The staff is so rude! I asked if we had done what is required for our warranty and she asked if we…read morehave a warranty. I said of course and she rolled her eyes and said her computer needed to turn on. I said I just asked a question and she said well I don't know. I asked why she was being so hostile and she said she wasn't. The manager came up and said she didn't deserve the way I was treating her and my son had a seizure from the stress. They grabbed a rolling chair as the manager screamed at the employees about being late for work. I said I'm a lawyer and haven't ever seen such a fiasco. The manager said he doubts I'm a lawyer. I regret buying a car here and now will forgo the warranty so we don't have to ever be subjected to such unprofessional and unempathetic "people." The other locations are fine. Don't go to the Edison location for service.

I purchased a car on 6/6. They gave me a loaner for a week…read more Called me on Fri to come pick it up. My friend who was a mechanic ran a diagnostic on it and it was coding. We waited 2 hrs to talk with the manager to tell me they will fix everything. They also crashed it inbetween time. They said for me to take the car home and make an appt on Mon. Well Sat it turned off on me while leaving a driveway. Today it lost power 2x and I was 20 on Powers and 20 on Academy before Bijou. I took it in and there was so many things wrong with it, but they only cover up to 1500 w a 100 deductable. When it happend the first time I was going to see them. I told them I didnt want the car anymore as I travel for work (out of state). They told me on friday that if there were problems they would take care of this and I asked the manager on to put it in writing he told me no to worry ( I asked this of him 3xs). They wont let me trade the car in for something different because I would have the 17,000 loan on it. The mechanic told me they only cover 1500 and charge 200 per hr. This is a car I had for only 2.5 days. Run away from this place. Dont buy from them.

I would like to give a huge shout out to Kevin Whitlock. The best service advisor at Toyota at…read moreMotor city. Kevin always promotes stellar customer service, and always with a smile. Mahalo Kevin!!

We had an amazing service experience with Kevin Whitlock!!! He is kind, personable, funny, and has…read morea huge heart. I felt like he really cared about us and wanted to make our experience as easy and enjoyable as possible. I pulled up for an appointment to get our second smart key for our new Sienna with my fully disabled adult son, who is in a wheelchair, not realizing that the appointment would take an hour. I felt discouraged because getting him in and out of the converted van takes 30 mins alone as he's all bolted and strapped in and I didn't plan or want to go through all of that and hang out with my son in a public lobby for an hour and expose him to audible triggers or germs since there's not exactly anywhere else for us to go. However, Kevin worked with the tech (I believe Mike??) to save the day by coming out to us to work on the key so we didn't have to leave the van!!! He went out of his way to offer this convenience to us without me asking him for any favors. They took care of all of the paperwork and didn't have us wait around. We ended up being there for maybe 15 mins in total!! This simple and kind gesture meant so much to me and made such a positive impact on our day. Thank you, Kevin, for your compassion and thoughtfulness. You truly made the difference between a great experience and a disappointing one. You are fabulous! I hope we get to work with you again in the future! And thank you Mike for also going out of your way to come out to us and get us in and out quickly! So happy we chose Toyota of Colorado Springs in Motor City to service our new Sienna!!! Highly recommend to anyone needing service for their Toyota (or any other vehicles they service)!

Zach welcomed me right off for my appointment for an oil/filter change. Zach estimated 60-90…read moreminutes so I proceeded to their wonderfully supplied coffee/beverage (very comfortable) lounge. I got the call in 45 minutes that my 10 year old Outback was ready for pickup and to my surprise, it was freshly washed! Amazing visit-thank you, Heuberger!

