I went to use their ATM last week and what I like about this location is that is located right in…read morethe middle of Hope street's business district. How many times you've been to a store and they offer a cash discount??!! ...you only have credit cards, but the discount is tempting. Then you see an ATM not far away and you decide to get the cash and get the discount. The ATMs are well lit and they give you an option of how you want the cash to be disbursed...that is a really nice feature.

DO NOT ENTER IF YOU HAVE TIME CONSTRAINTS. I'm giving 2 stars because the people are really nice,…read morebut the functioning of the place is terrible. It took me three attempts to try to open an account for my kid and deposit her checks, and I was late back to work two of those times. There is only one teller, which is woefully inadequate for the location on busy Hope Street. Every time I go in there is a line. When I was able to open the account, the banker (despite my saying specifically that I needed to get back to work) then dumped me on the teller line to deposit the opening funds. They are not open on Saturdays, and it is completely impossible to get through there on a lunch break. As I really don't want to take time off just to do banking, I am in the market for a new bank.

Not familiar with the people at the 6 desks that are for the managers but maybe they would look up…read moreand when the lines stall come over and assist. Tellers have always been know to make deposits and withdraws. Not usually assisting clients with opening and closing accounts. Come on TD.

I like going to this bank & everyone is friendly- the only problem is every time I have an issue…read morewhen I'm not at the bank itself & try to call- no one answers the phone. Ever. I have called maybe 5 separate times in the past month & no one answers the phone. I call during open operating business hours & still I have never had anyone answer any one of my calls. I don't know if the phone isn't working or they just don't feel like answering phones but I'm sure it's apart of the job... if the phones worked properly & workers actually answered them this location would have 5 stars! :)

This credit union is totally discriminatory. Do not bank here unless you make $100,000 a year but…read moreonce you retire, they will throw you under the bus. I'm disabled been paying a mortgage for 21 years went in there looking for $20,000 and they would not give it to me because of my disability income. Trust me they're a better banks out there.

Stopped in at the NCU in Glocester/Chepachet at the recommendation of my attorney. Needed to make…read morechanges to our accounts for estate planning purposes. The Branch Manager, Katie Driscoll, sat with us and went through all the necessary requirements. She was familiar with my attorney as a customer, when she worked at the NCU branch in Lincoln. Katie was awesome, a consummate professional and made what could have been a stressful process actually quite enjoyable. She's a keeper, NCU!!!

There are a few Chase branch locations in Providence, Rhode Island. I usually go to the Downtown…read moreProvidence and Thayer Street locations. This location is right on busy Thayer Street. The hours are Monday-Friday 9:00 AM - 5:00 PM; Sat 9:00 AM - 2:00 PM; and closed on Sunday. Like most businesses, Chase branches will be closed on federal holidays. I've frequented this Chase Bank branch location to use their ATMs or to speak to the teller many times since moving to Providence. There is usually always a security guard by the entrance. Recently, I came here because I needed foreign currency for a future international trip. I went to the teller and informed her of the amount I needed in JPY. The teller informed me of the current exchange rate and how much I would be charged. The bank exchange rate was close to the public exchange rate plus some fees. The teller informed me that the money will arrive in 1-2 days and they will give me a call. On the transaction summary receipt, it shows the foreign amount, exchange rate, US amount, and that foreign exchange rates include spreads paid to chase and our vendors and may vary from rates quoted publicly. The next day, I got a call that the money arrived and to bring ID to pick it up. It was a very simple and quick process.

Nice and convenient Chase Bank on Thayer St, probably a top choice for college kids to do their…read morebanking. I went to use their ATM, where you have to swipe your card before being allowed to step into the bank. Good security measure. There were two ATMs with large screens and nice climate controlled area. This bank is located near the intersection with Waterman St.

I worked at old stone bank and had a great time but then as a teller was robbed and then quit. The…read morestress of being picked out of the line as the teller to see then robbed lost all my protection I believed I had. They didn't care of my feelings or my well being. I still walk with that issue not being closed. Back then prior to that I felt this was the best bank.

