Store is really empty and staff doesn't care. I asked for a pack of balloons to be filled with helium and when I got home, I realized that she only filled half and didn't bother about the others. Worse even, she filled them to be very tiny, so when we stick to them their extra paperwork parts (they were meant to be dinosaurs so bad head/legs/tail), the balloons crashed to the floor because they were not full enough, so couldn't float. Very pathetic service and a disappointed little boy. Don't go there, they don't care. read more

Party City - Dinosaur balloon not properly filled. - Party Supplies Near Me - Colorado Springs, Colorado

My first time to this store was October 31st to get some last minute Dracula teeth, since my daughter lost hers. Nice store and lots of merchandise. Unfortunately these teeth broke when she put them in. I went back to the store for a refund only to find out that the last day for refunds on Halloween items was October 27th. However, since we were not told that we would not be able to get a refund on any Halloween stuff we purchased on the 31st, the lady did give me a refund. I would have given five stars, but I don't think their refund policy should be blanketed for Halloween stuff. read more

This place is constantly busy this time of year. They need to hire seasonal help starting in October. The checkout wait is always decent and if they get a balloon order it'll set everyone back even longer. The prices and selection is usually unbeatable but they have so many cheaply made items, you get what you pay for at times. The north location is bigger and seems to be staffed better. read more

I went in here looking for photo booth props for our Company Christmas dinner. Thankfully they had everything we needed. The Christmas stuff was definitely picked over already, but I found what I was looking for. I went on a Wednesday afternoon, so it was pretty dead in there. There was only one cashier when I first got in line, but another cashier saw that a line was starting to form so she jumped on register. I did have tax exempt and thankfully she what she was doing and I had the information she was going to need. I hate that I did not get her names, because she was very friendly! Overall it was a good experience and I'm happy they had what I was looking for! I will definitely come back for future company parties. read more

Okay do not order their balloon delivery service. We requested it and paid for it to be delivered between 2-3. Several phone calls later (including being told to call the 3rd party delivery company to find out for myself) the balloons were delivered an hour after. It was ridiculous. read more

Pro: Good variety of silverware and supplies for our upcoming wedding. Huge selection of balloons, candy, kid stuff. Con: occasionally we get cruddy customer service. You work at a place called "Party City", enjoy your flipping job. read more

Slow and indifferent to your customers is no way to treat people. I just came in to get some balloons and had to wait while the manager disappeared. Seriously how does this place stay in business? read more

I'm not a fan of these stores and don't like to go on them, but they are nice for kid parties. We revived better service at this location than I am used to receiving at stores like this. read more

Really helpful. I was able to get decorations in the specific color my mom wanted for her party and (a man I thought was) the manager helped me find everything I needed and gave me some great ideas. read more

Came here looking for glow in the dark stuff for the glow run this weekend. Found so much stuff,!!! I just wish that all of those light up sunglasses worked. I scored the only working pair. read more

One word.... Joyce. This woman had the attitude of a 4 year old who lost their crayons... My credit card was unknowingly put on hold before I got there to make my purchases, and she accused me of not knowing how to enter my pin, and then rudely told me I must not have any money... Seriously? So I went outside to resolve the issue with my bank and came back in to make my purchase. She stared at me and said, "are you sure it's going to work this time?" Never once did this woman smile at me or my friend, seemed as if we inconvenienced her by even showing up! How can you work in retail, and be so nasty. She wasn't even efficient at her job.... Hope she's on her way out, because if you're that nasty to people, you shouldn't be working with the public. read more

I am so upset, with their employees. Lady's that worked there did not help me find what I was looking for. Each one that I asked for help, forgot what I was asking for. I had to wait 25 mins to get someone to look for my brothers costume. Than it took another 35 mins just for them to come back out and tell me they didn't have the costume twice. The employee got yelled at right in front of 30 people, even the staff new they fucked up. After awhile we found a third costume, but there were only two fucking dressing rooms. With 15-20 people waiting in line. The costume ended up not fitting, and half my life was wasted. We left with no costume, and other people starring because it was to packed and I ended up losing my shit. That place smells like old ass rubber, and stinky people! (Written by someone who doesn't give two fuckes about party city) read more

This had to be done. If a company wants to keep its employees, you need to work hard too and treat them right. I had an awful feeling today while picking up a few supplies in this store. There were a team of 4, all nicely dressed up individuals like corporate paying them an inspection visit. Out of those 4 people only 1 person acknowledged my presence. I met up with them once again in another isle and nothing. This was a reflection of how I viewed this store a one star today. Within the remaining 25-30 minutes in that store, 3 different associates walked right past me. Not even acknowledging me or simply asking if they could help me find something. Only the cashier as I entered greeted me and at checkout had asked if I found everything I was looking for. I'm all about customer service and so very glad to work for a company that appreciates their employees. Party City get on board. I'd rather take my business elsewhere. read more