PHENOMENAL CUSTOMER SERVICE!!! I have only ordered online & via text, but the owner, Susan, has…read moremade all the difference & the reason my family & I will forever be loyal customers! I have ordered multiple gowns for pageants & dances for my daughters from her. If they don't have the dress you are looking for- Susan will get it! She gave me her personal number to reach out whenever I am looking for a gown, she has FaceTimed me alternate options when the dress I wanted was unavailable, & she even contacted Sherri Hill so my daughter could get the sold out Sherri Hill dress of her dreams in time for HOCO! (Photos to come) She has that southern hospitality & customer service other's should take notes from. We can not thank Susan enough! We HIGHLY RECOMMEND getting your next pageant/prom/HOCO formals from RSG FORMALS!!! THANK YOU SUSAN! We appreciate you very much!

I have only lived in Cookeville for a month and I have a 1 year old son. I researched all the…read morechildren's clothing stores in the local area to shop for his clothes and saw this store was just a few blocks away from me. I was out and about one afternoon and not really paying close attention to the time and was not familiar with the stores hours. As I walked into the store there were three employees standing behind the counter and I was initially greeted only to be told that they were closed yet the front door was not locked. Once I realized it was 2 minutes until 5 pm and they wouldn't even allow me to walk through the store to see if I saw anything I was interested in. I made up my mind that they were really not interested in my future business. If you are going to close the store 2 minutes before your actual time, lock your doors!!

I really needed a coat, and took several options to the dressing room. I hadn't been to Gabes in…read moreawhile, and no Employee was there for a long time, so I figured it was just one of those stores where you pick your own dressing room. When the elderly lady employee came back, she shouted at me through the door and was extremely rude, treated me like some kid and said the rudest things. then she proceeded to stalk me as I left, "cleaning up" after I touch everything. She accused me of stealing and wouldn't leave me alone. I couldn't even shop without her following me and making me feel uncomfortable. It was almost traumatic for me. listen, I know sometimes we all have hard nights on a work night. I certainly do. But this was uncalled for, and should never happen to anyone. All I wanted was to come in and have a nice time finding a coat. But instead I had to put my things down and leave before I said anything I would regret to her. VERY creepy and rude experience. All is forgiven this time Tho:)

We really enjoy all of the shopping here. There are real deals to be found, especially the NBA wear…read morefor boys-- $70 sweatshirts for $15! And awesome stylish sneakers, $100 off. It's great that it is also walking distance from another great shoe resource that I check out every time I'm town Liz and Marney's. In general, you might waste a lot of time looking through things that you do not want, but you will eventually find a great bargain.

I ordered a very specific item online that only this store seemed to stock, but I accidentally…read moreselected "store pickup" instead of delivery. I'm several states away so there was no way I was going to be able to get it in person. I called the store and the lady was super nice and said she would ship it to me anyway. Props to them for helping make the order right and for sticking hard to find kitchen items!

Friendly customer service. Trinkets for everyone. Baking made easy tool selection. Affordable gifts…read morefor the whole family.

I love love love their t-shirts. I know that is an unusual item to love there but they have the…read morebest selection at a great price.

Usually Kohls is a pleasant place to shop but today we had the unfortunate opportunity of dealing…read morewith Brenda at customer service. For a person who obviously hates dealing with people during the holidays I'm shocked to see to see her in such a front and center position. Everyone else was warm and inviting, greeting customers as they passed. I was surprised to see the store so clean and organized for this time of year. But Brenda being the last connection of Kohls left a bad impression.