1. Patsis Penelope M

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    Lindenhurst, NY

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    Patsis Penelope M

    5.0 (1 review)

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    7 years ago

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    Heart and Soul Community Counseling - Spring at Heart and Soul

    Heart and Soul Community Counseling

    3.3(24 reviews)
    1.8 mi

    I saw Ruthellen in the West Babylon location. She was unprofessional and disreputable…read more She walked into the building, arriving for work, 5 minutes past my appointment time, said "oh do I have a patient?" and proceeded to chat about Thanksgiving with another employee and settle in for another 15 minutes before shouting down the hall for me to come in-- keep in mind, this was the first time I ever met her, and this is how she greeted a new patient. She recommended that I take walks (even though I just told her that I did), not watch the news (though she did tell me I should be politically aware and made a political statement about the election), and take two showers a day because those things will "elevate my mood." Most egregious--she prescribed Lexapro and Effexor together. These two meds can cause a rare but potentially fatal condition called serotonin syndrome. She did not mention this and let me make an informed decision about the risk, nor did she mention any side effects I should be on the look out for. To me, this borders on malpractice. I switched to another nurse practitioner in different practice, and she was horrified that I was prescribed this combination of meds and immediately took me off one. There are signs all over about payment and not cancelling appointments. This place felt like it was all about the money with no concern for the level of care.

    The most unprofessional company i've ever had to deal with. Got a call 20 mins into a session that…read moreI forgot about (to refill meds), meanwhile I said I would be there in 5 mins since they NEVER EVER see me until 5:15-5:20 even when she has a 5:30 appt with the next person. I was told absolutely not since there was only 10 mins left & that I would have to pay a $90 fee to reschedule. Total bullshit but ok. Now I have an appt today & they refuse to see me until I pay the $90 fee. I had an appt with them in the past & the therapist never even showed. I sat there for an hour waiting for her... no show, no one in the building, etc. Did I get reimbursed for that? NO. Would they give me a warning for missing 1 session in the last year? NO. John who sits at the front desk is a miserable human being. Not friendly when you walk in. Never knows what's going on. It's a shame that they won't be able to bill my insurance company $185 every week. DO NOT USE THIS PLACE!! IF I COULD GIVE IT ZERO STARS, I WOULD. AWFUL

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    Heart and Soul Community Counseling - Rose grown in the Heart and Soul garden. 8/10/14

    Rose grown in the Heart and Soul garden. 8/10/14

    Heart and Soul Community Counseling

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    Patsis Penelope M - c_and_mh - Updated July 2026

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