If I could give zero stars I would! Scheduled an…read moreappointment, drove 25 miles just to be turned away by a very rude man who told me that they don't schedule appointments at noon because that's their lunch hour, yet i have an email from Richard that says my appointment is at noon! They expected me to wait an hour till they had their lunch instead of just going to lunch a little late to do an estimate for me! After all it was their mistake!! Lunch was more important than I was! I'm glad I didn't let them touch my vehicle! Who knows what else would have been more important!!

I have lived in the C-U area all my life and at 72 years of age I can finally say I have an auto…read morerepair business I can trust. They are honest!!! The quality of their workmanship is top drawer and the price they charge is very reasonable. If you are looking for a reliable auto repair business Urbana True Tire is the best. I highly recommend them!!!

I have recommended this company many times to many people, they're honest and fair mechanics…read moreunfortunately I had to take my car into dinotune near them and they ripped me off three times the price that Long's garage, dynotune charged me three times the street rate for the starter and two and a half times for the labor to put it in, so all you humans go to Long's garage this is just an honest review I am not be paid by this business in any shape or form, it's hard to find honest mechanics, thank you Long's garage

Long's Garage whole team is friendly, attentive, and knowledgeable. They've gotten me in quickly in…read morea pinch several times, and they communicate often about what's going on with your vehicle. HIGHLY recommend.

UPDATE #2 Disappointed by the likely truth of the negative stereotype…read more The written mechanic's report (see photo) - that no one reviewed w/ me - said, "RR trailing arm bushing coming apart LR starting to as well". Odd, never heard a sound from the rear as is symptomatic. Went to my usual mechanic for this & another issue. We looked together (as ever) & both bushings are in fine working order. Maybe the mechanic meant a different part? Or someone else's bushings are failing? Research shows women pay ~$5k more than men over the life of their cars. Add the amount men are overcharged & hoodwinked out of, etc.. & that comes to more than a few boat payments. *** UPDATE I was called in the morning, saving me a trip & they refunded my money. I expect remaining vouchers like mine will be honored without challenge through 12/13/24. I appreciate the kind prompt, fair, kind, response greatly, and am reassured all is back to normal @ Kirby Firestone. I like to frequent small local family owned businesses, with the hope they thrive better when not working for THE MAN, and bonus, they often have friendly helpful employees with low turnover who occasionally remember you ;-) I write reviews primarily in hopes of ameliorating the issue and making sure nothing of the sort should happen again. Only as a desperate measure, are my reviews meant to warn others, so at least they don't have to go through what I have. I keep trying to lower my expectations so I'm not disappointed, but I can't seem to get them low enough :-/ *** I have no issue with the mechanics, or with Josh behind the counter, but today, there was a different guy @ the counter. I've been coming here for years w/ oil change coupons & always been satisfied with the service. I even bought oil changes for friends the last time they went on sale. Today, I came in for an oil change and diagnostics- both covered by the voucher (see photo), as seen on their website. Upon my return, I was offered a bill (see photo) that took $25 off an oil change and charged $153.69 for the diagnostic. He said he saved me $ by only charging 1 hour. I expected to pay a $3 oil disposal fee and apparently was also responsible for the cost of the oil filter (reminder: ask their $ and maybe bring one next time). I was told there was ONLY a coupon for $25 off an oil change, despite presenting the voucher for the oil change, tire rotation, full inspection and diagnostic on paper and online, exp. 12/13/24. He then said my 2008 Prius takes 0w30 oil, which is not stock oil and per the fine print is $20 off. I found this surprising because no one has ever mentioned non-stock oil or 0w30 to me in my years of owning this car. He shrugged and bilked me. Upon returning to my car, I thought 0w30, that's VERY odd, and then noticed on the invoice, 5w30 was billed. Back to the counter. Oh, he says he only charged me for 5w30, (so generous). Then why was I charged $24.95 for the oil change (do their oil filters cost $21.95)? He walks me to my car giving me a lesson on different kinds of oil, as I'm telling him, the owner's manual says to use 5w30, he's still talking about viscosity and lighter vs. darker color. Under the hood he goes, comes out with the dipstick, shows it to me, yep, looks darker than 0w30, and hey, btw they write RIGHT ON the OIL CAP 5W30. He starts to walks back to the building, when I ask, wait, but, if I received stock oil (5w30 is stock, right?) why was I charged for more than the disposal fee and filter for the oil change? I already paid for the oil change voucher, I didn't feel like paying twice. His response: Talk to Josh tomorrow. Sounds GREAT! I know Josh, he's always been helpful. Never had any trouble with coupons with him. So, fingers crossed, I get to invest more time and effort and frustration to try and settle a simple oil change and diagnostic I'm being billed for twice. How many oil changes could have been done in the time I'm spending fixing this SNAFU? Hmm... the guy behind the counter didn't even mention the mechanics's note that the RR trailing arm bushing is coming apart and LR starting as well. OR that the fender distortion was damaging the tire! THAT information actually would have been HELPFUL new info, compared to what he said about the car (explained the diagnostic codes they could do nothing about), especially since I PROVIDED the diagnostic codes & had already both been told what they meant & I researched them. What ELSE WASN'T passed to me from the mechanic?!

