As a recently established landscape design firm involved in a significant backyard renovation we sought the advice of a sales representative for the selection of stone veneer for the vertical elements of our project. When our contractor went to pick up the product, they determined that the stone veneer was inappropriate for the required application. We then had to scramble to modify the stone, at our cost, causing delays for our contractor and much irritation for our client/homeowner.
As the president of our firm I went out to Parkview's office to discuss the situation. I was met with a sales rep who's defense was disingenuous and arguments circuitous and in some cases, untrue. It was like meeting with Donald Trump. Nothing was resolved.
So small business owners - beware! Your reputation is at stake. There are many other reputable companies here in Toronto to build strong and honest business relationships with. read more