After posting this review, I spoke with my boyfriend, who contacted management at Feldkamps Towing…read more He reported that the manager was understanding and acknowledged that this situation resulted from a miscommunication on the driver's part. I appreciate management taking the time to address the issue and clarify what happened. I had a very poor experience with Feldkamps Towing today. I called for a tow after a front ball joint failure and made it clear I would be present with the vehicle. When the driver arrived, he did not acknowledge me at all. I attempted to ask a few basic questions about how the car would be towed, since this same issue had happened recently and I had previously been advised that improper towing could cause additional damage. The driver would not respond or even make eye contact while I was speaking (it's important to note that I'm a woman). He kept trying to hitch the tow and ignore me. When he finally did answer, it was in a condescending tone, simply stating he was using a dolly. At that point, I agreed and began to step away so he could work. However, the situation escalated unnecessarily. The driver received a call from his supervisor, Alex, and held up the phone while Alex spoke to me in an aggressive and unprofessional manner. I was told I would be charged regardless and was ordered to get out of the way, even though I had already agreed to do so and was not interfering. When I tried to explain, I was cut off, and the driver was instructed to leave without completing the tow--while still charging me. My boyfriend had to call to get the company to agree to cancel the service and not charge me. I have experience working in repair shops and understand the importance of proper towing procedures, which is why I asked questions in the first place. This interaction felt dismissive and disrespectful, and the lack of basic communication from both the driver and management was unacceptable. I would not recommend this company based on this experience, especially if you are a female.

One of the worst services in the country. They will take advantage of you as they're near a college…read morecampus and price gauge. The tow fee is more expensive than Chicago's tow fee and they had 120 dollars worth of extra fees without providing proof. Extremely incompetent staff who can't keep track of things. Filled out a police report for a hearing.

My customer service lady was terrible, half-asleep on the phone to the point where I can't even…read morehear her speaking. So unnerving when my car is towed early in the morning and I'm searching to find it.

I want to Thank John with Don's Towing. He totally helped me find a place to send my car and was…read morequick. Awesome guy!!!

Pretty remarkable. I…read morehad a tire fail on I-74 Tuesday night and left my car on the road shoulder ( because my spare tire was no longer good). Unbeknownst to me, my car was towed in the early AM hours by the State Police. This cost me $235.00 right out of the gate. Andy's towing discovered that my car had been impounded the next morning while trying to locate it. After finding this out- I asked the guys at Andy's to help me out and at least get my car out of impound for the money I had paid them. ( the impound company - another local towing and auto repair business- wouldn't touch my car or help me, but was willing to charge me an addition $65 to tow the car to a tire store and an additional $45 if the car was there overnight. This, in addition to the initial $235.00 charge). Andy's picked my car up, and WITHOUT MY ASKING- bought a very nice used tire to replace the blown tire, installed it, and delivered the car TO MY HOME. All for $125.00. The towing business can be a dirty business full of jaded and shady characters. Andy's really is that rare and honorable small operator. It's also a local business- as I came to find out- that has been owned and operated by the same man, in the same location, for 42 years. Here's to you, Andy! and thank you!

False advertising as if the business is open Monday-Sunday , the number that's listed no one picks…read moreup . Andy does that purposely so he can collect that $65 storage fee a day on top of equipment fees that's unnecessary. Open at 8am assistant doesn't come in until 10 AM. I had to call Champagne police department because they wanted to charge me for three days when I've been trying to get a hold of them to get my vehicle . I wouldn't even give them one star. I only gave them one star so that I can add a review.

I was referred to J&K Body and Paint by the dealership for my request. I was very fortunate to…read morehave spoken with Jay the owner and explain to him what I needed done. Without, hesitation he said he would do it if I had the time. Jay was Very professional and very knowledgeable about what I was looking to do with my vehicle and gave me some advice on what I should be asking. The work that he did was very thorough and I truly appreciate it. Need some bodywork and or painting done go see J&K. Highly Recommended.

They were professional and courteous. The repairs made it appear that no damage had ever occurred…read more The cost was reasonable and the work was performed on time and accomplished at the estimated price

I recently requested that Long's Garage detail my car, as I thought that a mildew smell indicated…read morethat there might be some water trapped in the padding under the carpet. I had called around town for estimates, but four other places were either unable or unwilling to look under the carpet for water. The estimate I was given at Long's for detailing alone was about 30% higher than all the other places I called. However, everyone I spoke to there was very friendly, and focused on providing the best service possible. They were all willing to take the time to listen to me, to ask questions, and to explain exactly what they would do to determine the location of the problem, and to resolve it. I ended up leaving my car at the shop for three days, but Rudy explained all the reasons for this, and I trusted his judgment. When I went to pick up my car, it looked fantastic and smelled great. They took the trouble to explain to me the efforts that they had made to locate the source of the leak on the roof, and the fact that they had had to remove more than four gallons of water and ice from under the floorboards. They removed all the water, dried the padding, cleaned the carpet, and sealed the leak. They actually undercharged me for all this work and when I told them this, they said, "We want the customer to be happy." Because of their conscientious attention to detail, their expertise, and their exemplary work ethic, they basically saved me thousands of dollars in future repairs and rust damage treatment. I am very grateful to this establishment. I can highly recommend the services of Long's Garage to everyone without reservation.

