These people are crooks. They towed my son's car maybe three miles and quoted $650 to pick up and $65 per day there after. The car was not there for full 24 hours. My husband called and the price dropped to $550. You tell me!?! Additionally, they were going to charge $224 to tow it to my house that is about 15 miles from their location. Again, that does not add up. The car was not drivable and they knew that. I fully believe it was there goal to get my 19yo that has no idea how things work to sign over his title in order to keep the car. read more

I just wanted to say Thank You so much to PBH Towing for Helping Me out Today,They was My Guardian Angel looking out for Me,Thank You so Much... read more

poor rating is well deserved. Had this woman come out after waiting many hours for AAA call. She did not bring air compressor and tried replacing battery. she was totally inept and when I questioned her abilities she said was sexist. totally incompetent. avoid this place read more

we called and my phone was only on 2% and I don't have good service out here and not only did he ignore my friends call. He ignored mine and my phone is on one percent and I'm stuck out here and I'm using her phone to leave this review but as soon as I get mine, I will definitely leave even worse when do not call this company if you want service because they don't help they asked for the address you send it and they don't answer really good customer service psych read more

Horrid service! I called in for a flat tire at 547 a.m. this morning. After FOUR callbacks on my side, the guy shows up at 1038! No sorry. No effort at explanation. No customer service skills whatsoever! I told AAA they need to drop this contract because after reading the majority of tge reviews here, it seems this is their primary read more

Poor customer service and never on time. Called over an hour for appointment and no one was in the office after arrived for an appointment. Called the lady said 10 minutes on her way but she never shows up read more

They really are there to help! Great service A+ My family are long time customers and we appreciate their hard work

I wish I remembered the name of the young man who came out. He was fast, efficient, polite and made the experience we had with AAA not showing up or calling us for a whole day, a distant memory. Thank you so much. That guy is a keeper and he does your company proud! Good customer service and good employees are so rare these days it's nice to know some businesses still have it. read more

Had vehicle towed to this horrible excuse of a business after a collision. Was told I needed an appointment to retrieve items out of my vehicle so I called and spoke to a lady and made an appointment for 12pm. I arrived at the tow yard at 11:50 and waited till about 11:59 Anne no one showed up. I called and spoke to the same lady that I made the appointment with and she told me she would be on her way and would arrive in about 15 to 20 minutes. When I expressed how unprofessional and unacceptable it was for her to be late when I made an appointment, she hung up on me. read more

Don't hire these inconsiderate, self righteous, people. Not the first time there drivers have nearly caused a wreck to me or others on the roadway. This time one of there drivers ran me clean off in to the median. So, I called to complain and not so lovely lady acted as if it was my fault, did not care, and hung up on me. There are plenty of other companies that are considerate of others, and don't want the hassle of a lawsuit when there driver hurts someone. These people do not care. Take your hard earned money elsewhere. read more

I would not go here if i where you it was going fine until the guy towing my car was taking it off at my house and ripped my bumper off my car and said that all the do is drop it off and now its our problem i called them and told them what happened and the guy told the lady that it was like that when he picked it up witch it was not me and my uncle both watch him do it and the lady said the manager will be back next month witch i think is a lie so i would not come here if i where you i would call someone else i took pics of it too read more

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I had to call AAA when the rain created a problem with the asphalt in our apartment parking lot. My left front tire was stuck in a hole. These guys were very nice and professional. They were able to get my car out in about 10-15 minutes, and the majority of that time was them making sure my car would be okay. I am truly impressed because the last time I dealt with a tow company, it caused a lot of stress! If I ever need a tow again, I would definitely ask for them again! read more

PBH Enterprises - Towing Near Me - Villa Rica, Georgia

My experience has been exceptional. After trying to get my tire changed by AAA for two days, I was assigned to PBH Towing. I waited two hours, after AAA told me they were the assigned towing company, before calling them. I actually hung up and called AAA again for the 15th time. PBH called right back having missed my call. Then, the manager called AAA herself to find out why they hadn't received my information. She stayed on the phone with AAA and me until she received my assignment. She sent the driver to me to change my tire expeditiously. I really appreciate the customer service PBH gave. Would highly recommend. read more

Had a minor accident when I drove over an empty curb-height planter in a parking lot. The gravel guard under my car was damaged and came loose, so I called AAA for a tow truck since my car wasn't drivable. They sent PBH, but the driver had an emergency tow in Roswell before me. He would be passing my location on the way to drop off another car, so he called to say he'd swing by to take a look. He showed up with a packet of zip-ties and reattached the gravel guard so it would hold so I could drive myself to the auto repair shop. I really appreciate that the tow driver felt my time was important and offered to help instead of having me wait for hours since my car issue wasn't an emergency. I didn't get his name, but want to say thanks. I can see why AAA uses them. read more

I needed a new battery and AAA sent someone from PBH to help me. He was friendly and replaced my battery quickly. It was a good experience and I wouldn't hesitate taking my car to them in the future. read more

Working with Phil was a great pleasure. Best tow service in town hands down! Will definitely recommend to friends & family.

