I am not a typical reviewer and I am pretty low maintenance when it comes to boarding.. it is important to me that my 2 closely bonded German Shepherds are kept together, have their favorite toys, and have food and water... that's really all I care about. The Paws n Claws Erie location recommended I make the further drive to the Girard location because it's better suited for larger dogs, with more space so they can be boarded together. I just recently boarded my dogs at the Girard location for the second time. They were boarded for 7 days and when my husband picked them up, no issues were mentioned.. this was expected since we didn't have any issues a few months ago when they were boarded here and have never had any issues with their behavior at any other boarding facilities. They are very socialized dogs. I later noticed that our bill was $100 higher than expected.. $600 instead of $500.. After calling, I was told by the owner that the dogs had been separated for unknown reasons so I was charged for 2 separate kennels. This was a shock to me since it was not communicated whatsoever.. I had further questions as to why they were separated and I did not feel heard or understood by the owner. My concerns were dismissed and I was told to call back and talk to the business manager when she was back the next morning since she may be able to tell me why.. Later that night I received a generic email notification that the extra charge was refunded. The manager called the next day and explained that my dogs were barking at other dogs passing by and roughhousing with each other, which led to the separation & relocation for safety reasons on the day they arrived. I understand the need for safety, however, rough housing and barking at other dogs is very typical behavior for german shepherds.. it is to be expected when first arriving in a new environment full of dogs. I was told that it is in the boarding contract that they have the right to separate the dogs. The last time I boarded them I was told they were very well behaved so this was all quite surprising to me. My dogs are best friends and the last thing I would want to do is have them be boarded in separate kennels for a week.. especially at an additional charge. All of these factors combined, I don't recommend this boarding facility for those with large energetic dogs. The communication issue was disappointing. I do appreciate that they refunded me the $100 charge due to the miscommunication, however being met with empathy by the owner would've made a huge difference to me. Leaving our dogs behind is hard enough for us, worrying about them barking at other dogs from their kennel or rough housing with each other is the last thing I want to be concerned about when boarding so I will not be returning. read more

Paws N' Claws Pet Resort - Pet Sitting Near Me - Girard, Pennsylvania

Our shih tzu spent nine days here after reading plenty of positive reviews and hearing good things from friends. When I arrived to pick him up the owner told me he had been pooping a lot during his stay. I just assumed it was a nervous tummy and no big deal. When they brought him out he looked a little wet and I assumed he had been out playing in water because it was 90 degrees. I scooped him up and went out to allow the next guest in (only one dog is permitted in the office at a time, which I actually like.) Once I got outside in the sun I realized he had dried poop caked all over him. It was around his eyes and ears and caked on his butt so thick that it needed to be cut out with scissors when I got him home. He's a fluffy guy, and I understand he's more likely to get messy. But this was SEVERAL DAYS of poop. Had anyone spent any time with him at all during the week, someone would have noticed. The forms I signed clearly stated that any animal that gets dirty will be bathed, kennels are cleaned regularly, and no pets go home dirty. This is obviously separate from the optional grooming services they offer. His eyes were horribly crusted with boogers, his paws crusted with poop, his nose is scraped, and he has a fever. I called and spoke with Patty the owner on my way home who said they didn't wash him because I opted out of grooming. That is absurd and neglectful. It was after I got him home and bathed that I realized he can barely walk from total lack of exercise (which confirms that he was not given any attention.) He is currently lying next to me trembling and whimpering. It is heartbreaking that a place would allow this to happen to a sweet little animal that they were trusted to care for. Horrible. read more

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It's only fitting that my first review of 2020 goes to Paws 'n Claws Girard, as they were also the first business I interacted with in 2020. I moved to Erie about 5 months ago and needed a place to board my fur baby, Hermes, a Netherland Dwarf, while I visited my family in CA for 3 weeks. I was so fortunate to find Paws and Claws. Their Erie location doesn't board bunnies so I went with their Girard location. Let me tell you, it was a real trip dropping off Hermes for boarding. It was my first time driving in a snow storm and my car was stuck on the road before their driveway bc this CA girl has an Accord with no snow tires (I know, what was I thinking driving that type of car in a snow storm, but I had a flight to catch that same day and I had to drop Hermes off). Long story short, Patti and her husband were so understanding and willing to work with me to make sure Hermes made it safe and sound inside their boarding place. I had printed out all the necessary paperwork beforehand and even though it says to pay on the day of, I wasn't able to get inside their place to pay. Patti said not to worry about it and to call her when I'm safely back at my place to talk over the details. Shout out to their sweet neighbors (Hi if you see this!!) for helping me get back to Erie to help me make my flight that day (which at that time was in the next 2 hours... I know. I clearly underestimated the weather.) Despite the terrible weather, I was so lucky that day. Boarding price was affordable for Hermes - $8 a day and $5 per cleaning. I provided the cage, bedding, food and hay. I think without the food and hay is $12 per day, since Paws and Claws would have to order that themselves. Hermes was in great condition and it was clear he was very well taken care of. He seemed a little rounder when I picked him up, so I guess we both gained weight during the 3 week vacation haha. Patti was also so nice to offer her cell phone number to text her, since I was out of the country for about 2 weeks. On Paws and Claws' website, they specify which animals they can board at their 2 sites. The website is very informative and I didn't have to call in to ask many questions because it was pretty self-explanatory. I would recommend this place to anyone looking for boarding for their fur baby (or water baby, Idk.. lol bc I saw a fish tank there). Thank you Paws and Claws! *NTS: 1st review as Gold Elite!* read more

