Great provider, they beat my current rate by $30 per month

****Using a friend's account to post this review******* Just starting service was a nightmare. They were content to let me and my family sit in the 110 degree heat all weekend instead of get up and get it done. I had to do all the leg work, that should've been my first clue as to how they treat customers. Fast forward 2 weeks, I'm basically robbed over the weekend, and because I'm a new customer, they will not help me at all to get my power back on after they cut it off yesterday. We're under a heat advisory, and they don't care that being robbed was traumatic enough, now we gotta sit with no air, can't cook anything to feed my family, and clearly can't get a room, because I was ROBBED. They are heartless and care nothing about their customers which ironically, are the only reason they have jobs to begin with. Yes, I'm a new customer, after this, I will not be an old customer. HEAT ADVISORY, KIDS AND DOGS AND NO FOOD. YOU PEOPLE ARE GEMs..... read more

of course the only good reviews are on the company's website. this is an absolute scam and you're better off getting ANY postpaid company. They neglect to mention that they're exempt from any sort of warning before turning off your power. came home from work one day and found my power off with no notice from anyone. lost everything in my fridge, had to find a place to crash for the night because it was so cold, and pay for my cat to be boarded somewhere else. Payless power is run by crooks and liars and I hope the company crashes and burns immediately. read more

This company isn't good at all. I am attempting to put money on my account so my lights can stay on and I keep getting this message that my account is restricted. Of course there is no one on duty to answer my call and I have until 8pm to make my balance positive so we don't get disconnected. It's 40 degrees outside and this isn't the time to be stressing about whether lights will be on. I have no idea why there is a restriction on my account or why I'm being blocked from adding money to it. This isn't right what you all are doing. I have kids. This is just super stressful. read more

this company is a scam. I put $40 toward my account when I got paid Friday. it is now Sunday and they just alerted me my balance is $21. Not even possible considering I work on the weekends and I'm not even home. read more

If I could give zero star I would. This company is awful. They've blocked my ability to switch providers saying I have an unpaid balance. Get an email from them today saying I have a $90 positive balance. They are scam artists. Stay FAR away from them. Jeff Milligan Italy, TX read more

Payless Power can change your rates after the first month! I complained to the Public Utility Commission, who did a thorough review and found that Payless Power failed to act consistently with Substantive Rule 25.475 General Retail Electric Provider Requirements. Payless Power's Response was that in our agreement, it states: ... the price will be applied during the first billing cycle, the price may change in subsequent months at the sole discretion of Payless Power. And they did! read more

I'd give 5 stars if their rates were transparent or more so. I feel like I'm being kept hostage by this company, raising their rates around the time I normally pay for my monthly.. 1-2 days prior forcing me into a deferred payment plan for a month. This is stupid! These companies are unregulated! I want to leave but I can't... I was sooo close, I will leave in August, add $20 just before I get paid and then switch because with the payment plan they put a switch hold for 1 month, you pay down the bill $1 a day which they add to your daily energy charge making it higher. Also if you put less than $75 dollars on your electricity then they charge you $1 for that as well. BUT nobody can say the bill snuck up on you because they're very good at keeping you in the loop everyday on your energy consumption and how much you have left in your energy account or daily balance. read more

If I could give Payless Power 0 stars, I would. I am a first time renter and a young girl who didn't know anything about utility bills so I just went with my first option when I searched up 'cheap electric.' I only realized something was wrong when my boyfriend told me he pays $60 max on power a month and I had been paying $40-$50 A WEEK. When I chose Payless power my plan was for .15c a KWh but that can't be true because im being charged $8-$10 a day even when I would stay with my boyfriend all day & night. This is a SCAM and a big one. I called to get it canceled and the women I spoke to was snarky and rude. She even laughed at my reasoning to cancel. Weird company. Weird. Do not DO NOT use this provider! Do not. $40.00 for 7 DAYS! It is so wild that they are getting away with this. read more

