Ordered Flowers for my Friend's Mother's service. Got a confirmation that the order was placed and Florist telephone number. I called the Florist 3 days before the service to make sure that the flowers would be there and would be what the picture indicated. My Friend's Mom liked purple and I wanted to make sure the arrangement had purple. The Lady assured me that it was being taken care of and would be there for the August 5th service. A $335 charge was made to my card. I asked my Friend's Wife to take a picture of the arrangement so I could share it with our Golf group that was sending the arrangement. On August 7th I received an email stating that my $335 would be refunded with no further explanation. I called the Florist and asked why I was being refunded and if in fact the flowers were delivered. I gave her the confirmation number. She stated that they could not fill the order and advised Parsons before the service. I then contacted Parsons and they advised that it was the Florist fault (Of Course) and that after they were notified by my Friend's Wife that the Flowers were not at the Funeral, a refund was submitted. No prior call and no email that the flowers would not be there for the service so that I could make other plans. My suspicion is that I would not have known nor received a refund if my Friend's Wife had not noticed that the flowers were not at the service. I requested that Parson's Owner or Manager contact me directly but 2 days have past and I have not received any correspondence. I guess they felt the refund cured the problem. I am from the South and am used to Funeral Services nad their Staff being very professional and understanding, especially during a period of bereavement. If Parsons can't get the flowers to the service that were ordered on their website, I can imagine how they run the rest of their business. After reading the rest of the reviews I cannot understand how Parsons is in business. read more

Do not go here if you want professional, caring service. My extended family and myself have used Parsons for several years and always received excellent service. NOT NOW! I used them recently for my wonderful husband. They are only interested in money. I had to call them about every detail to ensure that the funeral was going to be held. (I paid them upfront) After payment, NO communication from them!! The day prior to the service, no one had called to make final details, I had to call them, make an appointment to ensure that all was ok. It was at this point that little Miss Priss (she called herself a Funeral Director) informed me that the graveside service for my husband would only have 5 chairs!!! I previously discussed with her that my husband was well liked and there would be a lot of people, around 75 and expected that this many chairs would be provided........WRONG!! When I protested, she just stared at me.......did nothing!!!! My daughter and I had to rush and search and pay for chair rental-this is less than 24 hours before my husband's funeral. Additionally they did not even have his body ready, had not dressed him. I refused to leave Parsons until I saw him dressed and ready to go. We waited for a couple hours. I did not trust them to do this unless I verified it myself. I really dont think they would have taken care of him if I had not insisted. I DO NOT trust this funeral home any longer and will never use them again!! They are nothing but greedy obsessed people only worried about their morning coffee. Very immature and absolutely uncaring in any way. I can't say enoughabout their coldness, Unbelieveable. read more

The staff is tremendously rude, not the place to go if you want compassion as you mourn your loved one.

My aunt has passed this last week and my cousins are having a hard time coming up with my money and so the family came together to donate the money for her funeral. The guy arranging Her final Arrangements Is belittling my two cousins My mother and I along with two of my other cousins are in the lobby Listening to this man belittle them for not wanting to have the funeral inside Parsons and instead they want to have it at the mausoleum at the funeral home Because they Can't afford The rates that Parsons wants his charge. When we try to go in to let him know that the money was there that we can pay the fee for the mausoleum the man started yelling at us to get out that we had no right being there and when I told him that he needed to quit being a dick. He yelled at us to get the hell out of the establishment. He just cost the funeral home $1,000 at least. And I hope that Parsons realizes that people like him is bad for business people are in mourning they should not be belittled and talked down to because they don't have money. To the owner (Which I have since found out is the same person who was rude to us and yelling at my cousins), yes I did tell him to stop being a dick we listened to him yell at my cousins for 10 minutes over $899 when we had it And he was only told to stop being a dick after yelling at us. But he only got the chance to do that because we heard him for 10 minutes getting loud and disrespectful to my cousins, who asked us to come and be there. But congratulations, my mother who was also abused by your staff today, had already prepaid for her funeral with you and you just lost her business, we left and went to Meeks and she started the paper work to transfer her future funeral to them. And you should go look at my Aunt's daddy's obit, he had 54 grandchildren and about 300 of his descendants live in Delaware county and you just sent all of us to Meeks. Oh and my two cousins who was planning asked us to come because we had money for you guys. But screw you all. And he was being a dick to them, he was treating them horribly before we intervened. Shame on you for defending his behavior. I am not proud of losing my temper but I stand by saying he needs to stop acting like a dick to people grieving. I never and am glad my mom is taking away money from you by transferring her funeral to Meeks. I see now why you don't care how he treats people as it is the co-owner Jerry Shaner who is rude to not only my family but to others too. I wish I would have thought to have recorded this encounter. read more

We were very disappointed on the way things were handled at the last funeral we attended. They had trouble with the slide show I had to leave the service to get ot going. I was told several times it was old and had to be done a certain way but when we did it didn't work. They made didn't catch a typo in the obituary and dismissed it to be no big deal. The insurance policy could not be found and they were so rude after the funeral. I have never had a worse experience during such a hard time. They cussed and tossed my family out after paying the remainder of the bill by the next month of our loved ones passing. read more

Please do not use Parsons. Our family have used them for years but the last two funerals have been disorganized and yesterday they treated us with such incredible disrespect. We paid in full, and we all know the "packages" are not cheap, they messed up obituary not once but twice, then upon arrival arrangements that were set; were not ready, my husband had to set up slide show they said they would set up and we had to ask someone to go out and direct visitors where to go to get in the funeral line. Following this they then decided it was our fault and the business manager felt it was his right to blame us for their disorganized service. I was blown away by their rudeness and embarrassed as we had to explain to other family members what happened to the obituary and where to go to get in the line for the cemetery. I urge anyone reading this to choose the other options available in Muncie. read more