Worst customer service ever. When one is need of car assistance, DO NOT USE PBH. I will petition the Villa Rica Police to find someone else. STAY AWAY. I am also friends with Jay Collins the Mayor and will let him know how poorly the city contracted tow service treats customers. I have been in customer service for over 35 years and have NEVER seen such poor customer service. Do yourself a favor and locate a diff place and store in your phone. PBH TowingTowing Service read more

Not sure about the other dude that left a review. I have used them over and over and they are the best. I have AAA and out of all the service providers they send, PBH is tops. I specifically request them. Monte picked up my Audi and gave excellent service. Thanks Monte! Steph read more

I called AAA after my granddaughter had a flat tire on the expressway. I pulled up a moment before the PBH tow driver. Her car was in an awkward location in a curve and I pulled in right behind her. The tow driver called and was very rude. He asked that I move my car so that he could pull in behind my granddaughter's car. He asked so rudely and demanded that I move. When I said that if I move, I will be in an unsafe spot. He replied, "I don't care." I moved my car. He got out of the tow truck with an attitude and began to move and throw things in the trunk of the car. I took a picture and he said he didn't need a bad survey and that he would leave. He got in the tow truck and left us on the side of the road. We were not confrontational, however I did tell him that he was rude. read more

I will not even give them Stars if they had a zero option I would not even give them that today after my husband was in a head-on collision we were told that it would cost $100 to move the vehicle from the accident site to my son's driveway which was literally a hundred or so foot away then while they were trying to get me on the phone while I was at my husband's side in the hospital while he lay in the bed and I tried to get everything figured out I was then called by my daughter-in-law saying that the tow truck left I then called I spoke with Philip and asked for the truck to be brought to my home which is exactly 7.1 miles from my son's home which means it is 7 miles from the accident then I was told that's $250 I said that's fine I will leave the hospital and meet you there to give you the money and he refused he said no I will be taking it and storing it and hung up on me I called back I asked him to give me the owner or the managers phone number I want to speak to them I was then told that Philip the guy I was talking to is the owner and that he is not going to do that and I said okay well I would like it towed to another shop I do know the owner let me call him and let him know that you're on the way he then proceeded to let me know that he also knew the owner and that he would call him which he did he then told that owner who was expecting to have the vehicle brought to him at his shop that he was more than welcome to come and get it from Philip located in Villa Rica and that he could pay him and that he would not release the vehicle without said payment which understandable. funny thing is when I called the owner of the shop he told me exactly what Philip said.... Philip said he would not bring it there and that I would have to have it towed from Phillips shop so we did. so now we are out of pocket a lot of money that was our only vehicle we had to pay two different times for towing once to PBH and then again to another towing company to get it to my home so I HIGHLY RECOMMEND YOU DON'T WASTE YOUR TIME OR HARD EARNED MONEY TO HIRE THIS COMPANY!!! I have never in my life dealt with this kind of non-professionalism in customer service as well as the rudest most inconsiderate and name calling as well as other curse words... let's not forget name calling the customer they're on the phone with. Again I highly highly recommend nobody uses this company they are the absolute worst I have ever dealt with in my lifetime. Oh please also too don't bother asking for an itemized receipt because you won't get one. read more

Absolutely would not recommend. Company was sent out by AAA to get my truck and from the first call the driver was extremely rude and abrasive and began rambling about his boss. Eventually he told me he would not tow it and to call a private company. Well AAA reached back out to me and said they would send another company out. I spoke with the dispatcher at this company and explained the situation and was given the name for me "new" driver, Dalton. We'll come to find out that this is the same driver for the same company. Dalton then calls me and begins accusing me of lying to his boss about him and attempting to get him fired and that I called him out by name. I let him know that I had not, I asked for the name of the driver who would arrive to get the truck. But now that he has yelled and cursed and accused me of lying, I am calling Dalton out by name. I have seen the reviews of this company and I can safely say he is the sole reason for their terrible review rating. AVOID AT ALL COSTS. read more

The owner of the store decided to cuss me my mom and my aunt out when we were very polite, then he decided to cal my mother a bitch among other names and told me I was not allowed to call them to get my car out of the lot and wanted to charge me $50 to get my belongings out of my car over all would not recommend going to them if you need help they'll just make it worst read more

Hands down the best customer service around. The owner has a huge heart and loves helping people which has been a big part of his success. Doing what's right isn't always easy but it seems to be for the owner. You could provide me with free towing and roadside assistance elsewhere and I still wouldn't stray from PBH. Phillip knows his business and how to treat people. read more

Arrived quicker than expected and very friendly. Also less expensive than quoted from AAA!Switched out my battery in my car and even took the weeds I pulled while he was doing it, when he left!! I would recommend them to anyone. read more

After waiting for over 2 hours and having to make three calls to AAA to follow up, I learn that the last person I spoke with at PBH felt I was too irate to deal with and canceled. I didn't learn this until I called AAA back for the 4th time. This in spite of the fact that the PBH driver told me he was 15 minutes away and me learning that the previous driver I spoke with was sent to another call while enroute to me. I guess he was too afraid to deal with a 5'5 irritated woman who was frustrated over a lack of their follow up and poor customer service! Luckily, Bravo Towing Service showed up in less than 20 minutes. read more

I 'trained' with them for 2 weeks, and 'worked' with them for one week. I showed up every day I was told to, on time and ready to work. And there were 4 or 5 days I showed up JUST to get sent right back home. I asked 5 different employees INCLUDING the OWNER if I was getting paid and nobody could give me a direct answer. I called, texted, and spoke with a few of them asking what time I need to be at work the next day and they would say theyll call me back or call me in the morning and never hear anything back. I drove the tow truck, I loaded cars, I strapped the cars, I did the paperwork, I delt with the customers, and WAISTED a lot of time and money JUST doing ALL I could and going out of my way to do what I had to do to get the job. And it got me nowhere.. Everything about that company is unorganized and everyone running it with the exception of ONE person, is completely unprofessional. Go to BBB.ORG and send a complaint to PBH. Highly recommended. read more