Posting the review I left on google because I'm so baffled by this place's incompetence…read more Our Subaru Ascent has been in the Subaru Service Department going on 2 weeks now, and honestly im frustrated and disappointed. Our Subaru is our reliable family car, with an elderly grandma and 2 kids it gets us from A to B, so not having it is really hurting us. My husband took our Subaru in because all the emergency lights came on, they told us it was the camshaft and it would be 1400 to fix, luckily for us it's covered under warranty. So after a week, we go back to get our car, mind you we don't live close. We live 40 min away, so this isn't like a hop, skip, and a jump away. My husband drives the car from the Subaru service to his work, and once he pulls into his job, ALL THE LIGHTS CAME ON AGAIN! Oh, it's also New Years Eve, so my husband plays phone/text tag with the person he's working with trying to tell him that he's bringing the car in. So we have to scramble to find a way to drop the car off but we did. As of yesterday, he was told that our car won't be looked at until Monday. Our car has literally been there for 2 weeks. And we have been without it for 2 weeks almost. I realize there's no sense of urgency because it's covered under warranty but honestly I wish someone else besides us cared about our car getting fixed. We had an Acura before and I've NEVER had issues like this when dealing with getting our car fixed. Really disappointed in the lack of urgency when it comes to getting our car fixed and given back to us, like no one cares. UPDATE TO MY REVIEW AS OF 1/5/25. Now my husband is being asked for all the records and receipts of his oil changes. My husband takes care of this car, he takes it to Les Schwab and changes the oil himself. Instead of keeping our car hostage and not fixing it why couldn't you all just fix it right the first time?!?!?!?! Because it's under warranty, now you wanna try and blame us, and find a way to make us pay something?!? Are you kidding me???! What kind of service is this nonsense???

THIS IS A SCAM! Please do your research! I was scammed out of $10,600! They will send purchase…read moreagreements, inspection reports whatever you ask for it's all fake! They are stealing videos and pictures from Skyway Classics out of Florida. Do your research. If it sounds too good to be true, it probably is! Google reverse search all cars before giving them any information or payment! Wish I would have known that soon! The actual company 1995 Auto Sales doesn't sell classic cars! Also, heard they are out of business due to the owner retiring!

In October 2025 this Business no longer exists, please take note, as this images are from the…read morepast, Please People Be Aware, call this number and speak with the original owner, Richard Schaffer (719) 634-6630 Rich retired and someone out there took his information and is pretending to have and sell classic cars. It's Fake, it's all fake, Do not lose your money *****

Trevor Holiday helped me buy the perfect truck. The buying process was simple and easy.read more

I was so excited to get my new used truck 2018 .4 months later the transfer case goes out. The shop…read moretells me there's no fluid in it. Ford says they checked it. REALLY LOL stay away from Phil long mark Perez was no help.$6000 to replace it.

Coming south on I25 from Pueblo late in the afternoon, my car all of a sudden developed a weird…read morevibration. I limped it down the highway and pulled off on an exit. I located the closest Nissan dealership, called and visited with Service Advisor Aleister Smith. I was able to get the car into the dealership and he took over. He told me what he thought it would be, immediately got it up on the rack and the mechanic proved his theory was right. They deemed it would safe (but noisy) to drive and sent me on my way AND did a multipoint inspection and recommended I get that issue taken care of when I got back. Note that this was all at the end of their workday. In the past, I knew about customer service like this but had rarely experienced it firsthand. This is an old school way of taking care of customers. My only regret was that I live on the west side of Denver, and coming to South Colorado Springs is a bit inconvenient!!! My thanks again to Aleister and his co-workers for taking care of me.

Finance manager,Stratton, is a lying snake oil salesman. He mislead me into thinking I wasn't…read morepurchasing an extended warrant, but I did. I cancelled it in person the next day. Or so He told me he would do. I contacted the warranty company and they said it had not been done, imagine that. I had to go down there in person again. He told me he did it 8 days later and had me sign a paper acknowledging this. I got home and read the 6 paragraph form and realized he had just cancelled it that day. He did this because him and the salesperson get a higher commission when they sell an extended warranty. He wanted to make sure he received this before it was cancelled. 2 months later the bank hasn't received the check from the dealership.

great inventory great prices great people! love this place! Lucas helped me out with a…read moreprofessional attitude and a mastery of his craft. No bs but better no bs charges like dealer handling!!!

Cool cars and great people who really enjoy taking care of their customers. They specialize in all…read morecredit types, and are very easy and smooth to purchase from. Would buy here again.