I always have a great experience here. The customer service associates are always friendly and…read morehelpful. I recommend this place.

Called to see how much an oil change would be she was snobby and could or I should say would not…read moregive me a direct price with even telling her the make n model of my car. Smh. Guess I'll pay $50 for oil change before I go someplace just to be treated like that and i do go places like that unless i know a price for something as minor as an oil change.

Recently I had one of the best customer service experiences ever in my life. I had been searching…read morefor a car part (tail light) for my 1997 Nissan 200SX SE-R. I searched most of the places you would normally think of - the dealer, local parts stores, even junk yards. Either I found items that were exorbitantly over priced (a junk yard tried to sell me an entire trunk lid at $250 for a $15 plastic light cover) or found nothing at all. So i decided to try eBay for my part. That's where I came across Bill Smith Auto Parts out of Danville, Illinois that was listing an item that sounded similar to what I wanted. Luckily enough they list a phone number on their eBay auction so that you know you are ordering the right part, and can confirm with a real person. (Try finding that very often) So I gave a ring to the store to find out more about my part. The representative I spoke with was polite, attentive, and very knowledgeable about the products the company was selling. In fact, when she found out that a car had just been crushed with the part I was looking for (only one in stock) she made an extra effort to find the part through a parts database. Then she gave me the number of a place that was able to find what I needed. That's right folks, she sent me to a possible competitor in service of the customer!! You have to understand that where I'm from, Northern VA / Washington DC Metro area, everyone is out to make a buck and helpful service is of a bygone era. So it was quite refreshing to have someone take the time to find out what was most helpful for me, the customer. This representative should be given a pat on the back for a job well done... And even though I didn't purchase the light from her company as originally intended, I now know of a store who hires people of integrity and knowledge. These are the things that will make me a customer at Bill Smith Auto Parts any used car parts in the future. So please, if you have a auto parts need.... don't hesitate to call on Bill Smith Auto Parts, Danville IL. I'm sure their customer service will leave you as speechless as it did me.

They hire and employ the worst kind of people as shown by the comments they leave. Literally go…read moreanywhere else

Napa Auto Parts is the best overall all around parts experts. They have a lot in stock and almost…read moreanything next day. I've been told they can get any part for anything. Napa Auto Parts of Danville and Veedersburg has been serving the local communities for over 40 years. I would highly recommend them.

I went there yesterday because my car had the "engine service light" on and they advertise free…read morediagnostic testing. I've gone in there before and again there were not enough people working the front so I waited 5 minutes in an ambiguous line. If the employees have to say, "I can help whoever's next," then there's a problem. Finally it was my turn and I asked for the test. The guy said "Hold on it will be just a minute," and proceeded to helping the next guy in line. I stood there for a second and asked if I should just go to the other place in town. The guy said, "that's up to you." I said, "well, do you want to help me?" and he said, "Well your test is free and I've got other customers who want to pay." I said, "OK, and what's your name, Shane?" He said, "Yea." I left and went to another place and they did it and it turns out my oxygen sensor was out, which costs 70$ for a new one, so I guess they lost a 70$ sale. I've been in there before with my truck and bought a temperature gauge after the testing. I will now go elsewhere when I have problems, need oil, filters, fluids, or other supplies.

Very fast and friendly service. Completed in a very timely manner. They took me out to show me what…read morethe issue was and what needed to be done to make repairs. I would undoubtedly recommend Wilson's for your vehicles service. Cost is better than most shops around. Made the repairs I requested, and pointed out minor issues to keep an eye on.

Anyone who does business with Wilson's need to check the cost being charged for parts. I was told…read morethat a wheel bearings hub assembly for my 2009 Nissan Altima was going to cost me $239 per hub assembly. They do a great job in a timely manner due to the excitement of making all that extra money on overcharging for parts