I am not a typical reviewer and I am pretty low maintenance when it comes to boarding.. it is…read moreimportant to me that my 2 closely bonded German Shepherds are kept together, have their favorite toys, and have food and water... that's really all I care about. The Paws n Claws Erie location recommended I make the further drive to the Girard location because it's better suited for larger dogs, with more space so they can be boarded together. I just recently boarded my dogs at the Girard location for the second time. They were boarded for 7 days and when my husband picked them up, no issues were mentioned.. this was expected since we didn't have any issues a few months ago when they were boarded here and have never had any issues with their behavior at any other boarding facilities. They are very socialized dogs. I later noticed that our bill was $100 higher than expected.. $600 instead of $500.. After calling, I was told by the owner that the dogs had been separated for unknown reasons so I was charged for 2 separate kennels. This was a shock to me since it was not communicated whatsoever.. I had further questions as to why they were separated and I did not feel heard or understood by the owner. My concerns were dismissed and I was told to call back and talk to the business manager when she was back the next morning since she may be able to tell me why.. Later that night I received a generic email notification that the extra charge was refunded. The manager called the next day and explained that my dogs were barking at other dogs passing by and roughhousing with each other, which led to the separation & relocation for safety reasons on the day they arrived. I understand the need for safety, however, rough housing and barking at other dogs is very typical behavior for german shepherds.. it is to be expected when first arriving in a new environment full of dogs. I was told that it is in the boarding contract that they have the right to separate the dogs. The last time I boarded them I was told they were very well behaved so this was all quite surprising to me. My dogs are best friends and the last thing I would want to do is have them be boarded in separate kennels for a week.. especially at an additional charge. All of these factors combined, I don't recommend this boarding facility for those with large energetic dogs. The communication issue was disappointing. I do appreciate that they refunded me the $100 charge due to the miscommunication, however being met with empathy by the owner would've made a huge difference to me. Leaving our dogs behind is hard enough for us, worrying about them barking at other dogs from their kennel or rough housing with each other is the last thing I want to be concerned about when boarding so I will not be returning.

Our shih tzu spent nine days here after reading plenty of positive reviews and hearing good things…read morefrom friends. When I arrived to pick him up the owner told me he had been pooping a lot during his stay. I just assumed it was a nervous tummy and no big deal. When they brought him out he looked a little wet and I assumed he had been out playing in water because it was 90 degrees. I scooped him up and went out to allow the next guest in (only one dog is permitted in the office at a time, which I actually like.) Once I got outside in the sun I realized he had dried poop caked all over him. It was around his eyes and ears and caked on his butt so thick that it needed to be cut out with scissors when I got him home. He's a fluffy guy, and I understand he's more likely to get messy. But this was SEVERAL DAYS of poop. Had anyone spent any time with him at all during the week, someone would have noticed. The forms I signed clearly stated that any animal that gets dirty will be bathed, kennels are cleaned regularly, and no pets go home dirty. This is obviously separate from the optional grooming services they offer. His eyes were horribly crusted with boogers, his paws crusted with poop, his nose is scraped, and he has a fever. I called and spoke with Patty the owner on my way home who said they didn't wash him because I opted out of grooming. That is absurd and neglectful. It was after I got him home and bathed that I realized he can barely walk from total lack of exercise (which confirms that he was not given any attention.) He is currently lying next to me trembling and whimpering. It is heartbreaking that a place would allow this to happen to a sweet little animal that they were trusted to care for. Horrible.

They have been amazing with my dogs . The staff and all the vets are wonderful. I haven't been…read moregoing there long but I do recommend them .

The staff is great. I am appalled that I was charged $77 for a visit where the doctor never even…read moretouched the dog. She read her urine sample. $42.40 to get her nails done. I have never paid over $20. I received a $250 bill for a urine test, meds, and nails. I literally feel like I was robbed. I hope my dr goes somewhere else.

Highly unprofessional over the phone. I reached out to Jillian's for a consultation to see how much…read moremy residence would cost to clean, late responses and then insisted my account was fake because I asked for a cleaning checklist of what services she provided for $40/hr. Would not recommend based off the initial correspondence.

Jillian is a meticulous housekeeper. Very flexible with scheduling. Highly recommend her!read more

The name doesn't lie-- she really is a wizard!! Our Pom left looking wonderful, with a cut exactly…read morelike we asked. We've had trouble in the past getting him done, but not here. Perfect!

Michelle has always been very kind to our little Rocky and you can see how much she loves all her…read moreclients. She does a great job and Rocky always leaves refreshed and looking like a million bucks. Speaking of, her prices are competitive and her location is central and convenient. Five stars!!!

I cannot say enough good things about this wonderful veterinary office. I took my Shih Tzu dog…read morethere because he had a small cyst on his head. I had previously taken him to another vet who told me the only way to remove it was to put the dog under general anesthesia and do surgery at a cost of $400. The veterinarian here, Dr. Ventrello, was able to drain the cyst with a needle, along with plucking his ears and trimming his nails for a total cost of $56. I was very impressed as well with the way the doctor and the technician (whose name I cannot remember unfortunately) handled my dog from beginning to end. He is not the easiest pup to handle and is very wary of new people. Both of them were very loving and professional and as a result my dog was not subjected to any additional stress. While it is not guaranteed that the cyst will not come back because it was not completely removed by surgery I am very happy with the service I received and so far he is doing great! Also, the place was spotless!