Payless Power - Electricity Suppliers Near Me - Fort Worth, Texas

not the easiest company to use and they put holds on your account so you can't move to another power company. they are rip offs

This company appeared on my credit card bill with an $80 charge when I have never heard of them before, and have no account with them. Since I'm not their customer, to call them was futile, and they couldn't find any record of the charge. It was way too much trouble to get someone who could take action and get my money back. The credit card company was not doing their job, but i finally reached customer relations at the company themselves who finally reversed the charges. It's their claim someone stole my credit card to pay their bill with, which seems unlikely for a flat amount of $80. Other reviews lead me to believe this tale is pure fiction, as well. I'd come lots closer to believing that someone within that company is up to some shady business, and I don't trust them and would not use them for my own needs. I do hope our state attorney general will have a closer look. read more

NO STARS PERIOD!!!!!!!!!! Worst company ever. Took my usage from 43kwh to 242 kwh in one day with no heater on no cooking or washing wasn't home . DO NOT USE THIS COMPANY EVER. YOU HAVE BEEN WARNED!!!!!! read more

I'm so happy my lease will be up soon . I have had other power services with the same space and let me tell you I only paid $60 a month ! Now I pay roughy $5 a day times that by 30 over $100 a month! I live in a one bedroom apartment . For the 12 hours I'm at work I will shut off my a/c and lights and even unplug things Because the price is more uncomfortable and demanding then me taking the extra time to do these little adjustments ! I want to live comfortably in my home not getting billed and reminded every day I gotta pay for the most overpriced company ever . When I signed up with this company no one told me I would be getting charged daily ! If I had know I would've never signed up. Payless power my ass should change it to Paymore power .I don't care what ray gotta say . This is not it . read more

terrible customer service, unsympathetic staff, I would give a negative star if I could.

Payless Power says there a Prepaid electric company but money comes up messing because they say they take $3.94 out a day but well you will see here (PayPwr.com/####### to log in or call 888-963-9363: A payment plan installment of $3.94 was deducted from your available balance.) this is a text from Payless Power saying what they take out a day but there is more that there taken out then what they say in text here is on days left and the money from July 21,2021 (Click PayPwr.com/####### to login. 17 kWh used 07/21/2021. Balance is POSITIVE $20.01; approximately 7 days remain. My Account Login | Payless Power paypwr.com) now here is the Transaction History for July 21, 2021 (Jul 21, 2021 12kWh $-6.83 $33.65 Deferred Payment Plan $-3.94 Daily Energy Usage for 7/19/2021 was 12.0kWh $0.00 Recurring Fee $-2.78 Taxes $-0.11) If you look at this it says on the Transaction History say daily energy usage for 7/19/2021on July 21, 2021 and they call there self prepaid look at a prepaid cell phone they take out for that very day and my house don't have a air conditioner or heating we have window units and little heater's and we don't have a dishwasher or even a washer and dryer read more

Worst electric company. They literally charge you money when the lights are off, I was wondering how am I using so much energy when I don't even have anything on. I only had the service for a week and a half now I'm down to 8.99 complete scams . Close down this company read more

Please please don't go with this provider... I usually do not leave reviews but people need to be warned. I signed up today and didn't scrub my options like I should've. One, I didn't realize this was pre-paid electric and I started to be very uncomfortable having been on fixed electric previously. I called them in hopes they would help explain the concept of their services; however, getting through to them was probably one of the worst experiences in customer service responsiveness I've ever had. That in itself made me even more uncomfortable. I decided to call back and hold on the line, it took them 30 mins to pick up the phone. Once they did, it wasn't about them explaining anything to me, it was about terminating a service I just started three to four hours prior. The lady got on the phone and acted like she couldn't hear me, told me she was going to hang up and terminate the call. Smh. I was like what! I literally had to yell so she could hear me. I told her I wanted to terminate. She told me, I would have to wait until Monday because they don't terminate service after 300 pm. What! This business is an absolute rip off and should be shut down. BEWARE!!! Guys and gals, pay the deposit fee and find a reputable, reliable electric company at a fixed rate. Don't settle for this complacent company. If I could give this company 0 stars I certainly would. To have a company make me feel uneasy in four hours after signing up with them and terminate their business speaks volumes! Everyone!!! You deserve so much better!!!! read more

