In April of 2025 we had a water leak in the apartment we rent destroy our upstairs master bath and downstairs kitchen. That was nothing compared to the damage done by Paul Davis Restoration of Metro NY/NJ - the restoration team selected by our landlord's insurance company Liberty Mutual. The New York / New Jersey franchise showed a clear failure to adhere to basic minimums of care and their negligence throughout the process. We were lucky enough to document throughout this ordeal. Others who have been denied, may not have been that lucky. As a consumer - we are tired of gaslighting by companies like Paul Davis and we are ready to stand up and fight for our rights. You can view a video of the negligence here: https://pauldavismetronyc.com/ read more

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Very professional, thorough, fast, friendly. We did 2 major repair jobs through Insurance with Paul Davis Restoration. All the staff are very professional. 1 was basement sewer flooding, which had the HEPA cleanup and a wall repair. Another was a large wall repair. Looked like new when they finished. They moved all the basement storage boxes out of the way and back. They threw out all the damaged items, and rebuilt some large platforms that are made of wood. read more

I had a pipe freeze and burst. My basement and all its contents was under 1.5 ft of water. The basement was partially finished and contained 30 years of accumulated stuff. Paul Davis in Queens NY was recommended by a friend. They were and still are amazing. My contact person Roman, is always available to answer questions. The clean out crew who emptied personal contents and walls, floors etc were unbelievably hard working and courteous. I mostly conversed with the crew member Lilly, who was absolutely wonderful. I highly recommend Paul Davis in Queens. read more

I was very pleased with Paul Davis Restoration and the repairs they made on my kitchen ceiling through an Insurance claim. From start to finish the office admin Monica, Jason the owner and the crew who did the job were attentive, punctual and professional. I would highly recommend them. read more

We were very pleased with the work that was done very happy with the company. Everyone was super nice and respectful

Jason and Monica were very helpful and professional. I really appreciate how Monica kept me in the loop of things,and ensure me Jason team are professional worker's. Yes everyone was very helpful kind and professional. read more

Great work in a timely manner, done as per your request. The company caters to the customer's need. I had an overall great customer service experience. read more

Paul Davis Restoration - Floors replacement by Paul Davis. - General Contractors Near Me - Queens, New York

Had to do some repairs because of a plumbing leak a few months ago. Initially, I was happy with this company chosen by my insurance adjuster. However, things went wrong after the remediation was completed and the restoration phase began. My contact used manipulation and shady techniques to pressure me into committing to work before the insurance company had agreed to their exorbitant estimate. Then the work, which did look very pretty before you looked too closely actually had serious flaws: the ceiling fixture (which in the estimate was supposed to be removed and later re-installed) was never removed and actually PLASTERED INTO THE CEILING, also an expensive loft bed (which had previously been disassembled to allow the work to proceed in the space) was put together backward and without securing the guard rails, requiring me to spend a weekend disassembling and reassembling it myself after they left. Absolutely no response from company management when I tried to complain. My insurance company agrees with me that this company should not be used in the future. You shouldn't use them either. read more

Jason's work was top notch! I would definitely call him again in the future. Thanks Paul Davis for being so helpful, honest, and working with me. read more

Paul Davis was suggested by my insurance for mold remediation. They were very professional every step of the way. The Project Manager, Jason Alves, and his crew were particularly helpful during the reconstruction process. Everything was on schedule with great communication throughout. Everything looks good as new! read more

This company is amazing! We had a flood in our apartment on Sunday and within minutes Paul Davis sent over to incredible man. One named Ramon and his brother named Abelardo ....both of these guys were amazing!!!!!!!!! They quickly set up the drying machines to prevent more damage. They were kind and patient! I highly recommend the company and specifically these 2 guys!!!! read more

PD helped us with our apt repair after we were flooded during a bad NY storm and they did a great job! We love our new floors and it feels incredible to have our home back. They even went above and beyond and got it done way faster than we expected so we were home and happy far sooner than we thought! Nicole was very helpful, understanding and communicative and Jesse was so kind, professional and efficient!! We could not be happier :D read more