We are very happy with the grooming Paws 'n Claws provides for our reactive, 75lb. dog. Our dog…read moreisn't great with other dogs (loves people, though) and everyone at Paws 'n Claws takes great and thoughtful care with her.

PLEASEEE READ LOWEST REVIEWS FIRST! Save your fur baby and yourself the pain AND DO NOT GO HERE if…read moreyou care about your pet! If I could give NEGATIVE stars I would! This place is worse than bad from the pet service to the customer service! My heart is literally broken that I didn't read the reviews because the SAME GROOMER who messed all these dogs up in these reviews and went against the owner's wishes, did the same to mine as well. I have been in tears since I left Paws & Claws on Wednesday. I have a GIRL shih tzu that I was VERY, VERY SPECIFIC when I went in to NOT CUT HER HAIR. I even asked the front desk man to get the groomer so I could explain to her personally, and pointed out to both of them that she has black tips that if they're cut will never grow back because the roots are tan.) I explained specifically to the groomer DO NOT TOUCH A STRAND of her hair with a tan root, and that I just wanted her hair TIED* BACK* WITH A BOW, NOOOO CUTTING. When I came to get my dog, no bow, and HER WHOLE FACE AND HEAD IS CUT!!! She looks like a boy. Her forehead had beautiful long hair with black tips- GONE FOREVER, against everything I said. The name of the groomer who ruined my dog is Korrine but spelled differently like Carryn or something. KEEP YOUR DOG FAR FROM HER! She literally looked me in my eyes, nodded her head, and agreed the whole time I was talking and explaining to NOT CUT MY PUPPY'S HAIR to then take my Princess back and VIOLATE HER AND I !!!! FOREVER! My dogs black tips are gone forever, and I pretty much paid $100 to cry myself to sleep. When I called the manager in tears, and explained that if someone came up behind me and cut my hair with some scissors they'd be in JAIL, the manager actually said "well you'd be in jail too, because you'd probably fruitpunch on them." GLAD you comprehend! So, if someone were come in and fruitpunch on Corryn or cut her hair against her will like she did my dog, there's some understanding there. My heart is literally broken, and it can NEVER be undone. It can't be fixed. They just took my money for the worst day of my dogs life, affecting her forever, because they genuinely do NOT CARE what the OWNER wants. They wouldn't even have the girl APOLOGIZE. They just do whatever they feel like doing with no remorse for anything your poor pup endures.. She had ONE instruction. Just one. And it wasn't followed. My poor Remi I'm still crying. I paid a lot of money for my dog and they ruined her beautiful coat I paid so much money for. If you google "shih tzu" and see the picture that comes up, the dogs head isn't all shaved, it's beautifully pulled back LIKE I SPECIFIEDDD AND PAIDDDDD FOR, I don't even know what would make her deliberately go against my orders and cut my dogs hair ! I'm baffled. This is like taking your daughter who is a hair model to a high rated salon to get her hair washed, explaining how much you treasure her long beautiful hair..then they cut it off and shave her eyebrows. I'm livid. A civil suit is being filed this morning. I've contacted them twice since, and not even an apology. No sympathy. No compassion. understanding. Very harsh, sick minded environment to think this is ok. :(

Girls do a great job. We don't even try to bath our two pups unless it's in the creek…read more Professional and friendly. Highly recommend.

Village Groomers is a good place for your dog's haircut. Cindy does a great job with all kinds of…read moredogs, big and small. When she is finished, your dog looks groomed, not just the hair hacked away. They also board dogs, which we have not tried. Try this place.

I LOVE MUD PUPPIES!! At any chance I have I will 100% be recommending to friends and family! I went…read morethere today to groom my German Shepherd, and I walked in and was welcomed with warm smiles! They walked me through the whole process and made sure I knew where everything was since I was coming there for my first time. I will say my FAVORITE part about this place is they have a place to hook your dog's leash to as you fill out some information! They also were extremely kind and were patient while my German Shepherd threw a hissy fit while doing his nails. That was another favorite part too, due to the fact that my dog hates getting his nails done and can be quite fidgety and pretty vocal and not everyone is so kind about it. Speaking of vocal, they were extremely kind about him being a little vocal at times when he wanted to speak his mind during his bath! We had a verity of shampoos and leave in conditioners as well! For my big 75-80 lbs German Shepherd, bathing, drying, brushing, ear cleaning wipes, and dental wipes, it was only $21!! Overall, a beautiful setup and place! Will definitely be back again!!

This business will order anything you need, call you when it comes in, all while training, washing,…read moregrooming and caring for your dog. If you haven't been here yet, go and check it out. Every city needs a business like this. You can get your dog licensed, trained, washed and properly fed here. Wide variety of food with all kinds of ingredients for animals who are sensitive to grains and other filler poison. I'm on the Buy-12-get-one-free plan. My dog's only 20 pounds so it may take awhile!