One Star -- Would Give Zero if I Could…read more I had high hopes for Deer Creek Dental based on the reviews, but unfortunately, my experience with Dr. Brian and his office was the exact opposite of what I expected. After a couple of missed appointments due to legitimate concerns (including dangerous road conditions), I made every effort to reschedule and communicate in good faith. I called early, stayed up most of the night worrying about it, and was upfront about my situation. I live two hours away and deal with chronic pain from a bad tooth--this wasn't something I took lightly. Instead of understanding or professionalism, I was met with rudeness and arrogance. My wife took the call this morning because I hadn't had more than a couple of hours of sleep. Dr. Brian was not only dismissive but shockingly disrespectful to her. When I took the call myself to try and straighten things out, he continued with the same condescending and abrasive tone. No compassion, no professionalism--just arrogance. I've never been treated with such blatant disrespect by a healthcare provider in my life. It's deeply disappointing when someone in a caregiving profession acts like they're above common decency. If you value being treated with basic respect--especially when you're in pain--look elsewhere. I wouldn't trust this office again under any circumstance.

Outstanding care by both dentist. Worked with me on payment too. Took there time to make sure it…read morewas done right.

Another great day at the dentist's office! I saw Dr. Gallup for a problem molar and I was in and…read moreout in less than 2 hours, pain free, with a new crown. Talk about "same day" service! I have also seen Dr. Milmont. Both of these dentists are excellent...caring and professional. I recommend Signature Dental for their state-of-the-art equipment and their great staff!

One Star -- Very Disappointing Experience I was a patient at…read morethis practice for more than two decades before my previous dentist retired. During that time, I rarely had any issues, consistently attended my six-month appointments, and followed the recommendations of my dentist and hygienist. Unfortunately, my experience changed significantly after the transition to the current ownership/management. After the previous dentist left, X-rays began being taken at every visit without, in my experience, a clear explanation of why the frequency had changed. More concerning to me was the introduction of a "Standard of Care" policy that was presented in a way that made me feel I had to comply with their recommendations or risk being dismissed as a patient. When I expressed concerns about patient autonomy and my ability to make informed decisions about my own body and care, I did not feel that those concerns were taken seriously. When I asked for clarification about the policy and its forceful wording, the receptionist told me that the previous dentist had supposedly been operating an illegal business and that this was why the policy had to be implemented. That explanation was extremely concerning to me, and I do not believe it was an appropriate or truthful way to address my questions. I also became increasingly concerned by the turnover I witnessed among the staff. Since the transition, it seemed that more and more familiar employees were gone, and there appeared to be almost complete staff turnover. After my last visit, there was an issue with the insurance submission, something that had never happened during my previous years as a patient. When the receptionist called me about it, I had to prompt her about what the next steps should be. She did not seem to know what to do or who to contact. I ultimately had to call our insurance company myself and have the claim properly resubmitted. It was then approved. Ultimately, I changed dentists after my last experience at Signature Dental, largely because of my interactions with the receptionist. I found her attitude extremely rude and unprofessional, and I do not believe she should be dealing with patients in that capacity. My request to have my records transferred to my new dentist had to be sent multiple times, and when the records were finally received, my new dentist reported that they contained very little information. When I personally went to pick up my records, I was handed only two sheets of paper containing very little information. After more than 20 years as a patient, I found this deeply troubling. My understanding is that my health records are about my care and should be made available to me and to the providers I choose to continue that care. I expected my records to be handled carefully and transferred in a way that would actually help my new dental provider understand my history and continue my care. I cannot say what happened to the rest of my records, but the information I received did not appear to represent my complete history as a longtime patient. That experience seriously damaged my trust in this practice and, in my opinion, demonstrated a lack of care when it came to patients and detailed record keeping. I want to be clear that I had a very positive experience with the hygienist, Jesse (if I have her name correct). She was the one redeeming part of my experience there, and I appreciated the care she provided. One other point for prospective patients: Google currently appears to list Dr. Dona, but he has retired and is no longer practicing there. My experience and this review concern the current practice and, specifically, Dr. Matt Gallup and Adam Milmont, who I believe are responsible for the practice's current management. The glowing reviews displayed on their website also appear to reflect experiences with previous staff, many of whom have since left the practice. After being a patient for more than 20 years, it was disappointing to leave. What ultimately made that decision easy was feeling that my concerns were dismissed, my questions were not handled professionally, and the receptionist's treatment of me was unacceptable. If you have questions or concerns, be prepared for what I experienced as an extremely cold demeanor and dismissive attitude. If she is the first and last interaction patients have with the office, I have serious concerns about the impression that leaves with patients and, ultimately, the practice's ability to retain them. Based on my experience, I would not recommend Signature Dental.

