To Whom It May Concern,…read more I am writing to formally report an issue that occurred on January 23, 2026, at the Kohl's location in Rock Hill, South Carolina. I arrived between five and ten minutes before closing to make a simple return--well within the posted business hours. Despite this, the doors were already locked, and the staff inside clearly saw me at the entrance but chose to walk past as if they didn't see me. What made the situation even more concerning was that three employees were still inside preparing to leave, and a cash register was open because they were still actively cashing out another customer. As a family who shops at Kohl's frequently and spends a significant amount of money across your stores, it was disappointing to be treated this way. We are highly paying customers, and being dismissed at the door--especially while the store was still assisting others--was unacceptable. I had driven 35 minutes to reach this location before closing, and I should have been allowed to complete a simple return. When a customer arrives within the final minutes of business hours and requests assistance, staff should honor that request rather than locking the doors early or ignoring the customer. I hope this matter is addressed promptly, and that employees are reminded of the importance of honoring posted hours and treating all customers with respect up until the actual closing time. Thank you for your attention to this issue. Sincerely, Rachel

Once again, so many one star reviews written by phantom people who have written only one review…read more When I lived in Northern Va, there was a Kohls very close to my house so I shopped there regularly. When I moved to Fort Mill, I was aware of this location but only stopped in recently due to some marking I saw for their Black Friday sales. I was impressed. They have branded clothing like Tommy Hilfiger, Adidas, Under Armour and Nike. If you're a golfer, you'll be pleased to see their selection of golf clothing at a discount. They also have a brand called Sonoma that offers very good prices and good quality on crew neck sweaters, 1/2 zip jackets and vests. The quality and prices are so good. The other element I like about this place is there are CR Attendants, available. Yes, they are happy to talk to you and help you find a product or answer questions. Thank you Crystal, you represent your store well! Register for their loyalty program before you go and shop. There are multiple discounts and coupons that can be used in store or on-line. They have an efficient Return Desk as well as an Amazon Return option. Their 'deep discount' sales racks are a challenge. Not very organized, many products missing prices and all Jamed into a small rack. I bought a package that had multiple gift wrap boxes, it was $10 bucks. I was very disappointed to see the same product at Walmart for half that price. The line for check-out may be long, but they are very efficient, quick and friendly. The most pleasant surprise when I check out was being selected as the 'random' registered shopper to get their purchase FREE! What!? Yes, they do it once and day, I only wished I had picked out more stuff!

The service on the floor is great she helped us find the area and the size.The value is not cheap…read morebut not expensive with $22 for a youth swimsuit and goggles. The checkout is so slow the lady even almost made us sign up for a kohls card with out asking.

Store and products are great. This is a commentary on hiring practices…read more My daughter had an appointment for an interview. She called and there was no record of it. We have email confirmations. They she was placed on hold and then hung up. I guess Kohl's has a van full of employees and they don't need help.

Came in to Kultivate to look at their clothing. Grandson found a sweatshirt that he liked and of…read morecourse we bought it for him. Value, it's not cheap to shop here. However, as a Christmas gift I guess it's ok. They did have some cool pieces to add to your wardrobe.

It's important to recognize good Customer Service. All too often, we are quick to point out the…read morenegative. I visited the DXL Store in Pineville this Afternoon, 1 September 2025; - Labor Day - I'm a disaster when it comes to fashion, honestly - with this divorce, I don't think I have anything to wear. I needed some essentials, and I needed them quickly. I'm challenging to shop for. I want to personally thank the Assistant Store Manager, Ms. Paige Logan, for being so polite, helpful, and accommodating. Thank you for being so enthusiastic and having a great attitude. I was able to leave with a great belt and an amazing button-down shirt that I know will get some attention. I plan to come back after this upcoming event, which I was shopping for, and spend some time putting together a small wardrobe of essentials. Once again, I appreciate Ms. Logan's help and guidance today. Paige, you made what could have been a very unpleasant experience for me that much easier. One last comment, price was right!

Great selection & sales. Some items are pricey but they have a lot of sales…read more Excellent customer service. If you're a regular they will remember you.

Dillards is a great place to find all your festive holiday and New Year's Eve outfits and…read moreaccessories. If you like sequence and bling, this is a place to find it in both juniors and women's sizes. They have some fun, shiny, sparkly accessories to pair with your outfit to make it extra bedazzled and festive. Prices are a bit on the higher end, but they do have some good sales. Can not comment on the customer service because we did not interact with any of the employees or need help

Definitely fancy, this department store carries more name brands and higher-end fashion brands than…read morethe other department stores in the Carolina Place Mall. Very well fluffed and folded, every display that I walked past was tidy and neatly stacked. Prices were easy to find on some items and harder to find on some others. $39.99 for Levi's? That's a bit much. It is a very pleasant shopping experience for sure. [Review 9971 overall, 1551 of 2018.]

I got fit for a suit for a wedding in April. Suit looked good and fit well with a few points to be…read moretailored. Came back to the store to try the suit on in May after having lost about 15 pounds and the jacket was of course too big! Pants fit great. The staff went above and beyond to make sure I got a suit that fit me even though I was the one who dropped the weight! James and Emma were super helpful both times! I used to be a Jos. Bank guy because MW suits seem to be a little skinnier than I need them to be. My experience today has changed my mind for sure and I will for sure be back.

They have no idea how to size you for a suit. Do yourself a favor and go to the Pineville, NC…read morestore. They are tons better and provide awesome customer service.

The new store manager is such a sweetheart offered to take my bags to the car I had a very pleasant…read morevisit twice now they are doing a great job in rock hill

Super organized store, friendly staff and great high-end selection…read more Just bought a new down north face jacket for $40 This jacket would normally be $200+

Customer service is always great. Has a nice selection of suits and shoes......And this store has…read moreone of the best bowtie and necktie selections I've ever seen! I recommend you pay them a visit. You'll be glad that you did!

Horrible place, went in and bought a bow tie and asked a man Stanley if they did returns and he…read moresays yes. Come back to return the item after it hasn't been worn and the owner of the business has a horrible attitude and says the do not offer returns. Twisted horrible business with an owner who has no respect.

This Ross is very nice. Things seem to be organized. I enjoy my shopping experience at this Ross…read morelocation.

So glad to see this store come to Indian Land. Clothing for…read morewomen, men, children as well as accessories such as shoes, handbags, scarves, lingerie etc. However women's clothing/ accessories is usually the biggest section in the store Here you will find housewares, pet items, gift items and so on. Name brands and great prices is why people shop here. The store is large and easy to get around.

My sister and I went into Apricot Lane to go Christmas shopping our daughters and daughter-in-law…read moreon Sunday, November 15th. When into the store, although the two employees were friendly, they had no masks on. With COVID raging I can't understand why they were not wearing masks. Needless to say we turned right around and left the store. I've been shopping there for years but not sure I will go back again.

Apricot has super cute and trendy clothes for all shapes and sizes. Their staff is so friendly and…read morehelpful, they made me feel right at home. On Wednesdays they have a wildcard discount game and I received 60% off my entire purchase! You seriously can't beat that and I will for sure be back!! This new mommy of two is so excited to wear all of my new clothes and feel great again. Go check them out you won't be disappointed.