Dr, Gonzalez, and Vet Tech, MJ are absolutely fabulous. They are kind, caring, empathetic to our…read moreconcerns; extremely knowledgeable, and take their time. Our pup of 13 years passed in March, and MJ could not do enough to help us. Recently, we rescued a sweet kitty from a storm drain, who appeared feral, and very much scared; and MJ was able to put our kitty at ease. She recommended things to do to assist with building trust, offered suggestions on foods, calming techniques, etc. Dr. Gonzales, during our kitty's exam took so much time to do a thorough exam; recommend ways to help her socialize, and toys that would stimulate her. We are new to the area, and are so thankful that we found this Vet Med Ctr; especially MJ and Dr. Gonzales. Highly recommend. Also, the ladies at the front desk are ALWAYS smiling, welcoming, and attentive to our needs. Let this vet be your first stop in looking for a doc for your precious baby(s). JoAnn Torres

We use this vet for our dogs' care and for boarding. We've always received excellent service and…read morehave been able to get an appointment whenever we need one. Recently, we boarded our pets for 10 days during an extended vacation. We got very sweet messages welcome us home with pictures of our pets. These added touches really make it so thankful to be able to get care from Dr Miller.

Buckle up here we go so I had two large American bulldogs and I r try very hard to build…read morerelationships with the vet however I got a different Vet almost every time the man that owns it is very nice. However he told me not to give my dog insulin unless she ate. She had just been diagnosed with diabetes what do I do if she doesn't eat and he said just call me and I'll talk to you. I called him three times the last time in tears as a girl Nicole tells me he's in a meeting. She'll make sure that he calls me back well I had to end up going to the emergency vet at three in the morning and putting my dog down, cause I basically killed her by not giving her insulin cause I didn't know what to do. Maybe that one's on me for not getting more educated or distressing in someone that they would answer then every time I've gone there with two large dogs I don't think I ever spent less than $$800 and sometimes more sometimes a little less that's an average than after going to them for about two years spending tons of money when I go put my 12-year-old American bulldog down I was crying so hard. I could not even see they have me get up off the floor with her before they agreed to put her down and have me pay $252 before hand when mind you I never had an issue paying my card went through every single time I couldn't believe it. It was so inappropriate then they asked me if I want to get her ashes and said it was going to be $728. How is that even possible? Heartbreaking absolutely heartbreaking. I just spent a shit ton of money the week before because I knew my dog was dying and I was trying to do anything I could to help her. I'll never go there again. Essentially I lost one dog because I was told oh she doesn't eat don't give her insulin. Just call me if you need help. I'll be here for you. Three phone calls three phone calls not one callback and then it cost me $750 to have to go to the emergency vet and put my other dog down. God what a situation they don't give a shit.

They take good care of my cat and they have such great customer service. I would never want to go…read moreanywhere else.

Awesome experience and very compassionate people for my cat. They are very thoughtful and my…read moredaughter was comforted in knowing our cat wouldn't find a home.

My girls are getting older and the older they get, the harder the grooming process on them. They…read morecome home exhausted and stressed out by all the nutty dogs at your local pet superstore. In terms of Toby's Pet Services, my hubbs found them on the well-known neighborhood app and we reached out. We were able to schedule an appointment relatively quickly. I scheduled for a Monday and they reached out Saturday because of a hole in their schedule the following morning. I agreed to the time and they showed up on-time (actually about 15 minutes early). The groomer was friendly and he took great care of my ladies. The day after the service, I received a "report" with before and after pics, which I thought was a great touch. (Think: the old school before-and-after Nutrisystem ads lol) Considering the time savings (making an appointment, getting into the car, waiting hours for them to be ready, wrangling the dogs out of the location), the cost is justified. Truth be told, it works out to be about the same price with the convenience of the technician picking up your dog from the front door. I will definitely book again!

Excellent service. Very clean and knowledgeable. I have a very nervous large dog and she is treated…read morewith respect and given time she needs

Very compassionate care when our sweet doggie was dying. They got us right in. They were comforting…read moreto us and our pet

Receptionist, always so quick to get back with you, staff extremely friendly and the vet is amazing…read more, answering questions and concerns you have

!!!CAUTION!!! THEY WONT FOLLOW UP EVEN IF YOU PAID. THEY…read moreARE NOT EDUCATED THAT TREATMENT OF SERVICE DOGS IS DIFFERENT. See below: I brought my service dog in on Tuesday due to a family members dog tearing her ear. The girls upfront were WONDERFUL! HOWEVER, the veterinarian, JOSHUA SAVAGE SHIELDS, did NOT thoroughly go over all the steps with me of what he was going to do prior to treating my service dog. I said I DID NOT want an all over general sedation. ONLY localized and he did not honor that. This is VERY IMPORTANT because if your service dog is drugged and sedated it cannot do its job once it leaves the vet for several hours (not 30 minutes as he said) and he disregarded my request. No wonder his middle name is "SAVAGE" MORE IMPORTANTLY: I called in two days later because my dog was having severe diarrhea from the antibiotics prescribed and I wanted to know what I can do to help with that since charcoal is not an option and it would pull the medicine out of her system. They said we can't help you because you're not a client here anymore DESPITE THE FACT I PAID FOR SERVICES! Be very careful if they decide that they don't like your constructive feedback for how your visit went then they will just dump you for any kind of follow up even though you paid for their service

Me and my husband really would like to take the opportunity to thank the Bay City Vet Clinic team…read moreand Dr. Shields for giving us the upmost experience for our baby Tenshi. We were in such deep emotions knowing the amount of pain she was suffering. But Dr. Shields and his phenomenal team changed things around for our Tenshi's broken elbow. They successfully fixed her up through their special goddess hands as top surgeons and she is now at peace . Even though she may have slight pain here and there, she can now easily rest and have a peaceful recovery thanks to this wonderful and amazing team. I can't express enough gratitude for what Dr. Shields and his team has done for our baby girl. Thank you thank you Bay City Vet Clinic. We will highly recommend you and spread your amazing clinic to our other Frenchie pet owners and all other pet owners as well that needs a trusting home to come to!

Love Dr. Lucy and her staff. They are so kind to our Popeye! Dr. Lucy is very patient as she…read morelistens to my concerns and answers ALL my questions. This is our second fur baby with her. She and her staff were so empathetic when our first fur baby, Louie in 2019. She's the BEST as is her staff!

What I like most about the clinic is the staff. They are very friendly and compassionate with the…read moreanimals and the veterinarian explains what is or could be wrong with the pet and explains all options of which route to take to make the pet better and explains step by step as they work. I want to know what's going on with my dogs and she makes sure I understand without having to ask. The place is also very affordable.