I had an accident and needed emergency care with my teeth and a split cut. Any answer the phone and…read moresaid they don't take walk ins even if it's an emergency. She can give me an appointment for next week or after

I rated Sutherland T Shaun DDS with "HATED IT" because their office personnel are not able to…read moreprovide competent customer service. They messed up and are not willing to take responsibility and apologize or work with you to solve the problem. They "can't recall" the moment when I presented my new insurance and of course my insurance was never billed or notified, my old insurance was confused and even paid the 80% co-pay (yes, I had an awesome insurance company). They were not able to call me or my spouse to notify us on what was happening. I understand their policies, but if they had paid attention to the paperwork I gave them and done their job, this would have never happened in the first place. After 6 months, I call back Sutherland's office and they treated me as if I was refusing to pay, they even told me that they wont accept me as a patient anymore. That was great for me because I will not trust incompetent people and services. So they messed up my paper work, they did not charge my new insurance, and they treat me horrible as if I wanted free services. I do not usually write reviews, but I will not let other customers be surprised by their bad services and horrible communication skills. Dr Sutherland is an OK dentist, I've had better. He is too tough working on your mouth so he ALWAYS has to use anesthesia to "avoid pain".

Talk about a helpful practice. My hubby and I were driving cross country and he lost his rubber…read morebands ( braces at 60 are still a pain). We popped in unannounced and they were so helpful in getting him hooked up again- literally. Staff was helpful and caring

My wife and daughter are both in braces at WYO Ortho. Dr. Jones has taken very good care of both…read moreof them. He has been very thorough explaining the treatment needed to both of them. We would recommend him to anyone.

We loved this place! They have an epic waiting area. The staff are wonderful. The doctors are…read morepatient and attentive. I felt very comfortable, as did my toddler. I think this will be a great start to her oral health thanks to this wonderful office.

Another very unhelpful secretary. I googled emergency dentist in Casper and Dr. Prugh was the first…read moreto come up. In extreme pain I called and was told that it was a pediatric dentist only. I apologized, for some reason, explained that google pulled them up and asked for a referral to an emergency dentist. The secretary said, "Look in the phone book." Wow. Way to go Casper dental. You have a crying person obviously in pain on the phone and this is the best you can do. I am 30 and don't have children but you can be sure if I did I would not take them to this office. What ever happened to human decency. I can't seem to find it out here.

The best pediatric dentist in the world! How can she be awesome and fun? I wish she treated…read moreadults. Her staff is even better and accommodates our busy life. Thank you!

Dr. Keim is a good dentist to have. He really cares about your teeth. He takes his time explaining…read moreevery dental procedure before he is about to work on your teeth.

Best dental experience I've had in years and the very best root canal experience I have EVER had! I…read morehave dental anxiety and the team understood and took care in that respect. I had no pain following the procedure and relied only on ibuprofen for the following day. I came prepared to spend my copay of $310 and they gratefully billed insurance for me. Will definitely seek their care for future needs!

One star. They still deal with black and white radiology. Not modern at all. They do nothing to…read morehelp solve issues.