Scott has helped me for many years. He setup a new computer from Amazon an discovered it was not…read morenew and warrantee was used before. We returned it got a new computer and he transitioned all needed files to the new computer. GREAT WORK done quickly. Hes very customer service oriented and answered my call quickly. My wife is not computer or tech savvy. He listened to her soooo patiently and solved her concerns. His fees are very reasonable. -EJZ​

After many hours of trying to troubleshoot the Blue Screen of Death on my Windows 10 desktop I gave…read moreup in frustration and discovered Egghead Computer. Scott did a fantastic job of restoring my system. His price was extremely reasonable. He really knows what he is doing and I would not hesitate to use his ervices again

I took my computer to Savemore and everything went perfect…read more The service communication is the best I've ever had. The aftercare warranty is also amazing. Please keep in mind this is a private business owned by one man. He is very kind and flexible. I received an over the phone diagnosis prior to entering his shop, albeit it was pretty simple (I needed a windows reinstall) He promised three day turnaround and it was true. He promised update calls and it was true. The value of the service was better than any corporation and the discounts he applies are very appreciative. If my computer becomes compromised or damaged I will always return to him.

I spoke with Jim a week ago regarding my PC suffering from the Blue Screen of Death which is a…read moreWindows issue. He spent 15 minutes discussing possible causes, pricing and options - which was a pleasant surprise. Most places will simply tell you that they can fix any problem you have and just bring your PC to them. So after more research I was able to recover data from my PC much to my relief, even though it still doesn't boot up properly. I spoke with Jim again today and explained what I'd done. He advised me that my options were to either buy a new PC or spend $175 to reinstall Windows. Considering my PC is 9 years old, I'll opt to buy a new one. And the best part of the whole experience was that Jim actually gave me some advice on what to look for in a new PC. Even though I never had Jim fix my PC, I'm really glad that I spoke with him. He's a class act and I appreciate him taking time to help me even though he wasn't getting paid. Needless to say if I ever have PC issues in the future I'll call Jim.

I recently reached out to ZWK writing to help me with a computer repair issue I had…read more Professional, open to working with me and communicative. He would reach out and was responsive to messages with questions. Did a solid job and was content with the end result. Would recommend!

Zach came promptly and on time. Two hours after initial phone discussion. My high end gaming laptop…read morefailed to boot up. He fixed the issue and did a great analysis of the computer. Optimized the software and removed programs slowing down. Also discussed hardware that would be useful to me. Also provides Long term guarantee. Reasonable cost considering 1.5 hr travel distance base plus virus check and software optimization.

