Came in knowing we wanted to buy one of three cars. Our salesman was great in showing them to us…read more When it came down to actually purchase the car a "mandatory" $699 Protection package showed up on the bill. We balked and were handed off to a "manager" who told us this was mandatory and they could try to get it off the bill but that the person that could do this was in Texas on a holiday and presently unreachable. We walked out and miraculously as we were pulling out the manager flagged us down to tell us he managed to contact contact the guy in Texas and yes it would be waived. Talk about going the extra mile! So we bought. Even with the 15-20 minute diversion of the paint protection package it took about 2 hours. Not bad. As a postscript, when I got home I realized that our email addresses put down on the paperwork were bogus, sparing us the barrage of "congrats on your new car" messages and probably EchoPark's corporate customer satisfaction survey. We liked our salesperson.

Given this place plenty of chances. I'm not sure how this place stays in business- extremely…read moreoverpriced, the incompetency is off the charts, the customer service is horrible, and no one seems to know what's going on. The recall department is the worst part. Avoid this place at all costs and go somewhere else.

Sean the service advisor was very helpful, they identified the problem and got it fixed at…read morereasonable time. If you're looking for good service along with good customer experience this is the place!

Had a great experience getting my car serviced here. The team was incredibly responsive, kept me…read moreupdated throughout the process, and finished everything in a timely manner. Communication was clear and professional, and the quality of the work was excellent. Definitely felt like my car was in good hands--would recommend!

Horrible experience! Purchased a 2008 Subaru. We have had nothing but issues with this car.read more

I don't know what the deal is, I had the best experience I could of and I've been to other dealer…read moreships before. I worked with Mike he was kind and very understanding and even worked with me. They help me find a suitable car for me and it was hassle free worry. I will when in the future need a new car be coming back here.

Quite honestly these gentlemen at this shop saved my jeep! After the theft recovery, I reached out…read moreto the owner Chris. He listened to my horror story and without making any promises he told me they could make it better than it was. It is truly a blessing that anyone wanted to help. Wayne brought my jeep into his secure shop, he began with the ignition and then just tackled one thing at a time. The jeep was covered in spray paint and he was able to remove all the spray paint, he rebuilt the dash board, replaced the carpet, recovered all my seats and replaced my rear seat. So many changes and I couldn't be more grateful. My jeep is in great shape all because of Wayne, he is amazing!

Staff here are pleasant and friendly. They answered all of my questions and were helpful for a…read morefirst-time car buyer. Their vehicles are competitively priced & their 'clearance' sales are some of the lowest I've seen. I also like supporting family-owned businesses because interactions feel more genuine than they do with big corporations. The individuals I encountered at Family Motors seemed genuine and down-to-earth. That large part of Family Motors gets a 5/5. Unfortunately, my criticisms outweigh my compliments. They are incredibly disorganized as a whole, and this leads to miscommunications, lack of clarity on certain issues, and stressful time crunches to meet deadlines. The manager isn't always good with follow-up & what ends up happening a lot of the time is you have to do most of the legwork in contacting him to figure out what's going on/what you need to do. For instance. The car I bought from them has shitty tint on the windows, and before I bought it Chris said it would be removed. The back window is still partly covered with tint & sometimes impairs visibility. He did try to set up a day where I could come in to get it removed, but he just told me when the tint removal guy was coming in & didn't specify it was a personal appointment made for me at that time, so I thought I could go in at any point that day to get it removed. He made the appointment for 9AM, so when I showed up around 2PM the removal guy was long gone. But, more on their inherent disorganization... My biggest issue I've had with them is they almost f**ked me over on a car loan. I bought a cheap used car from them & applied for a car loan through Family Motors because I'm broke AF. I was accepted by PPCU so I had to begin filling out paperwork with Family Motors to send to PPCU. My loan cosigner is my mom, who lives 1,000 miles away. Obviously, when you have a cosigner on a loan, you need their signature on the paperwork as well. The manager's daughter helped me fill out the paperwork. I gave her my mom's address, confirmed it several times, and it was printed at the very top of the paperwork in plain sight. The deadline for the first loan payment was in 3 weeks so I was constantly checking in with Family Motors wondering when they sent the paperwork to my mom because I didn't want to have a late payment in my record. Each time I checked back with Chris, he would tell me to just check back with PPCU later as they were obtaining the required signatures. The days were drifting by, the deadline was getting closer, and I still heard nothing about paperwork. Then, my mom's paperwork was accidentally and rather carelessly sent to MY address. Normally, this wouldn't be a big deal to me, except this 'little' mistake ended up delaying the paperwork for another week & making me late on my first loan payment... Thankfully, PPCU was very understanding; I explained the whole situation to them & was contacting them on a daily basis about updates/whether or not they received the loan paperwork. They took note of my initiative & responsibility, and didn't penalize me for my late payment. I was more on top of things as a consumer than the business manager was. Interestingly, Family Motors didn't tell anyone at PPCU that the reason the paperwork was delayed was because they screwed up & sent it to the wrong address... Did Family Motors expect me to take the fall for their mistake?? Anyways, after I told PPCU this tidbit of information, they had to contact Family Motors because they basically admitted to me they had no idea what was going on. Everything was up in the air & chaos ensued until things were finally sorted out. In summary, Family Motors has the potential to be a great business. Both Chris & his daughter were humble, flexible, & good-natured, and that's half the battle right there! Good customer service is hard to find but I think Family Motors truly strives for that. All they need to do is get their shit together & keep a tighter ship.

Great car buying experience! No pressure and out the door prices listed which I really…read moreappreciated.. the staff were very friendly! No car salesman over my shoulder while looking at vehicles which was refreshing and could make my choice in a vehicle.

I had needed to come in for a VIN verification and was struggling to find a place that did them,…read morewhen I came in the staff were extremely kind and helped me understand some of the paperwork that I was new to. they helped me through it quickly and kindly. definitely recommend.

If I could review no stars, I would. Bought a Subaru Forester from them last November. They said it…read morehad a timing chain. 2 months later, the car needed to replace head gasket, timing belt (we called them up and they were like "oh, I never said that. I don't remember saying that." The car won't accelerate well, the RPM keeps going up and down while we're on the highway. STAY AWAY!!!

Buyer beware. When asked if i could take the vehicle I was looking at to a mechanic. They said…read moreyes and they encourage it. They say that they do very little work to the cars. When I returned from my mechanic and told Joe about the work that needed to be done he wasn't willing to adjust to the price of the vehicle accordingly. Not worth my time.