was literally out of state for a whole week and being charged 8$ a day without being their i have literally put 50$ in a whole 2 days!!! yalls system does not make since and i have had enough im literally thinking about switching please avoid this place ive wasted up to 50$ not being home and im pretty pissed i cant get that money back doesn't make since why they charge u a fee when u gone they are greedy and u can see it! why would u change your amount from 75 to 100$ minimum absolute crap company switching by next week goodbye payless power read more

affordablepaylesspower.com is by far the best electricity company in the state of Texas when it comes to getting electricty turned on for your home at unbelievably low rates. My electric bills are low every month!!!! There's no deposit or application fee, so that made it really easy for moving into a home on a budget. There's no long term contract vs other companies. There's never any late charges, disconnect or reconnect fees, which tells me that this company is for the customer, not the other way around. Especially with today's economy. In conclusion, I would like to add another thing I love about this company. With everday tasks I have going on, not only do I recieve a bill, but I also recieve a text reminder that my payment is comig up soon. You just can't imagine how valuable that is to me. Thank you affordablepaylesspower.com I wouldn't use anyone else read more

Payless Power - Dallas www.affordablepaylesspower.com - Electricity Suppliers Near Me - Fort Worth, Texas

This is my second review. Please read my impartial earlier review on 5/30/18, regarding pros and cons to this company. Since canceling my service in early May 2018, I have continued to get annoying computerized Robo calls from this company on a regular basis, after calling and asking them to cease the calls. I suspect many others are having the same problems, since I called and specifically asked Payless Power to cease calling. If others are having similar problems, let's figure out how to connect, and I would consider a class action law suit, to stop this badgering process from this company. ps - The earlier 5 star review on this company is written in the format of a company insider. It is highly improbable that any consumer, even with a positive experience would hit on so many positive points why you should sign up with this company. read more

scammers! scammers! scammers! stay away from these scammers. they will charge you close to $300 a month even if you aren't using any power. the house i started services for is vacant and has been vacant yet they were billing me $50 to $60 a week. on top of cancelling services they will charge you $99 for terminating services. read more

This is the worst company I ever done business with do not go with them they will scam you take your money over charge you and get you in a contract where you have to pay $22 every day yes every day and then when you go to pay it off they will just add your money to the account to run off of instead of paying your differed plan off and then ones you call to clear it up they try to get you on the $22 day plan again and then they put a lock on your name so you can't change companys so you have to call to force them to take it off and then when your getting ready to change company's they tell you that you have to pay another $22 just to leave without them trying g to put another lock on your name they over charge you even when your meter tells you that you didn't use that much wotts they don't care for customers they don't help they don't make any way to make it easier on you to keep up with the 22 dollar daily payment and they give attitude when you call this place should be boycotted worst company I ever came in to contact with in my life because of them I am behind on my rent I couldn't pay my phone bill my insurance went out all due to oayless power please do not give them your business I am real this is the truth I will even reply back to anyone please do not go with this scamming company they need to be shut down read more

