I came into the store (1628 Dale Mabry Hwy June 12th, 2026) with two 1857 gold coins in MS-62…read morecondition. A very nice employee greeted us and let us know it would only be a short wait, which was no issue. When the owner came over, he looked at the coins thought they were fake because of how great of a condition they were in, calculated the value, and offered $900 in total. When I questioned the offer, I was told something along the lines of "if you don't like it, you can leave" and was told to "sell them yourself." I understand a business needs to make a profit, but the offer felt extremely low compared to current market values. Comparable listings were around $2,000 each, with recent sold prices around $1,400-$1,600 each. I wasn't expecting full retail, but I was hoping for a fair offer. I had already received another offer of $1,150 elsewhere, and I felt the way the situation was handled was dismissive and disrespectful. I appreciate businesses needing room to resell items, but customer service and a reasonable explanation go a long way. Unfortunately, this experience left me feeling like my business wasn't valued.

Stopped in for the first time today. Great service. I found the staff to be friendly and super…read morehelpful. They answered all my questions and took the time to share helpful information with me. I'll be back!

Great service. Lots of nice things to buy at great prices. I plan on buying a few new watchesread more

I went here looking for a Nintendo Switch and Shea was exceptional. Included games and accessories…read moreI was told I would have had to pay for individually elsewhere. Gave me a fair price for the whole bundle and was overall very pleased with my experience. Definitely recommend this place, considering pawn shops can get a little dicey sometimes, this place had a good selection, and fair prices. Thumbs up.

We had a great experience at Kiefer, upgrading a wedding set with a new larger stone. Daniel…read morehelped us not only pick the right stone, but also the best setting. The work was done in a few days and the result was incredible--exactly what my wife wanted. Everyone at Kiefer is very friendly and helpful, and there is just a welcoming vibe in the store. It is not a stuffy old-school jewelry store, and there is no pressure to buy. Kiefer is also an authorized dealer for Rolex watches, and Daniel is very knowledgeable in this area too if looking for your first Rolex. Highly recommended -- we will be back!

My wife and I visited Kiefer Jewelers today. Oddly enough... We heard about the store while…read morerecently out of town in Cincinnati. We were told about a really nice jewelry shop in Lutz, Florida -- we're from New Port Richey so it's a bit surprising we hadn't already heard of the place. When we entered the store, we were greeted by Brianna. She gave us a tour of the shop and showed my wife many different pieces of jewelry ranging from earrings, necklaces, bracelets, and rings. The store has a great selection. I was able to convince my wife to at least get the earrings today. Maybe the necklace and/or the ring will be an upcoming Christmas present. I looked at some watches and maybe I'll get a watch in the future too. A very nice store, a very nice selection of jewelry and even some watches, and Brianna was a treat. She was very friendly and definitely made my wife feel comfortable (sometimes my wife gets shy in these settings). I strongly recommend Kiefer Jewelers.

Amazing and quick service. I got my platinum ring size down and got it back quickly. Definitely…read moreworth the money. Thanks again!

I've had a lot of good experiences at Franklin Jewelers. I had stones made into a gorgeous necklace…read morethat they designed for me that I love.

Nice people. Fast service. Good warranty provided. I would visit again as I was very satisfied.read more

I received a Father's Day gift of a slice of tourmaline crystal, mined in Maine. I had a…read moretourmaline stick which i had worn as a pendant for some 30 years; this was broken and I could not find the broken piece. So I needed a gold setting made for this new crystal slice, and I wanted to incorporate the remaining portion of the broken stick, to be worn as a pendants. I had visited about four or five jewelers in the area. Non satisfied the creativity I was looking for. Nor did they offer a pricing/service that I felt was reasonable. I broadened my search beyond Pinellas County, and saw a link for Trinity Custom Jewelers. I was initially impressed with their video on the website. Then visiting the store I truly felt a level of care and passion for their work that made me decide to commit to Trinity. I've received so many compliments on the piece! Thank you Michael and Maryana

Great guys to work with, fair pricing and nice quality coins and jewerly!read more

Great service, value. fast shipping, great prices, Brian and Tim do fantastic job, no bs, no games,…read moregreat guys to do biz with

Such a weird experience. Walking in, the 2 people working were very rude, one worded & gave off…read moresuch an entitled vibe. Had we not initially called & asked about the coins we wanted that they have, we would've walked out right then & there but this business was the closest to us. He came over (didn't show us the coins) with a calculator with the total price & stood there with his hands in his pockets staring. Brushing ALL of this off, we were still going to purchase, pulled out my Wells Fargo card & very rudely said we don't take anything but cash. My husband, who was annoyed over the whole experience says POLITELY, it's 2025, who doesn't take card. This old slinky alien from men in black looking man proceeded to say "people who wanna buy gold" LOL. My 2 engagement rings that I was wearing, cost 5x than what he was selling us. Maybe, just maybe, if you stop acting like an entitled pos, you wouldn't age so fast, attract better customers & wouldn't be working out of a HOUSE converted to a "business". This is without mentioning miss piggy with glasses he calls his secretary lmao. Go spend your money elsewhere, I promise you won't regret it. You'll have a better experience & vibe along with people who respect your business with them.

We have shopped at Helzbergs for years. I can honestly say it has become our preferred jewelry…read moreplace. My husband upgraded my wedding ring 5 years ago. I love my ring. But it's gotten too big. I've had it resized once. But the looseness has gotten pretty bad. I took it in to the location at the outlet to discuss having it soldered together. Hopping for a better fit. Linda helped me that day. She was really sweet and helpful. Today I picked it up. And guess who helped us? Linda. She provided my husband and I with some good info about our warranty plan. Things we did not know. We greatly appreciate her. And my ring looks amazing. Can't wait to go back. I have my eye on a few things.

This location is at the outlet. It was my first time here since my home store is at the citrus park…read moremall. Argelis helped me and he was very nice, informative and personable. I was taking my ring to get resized. He answered all my questions and even provided me the time to look at my ring and inspect it and discuss some things that I never knew before. It was a great opportunity for me as a customer, to feel welcomed and also to be educated on things I would have never known about my diamond ring. I would definitely come back to this store instead of my home store because of the customer service and attention that I received here. And also because it's much closer.