Lorena. thank you for your help you sure saved us a headache. Thank you for your patience on helping us get on right track. Thanks to you we won't be without tv service. Appreciate your help! read more

Patterson offers a wide range of car audio and video equipment at affordable prices. Their customer service is excellent and prompt.

We have had multiple cars take in to Patterson's to have radios installed of our sons vehicle, ever time we have gone in customer service has been beyond exceptional. They have a variety of radios to choose from and prices are reasonable, plus knowing that we can always come back with any troubles and they will take great care of us. All the staff is great we definitely keep coming back because of this. Keep up the great work! read more

I needed an installer to finish the job I started. I got in over my head. I asked others for advice, and couldn't get the install working. I went to Patterson's. They took on the project, were very reasonable, and now I'm very happy with a stereo and sub system that sounds great! Sure glad I went there. They explained everything to me, gave me options, and completed the job in a reasonable timeframe. Their prices were competitive with places I shopped on the internet! I'll be back! read more

No customer service and poor sevice. Our appointment was moved from 12:30to 3 pm the next day for a stereo and back up camera installation. The car was dropped off the night before and the sales woman was informed I would be back at 5pm the next day to pick up vehicle. As a customer we rely on the sales and installation reps to schedule the appropriate time for their services. At 5pm we received no phone call to say hey we're running late or ran into difficulty we only received excuses.... "your dash gave them a bad time, we had to put in an upgraded part, your existing phone holder gave them a hard time (simply scewed in)etc.. At 5pm she asked us to return at 6pm. When it wasn't done at 6pm, more excuses were given with stating the installer is just bundling everything up it should be done shortly. at 7:10pm when the sales lady was getting into her car to go home there were additional excuses "your dash just gave him such a hard time etc..". Mind you this was a stock dash. She stated he's just finishing up threading a wire and then has a few screws to tighten up. Since we live 20 minutes away and gas is astronomical we waited in the parking lot, in the cold, in the car from 5pm to 8:30pm pm to have him roll it out, and the radio not work. The installer apologized over and over again and said we could wait another 40 minutes to have him dismantle and fix it or bring it in the next day. We chose to bring it home. The next morning my husband took it apart fixed it and put it back together in 10 minutes. Though I would never buy another stereo there or render their installation services I would suggest to Peterson's that they fire the sales woman. Harsh... yes, but consistently blaiming the customer's vehicle or the customer is not how buisness should be done. Take accountability for you changing the appointment on the customer. Take accountability that either you started late, had a bad day, things just weren't going right.. whatever.. but don't blame the customer or the vehicle for your actions and communicate with them. You certainly could have called to say hey we're running late or ran into some problems it won't be ready for another 3 hours, would you like to pick up your vehicle later tonight or tomorrow morning? l notice also those who have written bad reviews your response is to make excuses. Please don't bother. it's nice when a company owns up to their mistakes. It might be your saving grace. read more