The speed I am paying for Is not a reality and they say…read morethat I should have known I would get lower speeds. They suggested I pay more and upgrade

Absolutely horrible customer service. Trying to help my 84 yo mother get her bill corrected and…read morethey transfer me, place me on hold for up to an hour, then disconnect. This has happened over and over again. Once they told me to go to the local store, which is 110 miles away.

I'm not mad at what they are providing. I have been doing just fine with what I have. The customer…read morerep could be a little more helpful when I call, but the job gets done.

They lie cheat and steal. Even if they don't call it stealing they do. I have been with them for…read moreyears and do you think they would have the courtesy to inform me of system updates and faster speeds for less money? Nope they will let you pay the same bill for years and never tell you a thing. The only way to use spectrum is to use it for the promo period and cancel. Then let them offer you more again. Otherwise your bill goes up and every new customer gets the new improved rates. They're crooks!

Since Spectrum took over the cable TV and internet service for my area, there has been a 32 unit…read moreapartment complex that houses elderly and disabled residents that has been left without those services for going on 4 months now. They are also ignoring calls from building management. Spectrum.... you should be ashamed of yourselves. With the weather turning colder, and the Holidays coming fast, people will be inside more and some form of entertainment would sure be nice. FFS if I could give negative stares it would -5 GET IT TOGETHER SPECTRUM