I don't usually go into the bank, but I did that day because I'd left my debit card at home. I've…read moregot to say that everyone was so friendly and I was greeted as soon as I entered the building. The young lady who assisted me was prompt and there was no line to wait in. I was in and out and the service was top notch. Thank you, Chase Bank!

When I started my personal account at the Livonia branch many years ago they were friendly got to…read moreknow you and service was great. I started a new business account there 4 years ago and the guy that worked with me was professional and got to know me and helped me with all my business needs. The other guy was completely useless and if my guy wasn't there this other guy always screwed things up. My guy left this branch and went to another branch and the bankers there took little interest in me or my business, so I stopped going there for help or when I needed assistance with the plan to move to another bank. Since then, the branch manager changed, and I have little to know good experiences at this bank anymore. It has become really phony and absurd. The tellers behind the window stop what they are doing and loudly say hello, or hello welcome to chase to you when you walk in while helping the person at the window. It feels fake and phony like they really don't mean it but have to say it. I went into the branch today to deposit a check and my customer got the first two words in my business right but instead of repairs wrote improvement. This same customer has written me checks from the same checking account about 15 times over the two years and three in last 6 months. The last check the customer did the same thing, and the teller deposited the check. This time they said the third word in my name is wrong and wont deposit it. The supervisor wouldn't allow it either. If they listened to me and looked at my account, they would have seen exactly what I was talking about and that there are numerous checks for various amounts made out to me from the same person and checking account so it's not like there is no precedent. I explained my client just left to go on vacation for 10 days and that didn't matter. I asked if client crossed it out and initialed it if they would deposit it and before I could finish saying I would race to the airport to get them to do so and the reason for initial is they wouldn't have their check book to write a new check.....instead she interrupted me and said, "I thought you said they were on vacation?" then said no, because you just told me they left for vacation you will write it in..... This is ridiculous, this would never have happened with the previous manager or my banker that moved to another branch. If I am depositing a check illegally into a chase bank account, the author would put a stop payment and chase would take the money out of my account. it's not like i was getting cash and walking out. This is the type of stupidity that makes a business or in this case a bank lose customers. I have my retirement account there, my personal accounts, my wife, both my kids at this branch i I have had several other stupid issues with this branch since the manager vanessa left. I do not recommend anyone use this bank in its current management. I will be pulling out my retirement, business, personal, and family accounts and going to another bank.

Huntington does not care about customer service. Outdated…read morebank machine that is always out of order. Understaffed. There should never be a line that long for a teller. Same at every branch from Davison to canton.

This woman of a darker complexity told me that I would be serviced in 3 minutes. I turned a…read morestopwatch on. This has taken exactly 12 minutes, 57 seconds, and 33 milliseconds. I am very displeased with this service. If I could rate this 0 stars I would.

HOW THE PHUCK YOU GUYS NOT HAVE AN EMERGENCY HOTLINE FOR HOLIDAY CLOSURE? I literally went to an…read moreATM and made a cash deposit, used my card twice at BP for an inside purchase; I go to by gas and I can't because your system SUSPENDed MY CARD, AND TELLS ME TO CALL!! WTF???! When I call, your system tells me no one is available because of the holiday call back another time??!!!! I have no PHUCKING GAS AND STRANDED, I'm fortunate to have AAA, or I would be screwed right now!!!! Stop SUSPENDING MY CARD UNLESS I SAY THERE IS A PROBLEM!!'DAMN!! To improve start with having a 24 hr help line, hire some remote workers or something. But having to wait Two days to access money is BAD BUSINESS AND IM DONE!!!

We have banked here for over 2 years. They are friendly, proficient, and efficient. They interact…read morewith my kids kindly and always seem like they are trying, even when they are busy. They always ask what they can do to help, but aren't cloying or wasteful of our time. They nailed the sweet spot!

I have had the good fortune to come across your representative Chelsea at the Farmington and Five…read moreMile location she helped me out and was patient and understanding with me. I am hearing impaired and she had to write me a extreme amounts of notes to make sure I understood. I am very thankful for her help today. Just wanted to commend her and hope Community Choice acknowledge her as an good employee. My rating is for the good service I received from Chelsea. I have had up and downs with Community Choice, but this locations is great. My normal location near my home is in Redford on Five Mile. They only have a couple of good employees I have had a good rapport with. That location is not so good anymore. I have been a member for over 20 years.

