Dr. Weinhandl is a wonderful dentist, very pleasant and with awesome knowledge about his field…read more However, before agreeing to have any work done, I asked the office worker to check to make sure my dental insurance was going to cover the work. She made calls and assured me that they were in the dental network. I made two initial payments of totaling about $400. After a few months had gone by, I received a bill for $467+ . The insurance only paid $38.00 because they were not actually in the network of Trout Dental. Times are difficult financially, which was the reason I preferred a dentist in the network. When I received a threatening letter for payment, I immediately texted the dental office staff were not empathetic nor understanding at all. Today, I received a collection notice. I read other reviews before attempting to write this to find out that this has happened often. My suggestion to anyone going to Brook Trout make sure your insurance is accepted to the fullest otherwise, you will be footing an unexpected bill. Really sad because the Dentist is one of the nicest people to encounter.

$200 late fee? Um I was already asking about gold crowns. I think you guys were already going to…read moremake a lot of money off me. No need to threaten me with $200 fees if I am late when you are charging $450 for 15 minutes of your time. What is wrong with Wyoming? Crooked business policies like this.

After six months if mouth sores from a faulty denture after 4 teeth in back being extracted…read more Biweekly appointment. They filed down my top denture plate to fit the bottom plate they made. Paid them for a bottom plate not to touch top plate they ruined my top denture when asking them to make a new plate for the bottom and complaining about the fit stated I would get a second oppion . Dr Bauer took the bottom denture told Mr to go some place else gave me a refund check unsigned. Staff was always pleasant but the dentist did not listen. Took offense that I stated I would get a second oppion as my medical Dr recommended. Denture was so faulty all the sores raised my blood preasure. I received a unsigned refund check they ruined my top denture trying to make their faulty bottom denture to fit. At one time I would of gave oil city Dentistry a 5 Stat rating. Past experience a one star is to much. Don't recomend them for dentures or implants​

The office workers are rude and disrespectful, they talk crap on their clients behind their back…read morewhen they leave the waiting room or leave the building. Even if other clients are in the room. They have an attitude for no reason. They ruined the experience.

I am really frustrated with this dental practice. I have been going to Dr Batchelder for 20+ years…read more When Dr Toft took over his practice, I feel like she jacked the prices up and started doing unnecessary services to increase her income. I am a good client, diligent with my cleanings and oral care. On one of my first visits my hygienist was instructed to take a full set of x-rays ie the front teeth. After speaking with other hygienists I discovered was not a necessity. But $250 or so later after an In-Network Insurance paid, I was stuck with that bill. I decided to try another dental office in Casper for my next cleaning, so we had the x-rays sent over. Upon receiving said x-rays the hygienist could see a cavity on one of my back teeth.....so basically all the x-rays that were taken weren't even looked at. Now I am paying off not one but TWO cavities because it was not caught in the first place. I'm sad to say I will not be back

From the owner: We are always welcoming new patients and we would love to have you as part of our dental family…read more We'll provide you with that winning smile!