Horrible experience working with this Firestone. Firstly, they quoted me an absurdly high price for…read moretheir recommended service and upon negotiating the quote they were able to decrease the price immediately. This screams scam. Secondly, I paid almost $200 for a diagnostic, far over market value in this area. Thirdly, after bringing my car into the dealership for the service, it became apparent that Firestone had provided me with an inaccurate diagnostic of the issue. After completing service with the dealership, all problems were fixed with my car proving that Firestone had been incorrect with their diagnostic. I tried to get a refund but they would not admit their mistake. Horrible experience, do not come here. Go anywhere else for car troubles.

We had a tire suddenly lose a lot of air. As suspected, it was a nail, a big one, and tire needed…read morereplacement. We were in and out in a little over half an hour. Appreciate the veterans discount. This has been our goto place for decades. Highly satisfied.

I have been a customer of Norris for more than 20 years until today. It all started about a year…read moreor so ago when they changed their sales policies and started actively pushing up-sales through a practice they refer to as a courtesy check. When my wife or I would bring our cars in for routine maintenance we would get a call saying that they found other problems that should be addressed and since they had the car apart it would be less expensive if they were addressed now. The suggested repairs they estimated were three times the cost the car was originally brought in for. I would ask if they thought it was critical and they would say it should be repaired like I didn't have a choice. The first time this happened I thought well I have been coming here for 20 years they must be right so I went along to the tune of $2500+. A year after this I brought the same car back in for the rear brakes, and I again get a call that says they found more repairs that should be done about $1700.. This time I was really perplexed as the car was just repaired a little over a year ago why all of a sudden is it needing so many repairs and why didn't they find these new repairs a year ago? So I asked the service advisor and the answer I got is this is part of their Courtesy Check practice which according to the shop manager was started 4 years ago. I asked them to please stop the practice as I was not interested in their constant barrage of suggested up-sales. I also said if they didn't stop I would not return. The service advisor replied that it was store policy and he could not do that. The shop manager also said the same. So I told them that I would not be coming back.

I just moved to Urbana from St. Louis, where I was a happy Midas customer for my Corolla. So when I…read moreneeded an oil change, I filled out the local store's online form to request an appointment for Tuesday, August 29. The store was closed for the evening, but I got an email that said that they'd respond within thirty "business minutes." They didn't - not even when I sent a follow-up email the next day. I checked my spam and everything, but no, this Midas just ignored my message. I guess they aren't too interested in new customers.

very rude,called just to ask for a available mechanic and got interrupted and told to schedule an…read moreappointment for a week out

they were fast to get me an appointment for a service the dealers service department said was…read moreneeded (urgently in their opinion) .. I'm greatful that they are so honest and called me to tell me I most certainly did not need the service I was told was needed. They easily could have done the repair and charged me and I would have been none the wiser ... they will be my go to from now on!!

I needed to get my AC repaired but my normal mechanic was backed up and I couldn't leave my vehicle…read morethere for a few weeks. My father in law said he goes to these guys so I had him take my vehicle up there. They got it fixed. We found that the leak was in the back of the van and they were able to make a crafty fix without having to replace the entire system and got it done in a day. They were honest and reasonably priced. Definitely recommend.

