Horrible customer service. She threaten to call the cops on me!! The day I payed for the tables and…read morechairs the young lady at the desk told me I could pick them up after 5 on Friday. My party was on Saturday, after I showed up at 5:15 Mercedes said she tells customers to come after 6:30pm, she had me wait because she said she needed to close the store so she can give me the tables. I took them, I called around 5 pm on Sunday (thinking it would be the same deal to drop the off) they didn't answer. It was closed. (On a side note, the day I was there, she was talking a lot of mess about her employee to another costumer in front of all the other costumers. She said some very private personal stuff about his mother's death and how he was good for nothing and he didn't help her at all. I want to run into him to tell him to quit that place!) I called on Monday and told her that wasn't given a time to drop them off so I assumed it would be the same as Friday. I worked until 8:30 pm so I would drop them off Tuesday. Tuesday morning I had a whole bunch of missed calls and a voicemail saying she was going to make a police report and report them as stolen. I called her back and told her I would drop them off on my way to work. She said "come now because I'm asthmatic and won't take them back if it starts to rain" when I dropped them I was setting them on the side walk. She said to bring them in the store because loading and unloading was not part of the service. She started to tell me that I am lucky she is not changing me for the extra days and was going to make sure they don't rent to me again. She said no rental business takes the chairs back past 5 and they always put a note on the rental agreement to bring them back before 3. I showed her the paper and there was no note nor was it ever communicated to me. At the end of the night she was taking pictures of me and my car. Then she called the next day to say chairs were missing, I told her I dropped them all off, she hung up and that was that.

I have driven past this store so many times and was looking for a trump piñata in which when I…read morecalled they had I walked in a saw just what I was looking for. The staff was friendly and extremely helpful. I recommend stopping in

There's so many options on Mexican candies here and they're reasonably priced. I was looking for…read moredia de los muertos stuff for my ofrenda, so it was nice to see they had sugar skulls at the front - like actual skulls made of sugar lol. The gentleman at the register was super helpful & we had a small conversation about Cempasuchuls and where to find some. The whole store made me feel like I was back in LA getting some candies. Love the ambiance! Also if you're looking for Halloween candy, come here and support your local dulceria!

Great customer service, great candy selection, friendly staff and overall great place for party…read morestuff.

Again another excellent service, prompt communication and great price! Lots of inventory to choose…read morefrom too, highly recommended to everyone who has party rental needs.

Rented tables, chairs, linens, china (dinner and dessert plates, cups, saucers, etc.) for…read moreThanksgiving and everything went smoothly. Delivery and pickup was quick and easy. Susan the owner was awesome at helping me figure out what I needed and the invoicing process via email was easy - and she was patient with the changes I had. I would definitely rent again for another occasion!

I was very unhappy with this company. I prepaid for 2 garlands for my daughter's 13th birthday…read moreparty. My issues start when this company asked for additional money a day before stating that it would be extra for them to hang the balloons. I've NEVER had someone charge me extra to install my balloon garlands. That's typically part of the service. Next, the balloons arrive, I'm very excited and realize that the garlands look short. I measured them with a tape measure and they measured 6ft, when I specifically asked them to be 8ft. I also requested silver stars to be incorporated in the garland. The stars were there but not attached and ended flying all over my yard halfway through the party. The garlands basically fell apart halfway through the party. Very bad construction. DO NOT USE THEM!!! Update- Their response was "fixing the issue regarding windy weather"!!! The weather has nothing to do with it. The garlands I paid for were VERY poorly made. That was the problem!!!

Balloons were not a wow factor at all. I could of done them better myself. I also had trouble about…read morethe payment that I already paid for , they did not have any receipt on. I was so supposed to be less stressed out of having to do a balloon arch instead I was completely pissed off. Save your money and go somewhere else.

We needed a birthday party done right so. I called a professional for help. Thank goodness I…read moredid. Latifa is awesome. Give a small business the chance to do this for you. She's wonderful.

All about supporting locals! I came to this store as a full time working mom with two littles in…read moreneed of quality and efficiency. Wanted to have a nice surprise for my 3 year old when he woke and he was excited to see different color balloons, the huge red "3" and Dino "Happy birthday". Latifa the owner had sooo many things I needed last minute. Dino gift wrapping paper, balloons, candles and more! She was patient, considerate as well as kind. So happy to have a shop like this in Castro Valley. I got the balloons yesterday afternoon and their integrity was still perfect for the next morning! I'll be back soon! Definitely recommend. She had so many other celebration items in there that will extremely helpful to so many!

Big thank you to Madison and Ellen! Yall are great people with amazing customer service. Easy to…read moreget a hold of, and just a stand up business. Thank you for the patience and for working with me to resolve the issue!

This Yelp listing location is for Richmond, but we dealt with the warehouse in Hayward…read more The week of our wedding, I was still trying to iron and prep 120 inch in diameter circular tablecloths when I waved the white flag and asked my then fiance if we could ditch this DIY aspect of our wedding. He ended up calling around to a few different places to see if they would be able to accommodate our request - 18 circular tablecloths. Given how short of a timeframe we had, a number of places understandably said no. Standard Event Rentals, however, was able to fill our order - allowing us to pick-up the tablecloths and 3 garment bags from their warehouse in Hayward, and then deliver them back on Monday during the same will-call hours (9 am to 3 pm). It was around $450, but well worth the time and stress it would have taken for me to finish ironing the tablecloths we bought online. I'm not entirely sure if they do delivery with more notice on a rental, but I would hope so.

