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    Paul Riccio - Insurance Advisors

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    1 year ago

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    Lincoln Financial Group

    Lincoln Financial Group

    1.1(240 reviews)
    1.6 miWest Omaha

    It was a very unpleasant experience trying to explain my situation to Lincoln customer services…read morerepresentative. From March 5th, 2025 to May 28,2025, I called the customer services several times every week trying to get my Required Minimum Distribution check corrected since they deposited a wrong check into my checking account with state income tax rate of 75%. I was told to fill out the new RMD request forms 3 times stating that the forms I previously received were outdated. I called Raymond Jung, my original agent in California, and John Young, the client services Manager to Raymond Jung, answered the phone. He patiently listened to my story, and then promised to help me. Today, I received the RMD check with correct state and federal income tax deductions. John is very compassionate and helpful. His service was excellent. Lincoln is very lucky to have an employee like John.

    Astonishingly bad customer support. What can only be described as a hybrid between weaponized…read moreincompetence and intentionally being obtuse. Like talking to an LLM on a loop, only it's a real person who's knowingly and intentionally making life more difficult for you. Was re-routed through IVRs for over an hour, denied the ability to speak with a supervisor to escalate my request, transferred to several voicemails (of which no one called me back for days), and hung up on. All to ask a simple procedural question (not specific to me or my claim) that quite literally anyone in their Claims Department could have answered in under a minute.

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    Lincoln Financial Group
    Lincoln Financial Group - "lol your constant surgeries are not disabled enough, sux2bu"

    "lol your constant surgeries are not disabled enough, sux2bu"

    Lincoln Financial Group

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    Paul Riccio - Insurance Advisors - healthinsurance - Updated July 2026

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