I hired JFerg for a new roof on my modest home in Austin after a hail storm 5 yrs ago. I was going…read morefrom a shingle roof to a metal roof. I was promised some things in the contract before the but found once the started. They were trying to pull back and charge me certain extras that we had agreed would be included in the price. None of the workers that showed up were local or English speaking. So communication was very difficult. I had issues after was installed, and it was very apparent at that time that this company really didn't know a whole lot about metal . I explained to them that water was not rolling off my back patio in the proper manner and was cupping underneath the ceiling of my covered patio creating water damage as time went on. They couldn't offer me an educated explanation as to why that was happening nor could they give me a decent remedy for fixing the problem. After a lot of wasted time. Coming down to Austin from Lubbock (their home base) after a hail storm should have been a red flag especially when they didn't have a local crew. My personal opinion is that maybe they grew too fast and lost the roots of the business which would be customer service as well as learning how to manage money. I'm not terribly surprised that unfortunately they're in the position. They are now. Good news is I found a wonderful local company. That is very educated in metal roofing. I had the six months ago and they have given 100% plus in customer service and meeting all of my needs... And the water is flowing perfect off the patio now. way to go Green Knight Metal Roofing

I have to brag on this company! I made an effort to come write this review today because JFerg has…read morebeen such an amazing company to work with. They put a roof on five years for me 5 years ago and it's still going strong! Today I called because some shingles blew off due to extreme wind, and they came to fix the issue the same day. This company is dedicated to their customers, and will not let you down If you choose them.

I was given the run around from day one and not one but one of many items that got changed, when…read morethey were going to start the roof, how I was to pay etc I am very disappointed from a company 41 years in business, I would think they would have bugs worked out by now. I was also surprised that the people putting on the roof were allowed to drink, I guess that is a question I will ask before ever getting another roof put on.

We are buying a house and it needed a new roof. I called Roof Master and spoke with Shaun Carr. He…read morecame out and I had a detailed estimate very quickly. They had the roof completed within a week. It looks great. Shaun was very professional and knowledgeable. The work crew did a great job on the installation. I would highly recommend them.

Great company to work with! Very prompt response to phone calls. Very reasonable quote that they…read morehonor. The roofing crew cleaned up extremely well before leaving the job site! I'll call them first next time! They have been in business in Lubbock for many years and I know why! Lelan Pack, Lubbock, TX

I simply needed to pause for a minute to gloat on Plains Roofing. Dustin Carpenter and his group…read morewent well beyond to ensure we were fulfilled. He even helped me manage my insurance agency. His group finished the activity in two days! Dustin kept me refreshed all through the entire procedure, and he was so natural to work with. In light of all the ongoing Hail and Wind Damage, I exceptionally suggest getting a second assessment from Plains Roofing. You won't be disappointed!