Just AWFUL customer service. Don't try calling the ONE phone number they provide for ALL branches…read more You'll be on hold for 10 minutes minimum, then you'll speak with someone for 30-40 minutes while they say, "hmmm..." and "I don't know..." before finally ending with "Maybe there's a glitch in the system so you should just keep an eye on it..." all while there's a child screaming in their background. There will also be SEVERAL minutes of TOTAL SILENCE on the phone while they just sit there, no typing, no speaking, nothing. It's absolutely terrible.

I had an appointment here with Manjola to discuss transferring/cashing a CD that my deceased…read moregrandmother opened in mine and her names. I brought all the documents with me and she took copies and said I would require another appointment while she researched how to process with my name change after getting married. She said she would get back to me. 2 weeks go by and I called and left a message for her. I am pretty patient at this time but how long can she need? Another few days pass and I speak to someone who says she is not in that day but she would have her contact me. That was early September and never any follow up while she has copies of my marriage license and grandmother's death certificate. From their website page for that location, Manjola is the bank manager. I have serious questions if the bank manager didn't know how to process what has to be a pretty commonplace request and also is not concerned with follow up. She had asked me if I wanted to transfer the cd and open a checking account there. No thanks. I use Bank of America and they take great care of me.

It has been a good bank for years . They closed the branch near me and now it is difficult to get…read morebanking done. There is a lot of traffic due to construction. I am thinking of switching to a different bank

My husband and I have been DFCU customers for over 30 years. We always had an excellent…read morerelationship and impeccable service UNTIL 2024. They started with my business account: 1. They changed my account # without informing me until 4pm that day via e-mail. Fortunately, I was not traveling. 2. I asked if there had been a data breach in order for them to do this. While I was told no, I received notification a few months later that they, in fact, had a data breach!! 3. Sent out bank checks to my vendors for on-line bill pay. Checks were never received by the vendor. I received late charges and my credit report was downgraded. Now they have infiltrated our personal accounts: 1. We scheduled a payment to AAA for our homeowner's insurance due on 10/22/2025. Their bill pay department sent a bank check instead of using ACH and, as of this date (11/6/2025), AAA still has not received our payment. A. We received a discount for paying in full by this date (so that is now null and void). B. We are in jeopardy of losing our homeowner's insurance for non- payment. C. Our credit score has been affected by this past due amount. So very sad to see such a great organization go from first to worst. I don't know if they have changed management or what but whatever they have done has damaged their organization and philosophies. I will be contacting all of the people that I have referred to DFCU over the years (and there have been many) to let them know they need to look elsewhere.

2nd review... Just spoke with a 2nd rep at DFCU…read more.. It appears all DFCU folks that answer the phone in the loan dept are all trained the same way...RUDE, MEAN. UNHELPFUL, and they behave as we are bother them...WOW!!! Bank elsewhere!

I'm a 73 year old disabled Vietnam vet with PTSD with serious memory issues. My private client…read morerelationship manager Sarah Holmes promised me that she would watch over my money but hadn't heard from her for a year in a half and Ryan the manager at the Citizens Bank on Plymoth Road in Livonia blatantly ignored to inform me that 2 of Cd's had expired 6 months earlier causing me to lose $3.000 to $3.500. Please learn from my very bad experience and avoid this bank. Ryan and Sarah were completely negligent in safeguarding my investments.

Went in to this location for change. The fella was beyond bubbly! The place was bare so I asked "…read moreoh are you decorating for Christmas?" He corrected me and said it's "Holiday" decorating. I waited for a wink or something and he didn't look at me again. Wow haha. Sooooooooo I think I'll be heading to another Citizens at this point. Merry CHRISTMAS

Excellent customer service on the part of a reliable, friendly, and knowledgeable staff. High…read morehighly recommend this branch.

Not having to wait on hold on the phone to get my balance for 45 minutes. That is ridiculous…read more. Bring back the automated phone number we were able to call. This is not good customer service.

bank app is ridiculously glitchy. they can't ever help you with customer service. every single one…read moreof the customer service representatives are clueless. the bank itself is constantly running poorly. documents missed getting scanned and then they blame the customer as if we scan in the documents. they refuse to use refunds even if you have documented proof. absolutely worst bank ever. you'd be better off carrying all your cash in your hands everywhere. at least you can access it. if I could give 0 stars I would. If you work here get out before the whole company goes down and you're involved in a court case.