Tommy House always takes care of me and is extremely fair on purchasing tires, doing rotations and…read morefixing leaks. I'm glad I found a tire company that I can work with.

From the owner: Do you need auto service, but aren't sure who to turn to? Tommy House Tire Company has provided…read morepersonalized, automotive service to Champaign, IL, and surrounding areas since 1955. As a family owned and operated family, the services we extend to our customer match the same quality we'd provide for our family. Our services include tires, auto repair, muffler and exhaust repair, and more. Our business was founded on quality and we continue to back our service up with excellence. We're your one-stop shop for personalized service that you can depend on. Call us today!

I've frequented this Car-X multiple times (I don't have the best luck with cars...) and I've always…read morehad a great experience. The employees seem to-the-point but very patient and helpful if something needs extra explaining. I've had routine oil changes done, but my car has also seemingly been brought back from the dead (with no after effects) due to the great work of the staff! This Car-X seems standard, at least to others around the city as well as around Chicago. Make an appointment ahead of time, and be prepared to wait at least an hour for an oil change.

Don't go to this shop. They are scammers will overcharge you for parts and fail to fix the issue…read moreyou visited them for. When you need a refund from them, it needs to go through Car-X corporate, which is slow and unreliable. I took mine in for a check engine light for the knock sensor, and they only made the problem worse. I'm pasting the below paragraphs from my refund request: I'm looking for a refund on some service I had done to my car (VIN redacted). Specifically, I'd like a refund for parts and labor on the knock sensor replacement that the shop did. I visited the shop on 12/11 to request this refund, and they said they'd talk to corporate about it. After not receiving any updates, I followed up with the shop on 12/16. Now, on 12/20, I have still not received any communication regarding the services requested. I entered the shop with a check engine light with code P0325 (Knock Sensor Circuit Bank 1). They told me that after testing, they determined the knock sensor to be faulty, and they replaced it with an "OEM equivalent" knock sensor (Duralast SU6143). Shortly after I retrieved the car from the shop, the CEL came back on with the same code as before. Later, after I warmed up the car, this code persisted, and the engine developed a misfire on one cylinder. I had the car serviced at a dealer, and they replaced the Duralast sensor with a genuine Honda one. The CEL has not come back on, and the misfire did not occur again. Now, after an additional 150 miles of driving, there have been no issues with the engine. Seeing as the aftermarket knock sensor that Car-X installed 1) failed to fix the P0325 code and 2) likely caused the engine to misfire, I am requesting a full refund for the cost of both parts and labor for this repair. Also, the Duralast sensor they installed costs $74 at AutoZone and somehow $180 (not including labor) at Car-X. The shop also recommended me for new tires, while the dealer later said my tires are in generally good condition and have well over another year of average driving left on them.

It was my first time going to Clay Dooley and I had a great experience. I like that they did an…read moreinspection of my car and explained to me about the service I needed to prioritize. I was also given a diagnostic report of my car. I had my back brakes and rotors replaced. I do wish they had like a sun bit or some other payment plan option that could better support those of us who will not qualify for the credit card they offer. However their prices are fair and are less expensive than going to the dealership. I value their honesty and the level of professionalism. I liked that their mechanics all seemed happy and had good communication with their manager Mrs. Kami Hill. She was warm and welcoming to all guest. As soon as you call she does her best to book your appointment right away. Their mechanics work well and our vey efficient and if the wait is lengthy they let you know and offer to shuttle you home and will pick you up when they are done. They do excellent work and I will definitely be using their service again! So if you're looking for quality reliable service do not hesitate book your appointment to have car serviced by Clay Dooley where legacy is In your car's longevity!!!!!

I had a flat tire thanks to picking up a roofing nail. Went to my usual auto center and was told I…read morewould need to wait 6 hours until they could help me. I called AAA and they put my spare on. When I got home, I looked for Tire Centers that had great reviews. That's how I discovered my new auto shop. Clay Dooley let's you book an appointment online which means no phone tree. When I arrived, I was greeted warmly and professionally. I bought a new tire and it was put on my wheel within an hour. There was no drama, inflated prices or sticker shock. I could not recommend this business more highly.