While visiting Sydney from the United States, I first stopped at the Paspaley Martin Place showroom on July 8 while looking for special gifts for my family.
Ursula warmly welcomed me and took the time to show me around the elegant showroom and explain the different collections, pearl sizes, and options available. She was knowledgeable, patient, and never made me feel rushed or pressured. I appreciated the experience so much that I returned the following day to make my purchase.
On July 9, Cassie Jiang provided excellent assistance and helped me complete my purchase of beautiful round Australian South Sea pearl earrings and a single-pearl necklace. Cassie was friendly and attentive and made the entire purchasing process smooth and enjoyable. The pearls were beautifully presented, and their quality and lustre were exceptional.
Another unexpected benefit was that, after declaring the purchases when I returned to the United States, I was not charged U.S. import duty because the qualifying Australian-origin pieces were covered by the U.S.-Australia trade agreement.
Thank you, Ursula and Cassie, for making these gifts and my first Paspaley experience so special. The wonderful service I received in Sydney even encouraged me to visit the Paspaley showroom in Melbourne later in my trip. read more