Not quite sure what the difference between premium paper and regular paper is, but the process was…read morequick and easy they have a great selection of lanterns for good value. Love my new dining table lantern.

I ordered an outdoor star light. It's not a light, it's only…read morea shade. I'm disappointed. We buy outdoor holiday items lime tbis so they light up. Now we're supposed to buy a chord and lamp and pay an extra shipping cost. False advertising. Don't buy. It's a fold put piece of vinal that doesn't light up. Ugh!

Absolutely Amazing!!!…read more Let me begin by saying that the level of service provided by Moh and Farrah is the best my wife and I have ever recieved. From beginning to end, we always felt that we were in good hands and felt like we were in the company of family. After searching for a couple of months for a decorator that knew exactly what my wife and I wanted for our wedding, we stumbled upon Prime Party Rentals on Yelp. From the very beginning the experience was different from other decorators. They listened to our ideas and also expanded upon them to make them even better! Other vendors pushed us to change our ideas in favor for something else, but Prime Party Rentals always put our wants and needs first. Moh and Farah were always communicating with us and were able to accommodate us even on short notice. They helped us pick the perfect flowers for both of our venues and even came up with a theme that was so special to us, birds. We had beautiful bird cages, elegant peacock feathers, and lighting with a feather pattern. At one point, the coordinator at our venue was not working with us with a few things, one of them was timing of set up and tear down. That's when Moh and Farah stepped in and spoke to our venue coordinator for us! Not only did they speak with our venue coordinator but they were able to get us more time for set up which relieved so much stress for us. Everything was perfect and beautiful at our ceremony and reception. Our guests are still talking about it till this day! We recieved so many compliments on our decorations, one of our favorites was, " Wow this is like a wedding you see in the movies, it's a royal wedding." We can't thank Moh, Farah, and Prime Party Rentals enough for everything they have done. Not only did we have the wedding of our dreams, but we gained two new family members as well. We love you guys so much and thank you again!!! Highly recommended!!

When my partner and I were planning our wedding, I was clueless to so many things because I haven't…read morebeen to very many weddings myself. How was I supposed to know what my "dream wedding" would look like? There were so many things to think about and even with most of our vendors in order and a wedding coordinator by our side, it still seemed like a never ending to do list. Our wedding planner suggested that we meet with Moh at Prime Party Rentals so he arranged our first consultation at his office. I was so over the planning process at this point that I was ready to just accept whatever he was going to put in front of us, just to get it over with. However, the meeting was quite different than I expected and we actually left feeling excited. Moh had a general idea in his head of what he could do with the event spaces, but he knew we had our own ideas and were conscious of budget. Unlike the other folks we spoke to, he didn't want to come out the gates pushing his ideas so he conducted more of an intake process. He immediately gave us the floor to give him an idea of what we were looking for and asked a ton of questions to get a pulse on the way we felt about the big picture stuff down to the smallest details. When we weren't sure or asked for his input he had so many great anecdotes to exemplify what he was trying to suss out. Before he walked us through his massive showroom (the fun part!) he briefly introduced the theme that he came up with from our conversation that hour. It was exactly in line with our tastes and was tailored around enhancing the strengths of the venues. When he called it the Gardens of Versailles, it was at that moment that it was no longer a long list of to do's, we could finally envision what our big day was going to look like. At the risk of sounding cliché, it truly felt like we got our dream wedding thanks to Moh's creative and thoughtful design. He tended to every detail, no matter what changes we through at him. His rental rates were pretty competitive from what our other vendors would have charged. He was extremely responsive, flexible when we had feedback, and overall very fun to work with. If you're in the San Francisco Bay Area and looking for a wedding to remember, Moh is your guy.

On my Nina duties searching for my little god sons Pinata for his upcoming bday party. This spot…read morehas all of your Mexican party needs!! There is tons of Mexican candy to choose from as well as an array of Pinatas Prices are very reasonable. Store is well organized and stocked and customer service is friendly In the very back of the store there is a little snack bar that sells, tortas, bionicos, drinks and tamales ect. I have had a bionico and they are good. Parking is easy to come by, debit card and credit card is accepted. I got the Pinatata,Candy and the stick to hit the pinata, blind fold and rope We are ready for the party!!

I bought a good amount of candy for 2 piñatas, the candy was stale and tasted horrible. I didn't…read morereturn it as it had been used in the piñatas, furthermore I will never buy anything there again, they don't have anything other than what other stores already have for about the same price. Horrible customer service.

I was very impressed and content with my order because it was exactly what I had asked for. Balloon…read moreBoss made was open minded to my preferences and very helpful. All of my guests complimented the decor while it enhanced every photo they took. Balloon Boss was fast and organized with the setup. They took the time to add details as well which I appreciated a lot. I would recommend Balloon Boss for any occasion and would definitely book their services again.

I was celebrating 3 occasions (2 birthdays and a newborn)…read more Balloon Boss was totally self sufficient. They put up a ton of balloons with very little direction. And they gave an extra gift. 5 stars!