menus for 30 minutes with no communication from anyone. Some kept asking for a table to eat their food. Strangers sat together in the same seating because there was no room anywhere... They had all their staff focus on the wedding and event and only had one waitress on the terrace for everyone else. So basically, paying hotel guests were left wandering, confused, stuck, and overall with subpar service for a 5-star hotel. When they tried to "offer" something for the inconvenience, there was lots of miscommunication as well between spas, massages, and buffet tickets, but oh yes, we won't charge you NOW, but definitely later. So I guess they think it's ok for us to pay 100 euros per person for a BBQ buffet event as a "sorry for the inconvenience"... We just wanted a normal castle restaurant. It's not a matter of price but a matter of principle. Overall, we've been to many 5 star hotels, and this was definitely the worst experience we've had. You will be paying almost $400 a night for NO. No restaurant, no bar, no full hotel access, no communication, no pretzel at 7:15 pm, no coffee in the room, no library, and no table for eating on the tiny terrace. They kept proposing for us to drive outside the castle even though we booked specifically to be IN the castle. If you are going to prioritize a wedding AND an event because it's more money and close everything, then do us all a favor and mark all the rooms as booked so you don't waste our time. Don't try to be greedy and want everything but offer nothing.

We stayed in the castle and it was absolutely amazing. Service and decor were both wonderful. The…read moregrounds are immaculate.

The food was emotional and sensational, I have new and unique experience to the food. It was a gate…read moreway meal to more pasta.

this a very nice locally owned hotel...very reasonably..and next door to Frankfurt International…read moreschool. Most speak very good english

A very nice and newly built Hotel. we have been there for a work event and the whole experience was…read morevery pleasant. The rooms were tastefully furnished and spacious, the bathroom (shower) was clean and smart (don't you hate when you almost have to call the front desk to ask how the shower works? well I do - and here you don't have to have a major in bathroom design). Food was top notch as was the service. And the price was unbeatable.

A nice clean hotel located almost in the middle of nowhere. That is the only major drawback to this…read morehotel. I suspect it is a conference hotel and therefore ok to keep people in. Staff are friendly and very helpful, rooms are clean and have nice beds in them. The breakfast buffet is also quite ok. The Swiss bar is the highlight of this place as it is probably the cheapest hotel bar I have been to. Drinks are very reasonably priced and the service is excellent. There are a lot of meeting rooms here for staff or customer get togethers and they prepare the rooms very well. Prices for rooms and meeting rooms are also not bad and reasonable. I would happily stay here again. Parking is quite expensive here at €30 a day and I don't quite understand why? There is free street parking available in the area and if you can find one take it.

I have stayed at this hotel for many days this past six months. The services are wonderful, the…read morestaff professional and condition of the rooms is very nice. 1 stars: edited to 3 because they kindly apologized. Upon check-in today I was issued this coupon which stated: "Dear Guest, for this breakfast card your room bill was charged with the corresponding amount. Please hand this card to your waiter. If you do not use this card please kindly return it when checking out and we will take the corresponding amount off of your bill. Thank you and have a wonderful start to your day. " This is a new policy because never did I receive this parking ticket in the past. In all the hotels that I have visited in the past 30 years, never had this occurred. In short, if you lose this card, you are billed for breakfast. FYI, when you book, you can book with or without breakfast. I don't book breakfast because I always dine in Taunus. This is strange and it's almost illegal. I'm going downstairs to submit this now. Let's see what happens. They were nice! But this was strange.