I have recommended this company many times to many people, they're honest and fair mechanics…read moreunfortunately I had to take my car into dinotune near them and they ripped me off three times the price that Long's garage, dynotune charged me three times the street rate for the starter and two and a half times for the labor to put it in, so all you humans go to Long's garage this is just an honest review I am not be paid by this business in any shape or form, it's hard to find honest mechanics, thank you Long's garage

UPDATE #2 Disappointed by the likely truth of the negative stereotype…read more The written mechanic's report (see photo) - that no one reviewed w/ me - said, "RR trailing arm bushing coming apart LR starting to as well". Odd, never heard a sound from the rear as is symptomatic. Went to my usual mechanic for this & another issue. We looked together (as ever) & both bushings are in fine working order. Maybe the mechanic meant a different part? Or someone else's bushings are failing? Research shows women pay ~$5k more than men over the life of their cars. Add the amount men are overcharged & hoodwinked out of, etc.. & that comes to more than a few boat payments. *** UPDATE I was called in the morning, saving me a trip & they refunded my money. I expect remaining vouchers like mine will be honored without challenge through 12/13/24. I appreciate the kind prompt, fair, kind, response greatly, and am reassured all is back to normal @ Kirby Firestone. I like to frequent small local family owned businesses, with the hope they thrive better when not working for THE MAN, and bonus, they often have friendly helpful employees with low turnover who occasionally remember you ;-) I write reviews primarily in hopes of ameliorating the issue and making sure nothing of the sort should happen again. Only as a desperate measure, are my reviews meant to warn others, so at least they don't have to go through what I have. I keep trying to lower my expectations so I'm not disappointed, but I can't seem to get them low enough :-/ *** I have no issue with the mechanics, or with Josh behind the counter, but today, there was a different guy @ the counter. I've been coming here for years w/ oil change coupons & always been satisfied with the service. I even bought oil changes for friends the last time they went on sale. Today, I came in for an oil change and diagnostics- both covered by the voucher (see photo), as seen on their website. Upon my return, I was offered a bill (see photo) that took $25 off an oil change and charged $153.69 for the diagnostic. He said he saved me $ by only charging 1 hour. I expected to pay a $3 oil disposal fee and apparently was also responsible for the cost of the oil filter (reminder: ask their $ and maybe bring one next time). I was told there was ONLY a coupon for $25 off an oil change, despite presenting the voucher for the oil change, tire rotation, full inspection and diagnostic on paper and online, exp. 12/13/24. He then said my 2008 Prius takes 0w30 oil, which is not stock oil and per the fine print is $20 off. I found this surprising because no one has ever mentioned non-stock oil or 0w30 to me in my years of owning this car. He shrugged and bilked me. Upon returning to my car, I thought 0w30, that's VERY odd, and then noticed on the invoice, 5w30 was billed. Back to the counter. Oh, he says he only charged me for 5w30, (so generous). Then why was I charged $24.95 for the oil change (do their oil filters cost $21.95)? He walks me to my car giving me a lesson on different kinds of oil, as I'm telling him, the owner's manual says to use 5w30, he's still talking about viscosity and lighter vs. darker color. Under the hood he goes, comes out with the dipstick, shows it to me, yep, looks darker than 0w30, and hey, btw they write RIGHT ON the OIL CAP 5W30. He starts to walks back to the building, when I ask, wait, but, if I received stock oil (5w30 is stock, right?) why was I charged for more than the disposal fee and filter for the oil change? I already paid for the oil change voucher, I didn't feel like paying twice. His response: Talk to Josh tomorrow. Sounds GREAT! I know Josh, he's always been helpful. Never had any trouble with coupons with him. So, fingers crossed, I get to invest more time and effort and frustration to try and settle a simple oil change and diagnostic I'm being billed for twice. How many oil changes could have been done in the time I'm spending fixing this SNAFU? Hmm... the guy behind the counter didn't even mention the mechanics's note that the RR trailing arm bushing is coming apart and LR starting as well. OR that the fender distortion was damaging the tire! THAT information actually would have been HELPFUL new info, compared to what he said about the car (explained the diagnostic codes they could do nothing about), especially since I PROVIDED the diagnostic codes & had already both been told what they meant & I researched them. What ELSE WASN'T passed to me from the mechanic?!

Horrible experience working with this Firestone. Firstly, they quoted me an absurdly high price for…read moretheir recommended service and upon negotiating the quote they were able to decrease the price immediately. This screams scam. Secondly, I paid almost $200 for a diagnostic, far over market value in this area. Thirdly, after bringing my car into the dealership for the service, it became apparent that Firestone had provided me with an inaccurate diagnostic of the issue. After completing service with the dealership, all problems were fixed with my car proving that Firestone had been incorrect with their diagnostic. I tried to get a refund but they would not admit their mistake. Horrible experience, do not come here. Go anywhere else for car troubles.

I drive an older vehicle, and it broke down today leaving my neighborhood. My insurance initially…read moredispatched a driver from another company, which I won't name out of respect. That experience was frustrating--the driver was dismissive, uncommunicative, and ultimately left without completing the tow, leaving me still stranded. Reynolds Towing was dispatched next, and the difference was immediate. Their driver was courteous, respectful, and professional. He checked in to make sure I was okay, clearly explained how he would tow my vehicle, and handled everything with care. The contrast was night and day. I really appreciate the level of service I received and would absolutely recommend Reynolds.

In Champaign, at the intersection of N. Oak St. and W. Kenyon rd. One of their drivers ran a stop…read moresign without slowing down almost T-boning my car. I tried to contact management, but was told by the person who answered the phone that management was unavailable, after I told him that it was a driving safety concern. He asked for my name and number to which I responded that I'd call back later. He again asked for my name and number and received the same reply from me. Then he said "Ok, William, good bye." Clearly to show me that he already had my name and number. Dangerous driver and poorly trained phone operator. Yet they respond to other reviews stating "driving safety is their priority."