Very attentive, frequent progress updates, good quality work and follow up on any questions or issues, which were few and minor and immediately rectified. All subcontractors were equally professional and attentive. They went above and beyond to ensure we were satisfied with the results. Highly recommend Jason, Eddie,Monica and the team. Great job!! BTW, the job involved complete demo and rebuild detached garage destroyed by fallen tree limb.​ read more

We worked with Kevin Flores and his team on a major water damage project in my apartment. Kevin was wonderful from the beginning, with explaining the process and guiding me through what to expect. Kevin and his team was very responsive, and worked fast to remediate as soon as possible. This was our first experience with the team, and we are very appreciative of the work. Thank you Kevin! read more

I used Paul Davis for a cleanup of a disconnected sewer line. The main line. It was a mess, horrible. They arrived for initial assessment on time and set up an action plan extremely quick.They arrived on time and ready to work. The Paul Davis team that addressed my cleanup were diligent and hard working. It was not a pleasant job. The cleanup is complete and there are no signs of any issues in fact the affected area is spotless. I highly recommend Paul Davis Restoration.. read more

Hi Friends! Many of you might know my apartment was destroyed earlier this year (2018) by a steam pipe explosion located right under my first floor kitchen. My wife and I narrowly escaped with our emergency GO BAG.. before the entire apartment was uninhabitable. We stayed in the Flushing Sheraton hotel nearly 2 months while our apartment went through the painfully slow process of being approved by insurance and then rebuilt. After everything was over, the remnants of construction and destruction left off coating of toxic dust and debris over every inch of my apartment. My belongings and antiques were nearly ruined. Paul Davis restoration was wonderful, their employees arrived promptly and started work immediately, cleaning all vertical surfaces. A few hours later, my apartment has been returned to the beautiful healthy home .. I have not seen it look so beautiful in many months before the steam pipe explosion. UNFORTUNATELY.. after suggesting Paul Davis Restoration and arranging for the appointment, for some undetermined reason my Allstate insurance refused to pay these fine hard-working people for their work. Repeated emails and phone calls to my Allstate adjuster by myself and my attorney were never responded to. Still haven't heard a word 6 months later. As the matter is under Court litigation, payment to these nice folks was delayed. I felt bad..as these folks did a great job and my INSURANCE company who suggested them and set up the appointment, then failed to fulfill their legal obligations and pay them. Paul Davis or myself were not at fault at all.. and their representative was so kind to offer me a discount, as I decided to do the right thing and pay them myself. Rather than have them wait for the outcome of the Court proceedings. My attorney continues to pursue repayment in this matter. I would not hesitate to use Paul Davis in the future, as they were just WONDERFUL. There WILL be a review of Allstate HOME insurance in the future.. who refused to compensate Paul Davis for their services.. that they arranged.. Thank you again to Paul Davis for being so patient and being there for us in our time of need. read more

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I called twice no response was getting water from heavy rains so I did the smart thing and called ServPro - call and ask for Joe A call back would have prevented this - I think Paul Davis ownership is horrible anyways I heard they fire the employees without giving them a chance read more

We are so grateful for the Paul Davis Restoration repair crew. Eddie Roca and his team were super kind, courteous, helpful, and informative. They went out of their way to make sure we were comfortable while they worked around us. We were kept up to date on their daily progress and they made sure to leave the work areas as clean and clutter-free as possible each evening. The remediation and repair was a harrowing month-long process, but Eddie and his guys capped it off nicely by making sure that everything looked great and that we were happy. They went above and beyond! Thanks guys! read more

I contacted Paul Davis for a mold evaluation for a rental property. Jason Peters Mitigation Manager came to my rental property to inspect it for mold after my tenant paid for an estimate from a different company. The company hired by my tenant didn't test for mold/moisture only a visual inspection was done. He was unaware that the other company's estimate was for over $ 4,000 worth of remediation and additional monies for HVAC cleaning. Jason was professional, courteous, and detailed in his inspection carefully going through each area of the home. The inspection showed no sign of mold - he suggested HVAC and vent cleaning. Much different than the original company. I would highly recommend Paul Davis - he has my trust. His suggestions and his honesty during this free inspection were refreshing. Thank you! read more

