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    Chase Bank

    3.0 (2 reviews)
    Closed 9:00 am - 2:00 pm

    Services - Chase Bank

    Personal banking

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    8 years ago

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    DFCU Financial

    DFCU Financial

    (37 reviews)

    When I got married, I decided to move my accounts to the same place my husband had been using his…read morewhole life. Everyone was really nice and it has been easy to open my own checking and savings accounts, a savings account for our daughter, and a separate account for my business. Once all the accounts were opened, I was able to set up online access to all of them - how convenient! The only frustration I've had is that they charge to use the coin counter. Seriously? When I worked in banking we had to break them out of the rolls and bag them to sell back to the fed anyway. Why make me roll them before you do that? Of course my favorite part of being with DFCU is the dividends. Once a year we get a nice chunk of bonus money, depending on how much money we've kept in our accounts that year, and what other services (loans, etc) we have. Yay!!

    My husband and I have been DFCU customers for over 30 years. We always had an excellent…read morerelationship and impeccable service UNTIL 2024. They started with my business account: 1. They changed my account # without informing me until 4pm that day via e-mail. Fortunately, I was not traveling. 2. I asked if there had been a data breach in order for them to do this. While I was told no, I received notification a few months later that they, in fact, had a data breach!! 3. Sent out bank checks to my vendors for on-line bill pay. Checks were never received by the vendor. I received late charges and my credit report was downgraded. Now they have infiltrated our personal accounts: 1. We scheduled a payment to AAA for our homeowner's insurance due on 10/22/2025. Their bill pay department sent a bank check instead of using ACH and, as of this date (11/6/2025), AAA still has not received our payment. A. We received a discount for paying in full by this date (so that is now null and void). B. We are in jeopardy of losing our homeowner's insurance for non- payment. C. Our credit score has been affected by this past due amount. So very sad to see such a great organization go from first to worst. I don't know if they have changed management or what but whatever they have done has damaged their organization and philosophies. I will be contacting all of the people that I have referred to DFCU over the years (and there have been many) to let them know they need to look elsewhere.

    Chase Bank - banks - Updated June 2026

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