Oh my gosh, if you're thinking about going here - don't do it! I will say that as someone coming fresh out of college with no credit history to my name - the fact that they don't require a deposit or credit check was what originally appealed to me, but trust me you can find much better options with one of the larger providers. If you're not familiar with the way their prepaid plan works, let me lay it out for you: So when you first sign up, you pay your first 3 months at what is their "estimated energy usage" which basically seems to be a bullshit amount of kwh they pull out of their ass with no logical explanation. After you pay these first 3 months, you continue to pay their estimated usage at the beginning of each month, but you get a credit back for what they overbilled you on your account 3 months prior. So if you started your service at the beginning of January, you would pay Jan-March at their estimated usage. Beginning in April, you would pay their estimated usage for April less the amount they overbilled you in January, and so on each month following that. Here's where my real beef is. I live alone in a 570 sq. ft. apartment. I work all the time, and I am great about turning off lights when I leave, and turning up (or down depending on the season) the air when I leave for work in the morning. My actual energy usage on a typical non-summer month has been about 300 kwh. In the peak of summer, I have reached 800, but as a general rule my bill is around $40. This month I received my electric bill, and it was a whopping $190 (WITH a $30 credit back). My estimated energy usage was 1617 kwh, which given the size of my apartment and my usage history is completely insane. When I called they tried to tell me the estimate is based off of historical usage, which is clearly untrue and wouldn't budge on the estimate so I immediately cancelled my account. Given that they already owe me back a good $100, I'm not willing to keep forking over my hard earned cash to sit around and wait for a refund 3 months later. read more

This company seems good but they are crooks they lie an they cheat. They say they under charged me for a month an none of my routines have changed since i signed up an they never have a supervisor available when there is an issue better off finding a month too month beacuse thats they gonna charge you for anyway read more

This company is deceiving and manipulative. They advertise are rate of 12.1 cent with no additional fees but you'll never receive the rate of 12.1 cent. I've spoken to a number of customer service agents who like to talk to you like you're stupid until you pull out a calculator and show them the numbers don't add up. They'll place you on a long hold because they don't understand why. During this time they're trying to come up with an excuse for the false advertisement. They try to say there's an additional TDU delivery charge but their sales agents will tell you all of the charges and fees are bundled into that 12.1 cent. I've even called and pretend like I was a new customer, asked if there was an additional TDU charge and they will tell you no. My balance has always been over $35 yet I never receive the rate they advertise. If that isn't bad enough if your balance goes under $35 they will really start taking advantage of you. Charge as much as .20 per kWH. If you try to keep you electricity consumption down because of their high rates, they will charge you an additional $1 on top of that rate. This is completely deceiving and false advertisement. If you're reading this you've most likely been scammed by them already and you're not alone. Their sales agents and customer service representatives are trained liars. read more

This company is so easy! I called, made a $35 payment, and my lights were on in a few hours. Thank you.

Just received a letter from the Public Utility Commission of Texas and they determined that your company acted inconsistently with Substantive Rules 25.474 Selection of Retail Electric Provider and 25.474 General Retail Electrical Provider Requirements and Information Disclosures to Residential and Small Commercial Customers. Which basically means they found you guilty of false advertisement. Your company signs up customers under false expectations that they'll receive a fixed rate if they keep their balance above $35. But no matter what we do we'll never receive the rate advertised on your website. Once you have customers enrolled your company starts scamming and draining hard working families out of their money. Their are tons of reviews online that claim your company is guilty of false advertisement and I have the letter from the PUC that backs those claims. Don't trust Payless Power or any of their fake reviews, THEY WILL SCAM YOU! read more

This company is the worst company ever for electric service. The turn you off when it's 97 degrees outside and they don't follow the utilities regulation. I will never use them and encourage you all not to use these people who rip off people of low income read more

I thought I wasnt gonna like pre-paid but man this is working out way better than I though. I aint gonna pay $250 deposit to TXU.I have crappy credit. and this is the best fit for now. I get texted daily of my usage.so its cool I can see exactly what I used in one day. If you have no where to turn, I find them. I would recommend it to anyone in need. read more

CHRISTY IS SOOOOOO RIGHT!! anyone thinking of using them as their provider stay away. we payed about 100dlls for the month of january (seemed a bit excessive even in the cold season, and then i get a charge for 322kwh and they claim it is what i went over on their estimate. this is stupid because already i paid for 1000kwh which still seems excessive. i recommend you stay away. read more