We had a tree fall on our house. The insurance recommended Paul Davis. They did all the damage repair including a broken window, roof and gutter damage, fence reconstruction. The work was excellent. It did take time with the supply problems everyone is having but Robert Mincozzi our rep kept us up to date and worked with us. Highly recommend. read more

We had a flood in our basement and Paul Davis came to evaluate and mitigate the issue. This review is for the mitigation team and I will write again to review the restoration when it's done. Our project managers Kevin and Angel were wonderful. They helped us understand every step of the process, they communicated well, and worked very well with anxious family members who needed reassurance. They did their work promptly and with minimum inconvenience for us. I feel confident they did their job properly and avoided any further issues. We have felt we were in good shape the entire time. Kevin was especially helpful being here on site and making sure everything went smoothly and going to the extra mile to make sure we understood the process. read more

I've had the pleasure of doing business with paul Davis for many years through my clients and their ultra high net worth insurance claims and losses, Paul Nicole and their staff are amazing! Not only are they incredibly professional and extremely attentive, they are responsive, helpful, thoughtful and understanding, they truly go the extra mile and in their business it's hard to come by! They immediately put you at ease and I know regardless of who they take care of they are always in the absolute best hands. Recently they did some work in my home, and far exceeded my expectations, thank you again for all that you do and for being such trusted partners! Please contact them for anything you need in regard to restoration or renovations, you'll be so happy you did! read more

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I am pleased to write this review of Paul Davis Restoration of Long Island. The office staff as well as the field techs were so professional. They were courteous arrived on time and always stayed in contact with me regarding my restoration project. I am pleased with their work and would use their services again. Tina is great as well as Rob Danny and all the guys who worked hard on my basement. I recommend them. read more

We had a terrible situation of water damage, and had just renovated our kitchen a few months ago. Needless to say it was very upsetting, but when we hired Paul Davis Company they assured us they could restore everything to the way it was, and they did! Two things that stand out for me about them, how professional they were, and sympathetic to our situation, they really cared about doing a good job, and I am so glad that I found them. read more

Let me say Paul Davis Restoration was incredible. To be more specific the Adjusters Jen and Frank were incredible. What happened was my mother had a flood in her basement from a broken supply line the basement was destroyed. Paul Davis was brought in by the plumber who fixed the line, I didn't know what to expect, I was very happily surprised. My mom is in her 80s my father had just went into a Nurseing home a week after the initial flood and then my sister was diagnosed with terminal cancer so that was situations occurring at the house. JEN was a GODSEND she was sweet, caring, kind, understanding I can't say enough about her. Jen orchestrated everything as they dried out the basement to pack out, Contractor, Electrician, plumber etc. Frank was also a great help. The foreman for the restoration was Oscar again absolutely incredible man easy to work with tried to met all our expectations, great work . Tony the flooring guy was also Terrific. These people from this awesome company made a horrible time almost pleasant an very tolerable they even dealt with the insurance company. I Loved dealing with Paul Davis Restoration. I will actually miss my conversations with Jen I had in the mornings, Too all that worked on my mothers home my sincerest Thanks read more

The winter storm blew parts of my roof off and inadvertently damaged the top rooms in my home. My insurance company recommended Paul Davis Restoration. Thats when I met John Vorees who took charge right away of the problem. John reassured me that he and his team would clear clean and restore the home just like brand new, Well John and Paul Davis surpassed their promise and made my home safer and cleaner and a real home again. i loved the work and the professionalism of John V and his team. I would definitely recommend the Paul Davis Restoration company and John Vorees for any home restoration and repairs. I give them a five star review for professionalism and courtesy. Whenever i m in need of repairs I'm reaching out to john and Paul Davis for all my home repair needs. Michael Leonard Sr Brooklyn Home owner read more