I rarely write bad reviews, especially when it comes to family-owned and operated businesses. With…read morethis one, I had to ! My son wrote this review on behalf of my elderly aunt. In my son's words: My elderly great-aunt ("Elle") who lives in the Bangor area signed up for this "service" to keep her PC protected. I have reason to believe this business is dishonest. I went into my elderly aunt's house and helped her out with an issue she was facing with getting [gmail]. [com] to load up on her chrome browser. Apparently, she had been working with these folks at "borked pc" for over 2 months to get this issue resolved. I identified the issue in less than a minute. Her Chrome browser had 2 profiles, one of them active and the other, signed out. Elle recognized neither one of these profiles. So when she typed in "gmail.com", it would take her directly to the gmail account associated with the active profile on her browser. She neither wanted that account nor remembered creating it. So I deleted both the profiles on her Chrome browser (1 active profile, and the other signed-out profile as well). I put in the google credentials Elle wanted, and that was that. It resolved the issue. Took me all of 3 minutes do do all this. Now, here are my issues with Borked PC: #1 - Instead of fixing this simple issue, and charging Elle a one-time fee, they left the 2 unnecessary profiles on there, and NEVER ADDED "The" account / profile (google account) that my great-aunt actually needed. That would have been a simple and permanent fix. Instead, the folks at borked pc signed her up for a $30 a month "support plan" to "help" her with future issues or training. I honestly think that it is unethical to sign people up for plans for what should have been a simple one-time quick fix. I do believe in the possibility that the 2 useless google profiles on Elle's chrome browser were created intentionally by the folks at borked PC to lead the browser to a wrong gmail account, so Elle would keep going back with a persistent issue, making the case for a "monthly support" that much more seemingly important to Elle. #2 - They installed an application "tier2tickets", and labeled it "borked pc" and put an icon on the shortcut with a borked pc logo, probably for easy identification. A few days before I came in to look at her PC, Borked PC had sent her an email that the application I mentioned above was removed from Elle's computer. Days later, I noticed the application still sitting there, and it was unmodified for months. The application is one of many commonly used technical support applications, and it works based on trust. It allows a tech support person to remotely control your computer, add or remove files on the clients computer, install or remove software, and conduct other maintenance operations remotely. In the wrong hands (scammers), it could be used for nefarious purposes and can be used as a ransom ware by unfairly controlling a target's computer. And it was just sitting there, allowing Borked PC to control Elle's computer at will, despite the email days earlier, declaring that it had been removed. I removed the application in it's entirety, removed any other software that Elle did not need, use or recognize - Including microsoft teams which, by the way, I wrote the source code for and CAN be misused. #3 - These are rural parts with a mostly retired older population that isn't tech savvy. I believe that at many levels, there is a concerted effort from Borked PC to get people to sign up for support SUBSCRIPTIONs when it is SIMPLY NOT REQUIRED for most of the issues that people show up to Borked PC with. These folks seem to be cashing in on this population in the area. I personally wouldn't go to them unless I needed a screen replaced or a hard drive replaced - but will never allow them to put any software on my computer, let alone pay them a subscription. About me: I been a Software Architect for 12 years with Microsoft in Redmond WA. I currently work on Big Data, Progressive Artificial Intelligence, Bias detection in AI and Machine Learning. I know what I am talking about, especially with these mom and pop shop level technology scams that I mentioned above. Borked PC needs to get their act together and work more honestly, or I can force them to. And it would be wonderful to meet you in person. Waiting for your response !

My elderly mother has been using this service for several years to prevent viruses/malware on her…read morecomputer, paying $150 dollars a year for them to monitor her usage. The other day, she was able to click on a link that "seemed" affiliated with a website she was using, which prompted her to engage with a scammer who compromised our network and computer systems. We are paying $3500 to a digital forensics corporation to mitigate this situation (it originally was going to cost over $7000). When my mother called to ask why that link appeared, she was told that the link was associated with the website she was using (it wasn't, as I confirmed on three of my own devices), and that it was her fault for engaging with the scammer and obeying her orders. This place has a lot of nerve to advertise a service to "protect" seniors, not properly monitor their devices, and then blame the senior for doing something wrong. My next step is to report this operation to the BBB. Using this service to protect you and your family could be a VERY expensive mistake.

Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!

Joe earned a loyal lifetime customer today when he repaired my laptop (same day) at a very fair…read moreprice. Friendly, knowledgeable, and professional, I will bring any future computer repairs his way and recommend him to friends and yelpers alike.

Helped me build a gaming PC from scratch. Charged a very fair rate for the job. It was also a great…read morelearning experience! Definitely recommend.

Very professional and handled my issue timely. I would highly recommend this company to anyone that…read morehas any computer problems.

took my computer hear had problems connecting my computer to computer screens I payed her 50 bucks…read morejust to look at it she said that my motherboard is bad and I needed to get another motherboard witch is like getting a new computer three weeks later I plugged in my computer and it booted up fine just because someone says there qualified and says they know what they are doing doesn't always mean it

PC had an issue where it could perform windows updates, they were able to fix my PC within a day…read more They were great to work with and kept me in the loop every step.

I had to get my PS4 fixed and the initial costumer service seemed good. Told me they could fix the…read morePS4 for a reasonable price and it would run better than it did when I first got it due to the parts they proposed for me to buy and have them installed. I was told it would only take a week to be fixed and I walked out of the store with high hopes. Long story short, it took them over three weeks to fix it, they charged me an extra $40s than the price that was given to me when I first dropped it off. They forgot to give me back my power cord and after just two days of having my PS4 back it stopped working again. I brought it back and told them that it still wasn't fixed, they took it back apologized and informed me of a potential $30 service charge to fix it. At this point I put my foot down and told them exactly what I put in this review. They refixed my PS4 for free and I haven't had an issue with it since. I don't plan on EVER using computer wizard's service again.