The granite bank with its distinct gold leaf spired dome was designed by C.J. and R.J. Hall in…read more1854. In 1819, this was the Providence Institution for Savings. The bank collapsed in the 1980s when the federal government convinced it to take over two failed savings & loans, but reneged on its promise that it would not hurt the bank to do so. In 1992, Old Stone filed a lawsuit against the government alleging breach of contract. In 1993, the bank was seized by the Office of Thrift Supervision Providence-based Citizens Bank, a subsidiary of Citizens Financial Group who acquired all of the deposits & some offices This architecture was prevalent from the mid-19th century communicating stability, strength & permanence. A fellow Yelper told me that this is now a private home; a pretty awesome home!

Hi Mr Van Saun, CEO Citizens Bank…read more I can't get any help with the Citizens group about opening my business account online. I have had a pending "in review" application since last week and have heard nothing. I called yesterday as this is now urgent for me and yet, still nobody at Citizens seems to care. My phone calls end in "I'll send an email" "you'll hear back tomorrow" or even, "that is not a customer facing department" . How pathetic!!! I go to LinkedIn and see hundreds of Vice Presidents for Citizens bank and yet, they all must be in the same room just emailing each other about meetings to schedule and meetings to attend, while the customers take their money elsewhere. I can no longer go to a local branch because you've converted the convenient locations with off hours to virtual booths. Again, not technology tested nor tried, just simply rolled out to be cleaned up as you go along. Same to be said about opening business accounts online. If the technology doesn't work and is not 100% functional, put it back into beta and production. Currently, it's a complete failure. My pending application # is ae46067cca. I'm sorry to see the decline in service level and availability to consumers that Citizens bank has reached. Seems as though the customer service aspect has hit rock bottom and is now showing signs of starting to dig...... I hope your 12 years of leadership may be able to get someone to care about my troubles and reach out to me. Nobody yet has been successful in doing so. Drey

Worst bank around. Terrible experience with unprofessional people. Complete runaround to get a home…read moreequity loan after owning a home for 26 years. The least intelligent people on the planet.

I've frequented this Chase Bank branch location on Westminster Street in Downtown Providence to use…read moretheir ATMs or to speak to the teller many times since moving to Providence. Recently, I came here because I needed a document notarized. I called ahead just in case the notary only goes into the office on certain days and certain times. Thankfully, Adam is always there and I didn't need to make an appointment. I went to Chase later on the same day and got my document notarized. He was a pleasure to speak to and the process was very smooth.

i just love chase they have best customer service they treat you like your matter nit like anther…read morenumber

Citizens bank raised my escrow amount on my mortgage. Then took the small amount due over previous…read moreamount out of my next payment and left the majority of that payment in an inert account and my entire payment as not paid. They then reported to the credit bureaus my entire loan as a $113K missed payment. So my credit dropped 110 points while they had over $800 of my money sitting in an account doing nothing. They refused to even talk about removing the "missed payment" from my credit report. I will be refinancing with another company and will never use this one again. I suggest no one use this compony or any other that treats it's customers like this.

Extremely nice staff at this branch. Knowledgeable, fast, and friendly. Always enough parking…read moreavailable too, which is super convenient for a busy street.

I have been banking at Bank Rhode Island since the 20th century when they were called Peoples Bank…read moreand were located on Medway Street off of Wayland Square! I have always found people working at this bank to be friendly and accommodating. Thus, even though I now live in Brooklyn, I continue to have an account at Bank RI!

Bank RI engages in shady practices, connections to less than reputable sub lenders and is not up…read morefront when applying for a loan. My credit is exemplary and decided to find another lender when I became aware of just how dishonest this bank and their mortgage division is. Do not use them for a fixed rate loan - they only work with one sub lender who has an abysmal track record, yet when I talked to them they denied ever knowing anything about their reputation - shady. Their call center is directed to stall you and pretends to not know who to speak to up the chain of command. Bank RI. Most every bank in Rhode Island has better rates and you will not be ripped off

Do not apply for anything Santander Credit Cards. I have one and it's set up on automatic payments…read moreand they charged me late fees and won't reverse them on the phone and want you to submit a ticket. Complete Joke

Recently I was in Federal Hill and needed to get some cash, the Bank of America ATM was about 2-3…read moreblocks away but the Santander ATM was just across from where I was (DePasquale square). The location is convenient to the busiest section of Federal Hill. I walked over, got my cash and continued with my walk around the Hill.