Paul Davis Restoration started with a battle torn basement due to major flood damage and made it into a beautiful, livable space. The company made it as easy on me as possible. My family's renovation goals were met and exceeded. When a few minor things were not done perfectly, they made the revisions without any fuss or guilt. John Vorhees, my contact, was extremely helpful every step of the way. John was excellent at bringing in the right service people for the jobs that needed to be done. I also learned to trust him to help me make certain decisions. The job was completed on-time, on-budget and to the satisfaction of my entire family. I highly recommend this company and would work with John in a flash! read more

Paul Davis was recommended by my insurance company to restore our basement after a flood. The project manager, John N., was absolutely terrific to work with & very professional. There were a few hiccups in the beginning but I felt like he was willing to fix & work with me on what needed to be done. Even after I signed off on the work, I found something that needed to be redone & he is sending someone in to do the touch up. Flooring work was guaranteed for a year. Because I work full-time, I was very concerned about having my kids & my dog (who was post-surgery!) with the crew. We used a lockbox for them to get in. John made me feel very comfortable with them & was on site several times to ensure everything was fine. read more

Our insurance company recommended Paul Davis to do mold remediation on our kitchen in Bay Ridge, Brooklyn. Mike Rizzo and his team did a superb job every step of the way, from giving us a highly itemized estimate, to demolition and cleaning. Every single member of Mike's team was highly professional and courteous, giving us constant progress reports and promptly answering all our questions. They were also incredibly efficient, completing a job in 3 days we expected would take 4-5. And they recommended a hygienist/mold inspector for clearance who is one of the deans of the field, and gave us expert advice on how to avoid future mold problems. My wife and I recommend them highly. If we have any future problems they are the first company we will call. read more

Mike Rizzo of Paul Davis was especially eager to please in response to my HVAC system flooding my living room. Paul Davis was in my apartment after the mold report was prepared within days to do the mold remediation and worked incredibly efficiently. They were prompt, reassuring and reasonably priced. It all was done with little hassle save for what is to be expected of having to move a ton of furniture and move out. I highly recommend them. read more

Did not have a good experience. My insurance company recommended them to remediate mold in a closet. The man that came was very nice and I was hopeful. Then I saw the proposal which went into far more"remediation" than the mold report indicated was needed. And, they were more than three times the cost of two other quotes. The man who came to my house did not tell me it was not him who would come on the scheduled date.Two people showed up on the scheduled date without business cards so I don't know who they were and if they really worked for Paul Davis. Even more concerning, they came without scrubbers which are mandatory when containing mold. Honestly, I don't know if they were going to contain without scrubbing, or if it was a fake appointment and they were not planning to work that day...just stop by to be able to say they kept the appointment. Who knows, I wouldn't let them in. Wound up using Consolidated Environmental and I am so happy with them. read more

I rarely write reviews but I feel I have an obligation to warn others not to use this company. I have never worked with a contractor that was so unreliable and unprofessional. I hired them for a job in May 2017 that was supposed to take 3 days. During the middle of day one they text me to tell me they are done which made no sense.  I was working so I expected them to show up and do what was needed unsupervised but that was mistake number one (or rather mistake number 2 as hiring them was the first mistake). I pointed out several major things that were not done and could not be done in one day. Also they billed me for 3 days of labor but only spent 1/2 day at my house. After reminding them of all they were supposed to do, I was notified they had to order some things and would get back to me. Months and months go by and I hear nothing. Finally I get a message about ordering my new gutters and a shutter but that it's a special order due to the color. Fine. Order it. More months go by with no word from them and now we're in 2018. Still no shutter, no gutter but they are asking me for the final payment with no adjustment to the bill for the incomplete work and all the time wasted with no word and no resolution to this matter. I was told repeatedly "we did extra work for you" instead which I can see no evidence of nor did I request. They indicated they came one day without notice and changed by gutters but didn't tell me. Of course anyone can see it's the same gutter I've always had. Ultimately, I decided to pay them a reduced amount for the little work I can see that they did but I know I overpaid for nothing. Sometimes the money is worth it so that I never have to deal with this horrible company again. I would strongly recommend a different contractor unless you can watch every move they make. Otherwise, they will not complete work and provide unsatisfactory service that will take 1.5 years to resolve. Use them at your own risk or learn from my mistake. read more