I find it very sad and disturbing that Paws N Claws Bed & Biscuit has changed ownership. I have boarded my bullmastiff there for 6 years and have always been very happy with the experience until a few weeks ago. This was my first experience at Paws N Claws since the new owner took over - this change apparently occurred in March 2016, but current customers were never notified. So, I boarded Samson there for a week in mid-June. When I arrived to pick him up, I noticed an area on his side (where he cannot reach to scratch) that was about 2 inches wide and 3 inches long. It was totally void of hair and had a scabbed over wound down the middle. I questioned the owner (Tim Shaddix) about it and the two workers who brought Samson out (they were maybe 12-14 years old and looked like the owners children). The response I got at first was blank stares, then a mumbled reply from the 'daughter' that she had no idea and didn't even notice it. Not sure how you could miss a place that size on a short haired 170 lb dog!
Then when we got home Samson had massive diarrhea. So a trip to the vet was made and I found that he had lost 10 lbs during the week he was boarded. Wow, really?! It is not unheard of for him to lose a couple of pounds when I leave him but 10 lbs is way too much for 6 nights. The vet put him on medication for the diarrhea and if finally cleared up in about 5 days.
I have since spoken with another dog owner who also has been boarding at Paws N Claws for years and she, about 2 weeks before my experience, had boarded her bullmastiff and has a worse nightmare tale that mine. Her puppy came home with open weeping sores on his belly and genitals. She called Paws N Claws twice and also messaged from their facebook site and never did receive any response from anyone.
I have also registered a complaint with the BBB. When this is done, the BBB relays your complaint to the owner and gives them an opportunity to respond to your complaint. I did this 2 weeks ago and have received nothing from the owner or anyone associated with Paws N Claws.
I will never use Paws N Claws to board any animal and I highly encourage others not to use their services if you truly care about your animal(s). I believe they really don't have any idea how to care for animals appropriately or effectively. Maybe they will eventually gain the know-how, but I will not have my pets be there test subjects! read more