Something is going on there. After years of being happy there we were told our dog could not return because we complained about his grooming . I would say we reacted to his grooming not complained as it was not expected the way they did it . But he was adorable and we gave them a big tip! Something is off. Someone needs help or therapy or a mediator to figure out a staff thing going on. After reading what happened to the shin tzu in a very recent review I am concerned. It's a good place with people who usually care about the dogs. I am so sorry that something is wrong and I hope they can solve it . I did worry a few times when he would come home and have several days of poop at once that he wasn't getting the promised extra play but I don't know if they was him or them. Something is off. I will give them two because until they called and "canceled" me I would have given them a 4z. There was a tall red head girl I liked who my dog (who is a grumpy guy) loved who doesn't seem to be there any more. I wish I could find her to do house sitting. It sure is weird to be "fired" by a business . I hope they get the intervention they need if they are in a crisis . read more

I board my dog here every time I travel and am never disappointed in the care given. While she is normally is nervous around unfamiliar people, my dog has no problem with the staff at Paws 'n Claws which is such a relief knowing she is comfortable. This business has great prices, great service, and I would definitely recommend them to anyone looking to board or groom their pet(s). read more

Did a horrible job. Shaved my whole dogs face off. Very disappointed. Showed them a picture and they did not follow what I asked for at all. Still had nots on her ears. Would never go back. read more

I have been using Paws and Claws for grooming of my two fur babies since they opened. My old boy who is coming up on 16 has declined in health through the years making him very difficult to groom. Erin has done a fabulous job with both of my dogs but particularly my Rocky who is difficult on a good day. She is kind patient and comforting with the dogs and they come home looking fabulous. Since my Rocky has gotten older I've tried grooming him a few times on my own with fairly disastrous results . I have developed a whole new respect for groomers and the difficult job that they have. I have had dogs groomed for 20 some years and Erin is by far the most patient loving groomer I have ever had the pleasure to work with. read more

Got my dog back dehydrated and needing fluids from the vet. Distress and diarrhea for 3 days, couldn't pass a solid stool. And he was covered in diarrhea when he was picked up. Staff didn't say boo about anything like they were blind of him covered in poop like nothing was wrong. Great service thanks guy. read more

For us our 2- 8 month old pups had a great time! They would be "daytrippers" to Erie to play with furfriends and then back out to sleep in girard. For us this is a great place to board. We thought the prices were great! read more

Paws 'n Claws has been our pets' home away from home ever since we moved here in 2006. We have multiple dogs and cats and I couldn't imagine taking them anywhere else. Patti has a deep love for all animals and it shows in her and Rob's business. Recently we had an emergency situation while out of town, (nothing to do with the care or situation at the kennel). Rob and Patti made sure my pet received the care he needed and were vigilant in his care and treatment until I returned home. They hire quality employees and provide the highest level of care. When my dogs go there, their comfort level is so high they walk in like they own the place. It truly is their home away from home and under Patti and Rob's care I know I can relax when away as my fur babies are in the best of hands. This is the place for your grooming and kenneling needs. Thank you for all you do!! read more

My Dog does not get along well with other people or dogs. With that being said, the staff is wonderful with him and he has accepted them fully and is happy when he's there. They are also able to clip his nails with ease which is amazing to me. He loves playing fetch outside in the yard and is very well taken care of. read more

We board my parents Shelties here when they travel up from WV to go on family vacations, trips, etc. with us. We feel very comfortable leaving them here and know that they are well taken care of. The staff at Paws & Claws are simply wonderful and very attentive. It gives both my parents and I peace of mind knowing that the dogs are in such good hands. I highly recommend them! Five stars! read more

Great place. The staff was awesome and very thoughtful and knowledgeable. They were very upfront and honest about their facility and any concerns regarding our dog. My Milo came back to me after 4 days of being here groomed and very well taken care of. The facility itself is very clean and well taken care of. Excellent place! read more

Our kitty "Cleo" enjoys her spa vacation at Paws N' Claws while we are away. She has been to the Girard location many times and is always welcomed and made to feel at home. As an owner of a feline, it is not always easy to find a place or someone you feel comfortable leaving your little member of the family with. This is the place! Give them a try. Lovely location & staff. read more

Nothing against paws and claws, they are great. But Sarah that works there, never answers to me when I need to get my dog groomed. I would say terrible service. Wont answer calls, or anything. Very irritating and never going to her. read more

Our 3 dogs needed a nice, loving, caring place to go while we were at Florida. I was very worried about boarding them because our one didn't do good last time at another place we used because they wouldn't let them be together. So our little one and our big dog got to be together and he did so much better. They were so happy to see us when we picked them up and their behavior is still the same when they got home. Anytime we need our dogs to stay somewhere we will definitely be bringing them back. They also offer grooming service so I got their teeth brushed at an affordable rate too. Thank you Paws & Claws read more

I have taken my dog Rambo to Paws n Claws many times over the past 5 or so years for boarding/grooming. I can travel with peace of mind knowing my pup is in loving and caring hands. I've sat and talked with Patty a number of times when dropping off/picking up and know her to be conscientious, professional and compassionate and that she really cares about the animals she's caring for. I can tell she has really taken the time to get to know Rambo and his needs, mentally/emotionally as well as physically. That's important to me. Sometimes I'm gone for quite a while and I want to know he's really being cared for on every level. I can tell Patty really loves and knows animals. I've also always been happy with the grooming. I've also been to Paws n Claws Erie location, but Rambo prefers the low-key atmosphere of the Girard location. And I can tell he's comfortable there too. When I take him, he's always happy to see the girls and doesn't get nervous or anxious. The Erie location is a bit too high energy for Rambo (he's a bit of a Nervous Nelly around all the rambunctious playing dogs). However, their grooming is great there too. At both locations, I have always been treated with courtesy. I'm so glad I have Paw n Claws, knowing Rambo will be in good hands while I'm traveling. read more