Extremely disappointed…read more My doctor recommended physical therapy for a torn calf, but clearly stated it was optional. Before starting any treatment, I went to NovaCare in person and spoke with Joe, one of the physical therapists. I specifically asked him to verify both my primary and secondary insurance to determine whether there would be any out-of-pocket costs. He initially said there would not be, but I insisted that he confirm it to be sure--which he said he did. A day or two later, Joe called me back and explicitly confirmed that there would be no out-of-pocket expenses. Based solely on that assurance, I agreed to proceed with physical therapy. Even the NovaCare paperwork I received states zero out-of-pocket cost. Six months later, I received a bill, and now NovaCare is saying I am responsible for payment. This directly contradicts what I was told verbally and what was documented in writing. Had I been informed that there would be any cost to me, I would not have proceeded with therapy, as my injury could have healed on its own. This situation is unacceptable. I relied on NovaCare's verification of my insurance coverage before beginning treatment, and I should not be held financially responsible for their failure to provide accurate information. UPDATE: The general manager/district manager called and apologized, admitting they made a mistake, but did not take any action regarding the bill. Apparently, $207 is more important than their reputation.

From the owner: Experience the power of physical therapy with NovaCare Rehabilitation. Our physical therapy team…read morewill design an individualized plan of care that aligns with your specific goals in mind. Through clinical experience, ongoing education and clear communication with our patients, our physical therapists will give you the tools necessary to successfully heal from aches, pains or injuries and get back to what you love. We are proud to serve your community and are committed to providing an exceptional experience that promotes healing in a safe, compassionate environment.

awesome place & Awesome customer service. i received…read moretherapy there & very happy I recommended to go and visit the place it's different than traditional clinics

From the owner: Our Physical Therapy and Balance Center Clinic is a cutting-edge healthcare facility dedicated to…read moreenhancing the quality of life for its patients by addressing a wide range of physical and mobility challenges. This clinic offers a comprehensive and multidisciplinary approach to rehabilitation, catering to individuals of all ages and backgrounds.

I first went for my back issues and later for a torn rotator cuff and frozen shoulder. Both…read morephysical therapists were very knowledgable and helped a-lot. The only thing is that they don't have enough therapists or any helpers unless they had interns. Katie is great, I don't know how she fits in so many people but I would highly recommend her. She is very knowledgable.

I just "graduated" from 15 weeks of PT for a full hamstring tear. Thanks to Mike and his…read moreprofessional and continual reassuring manner, I am walking without limp. I recommend NovaCare in West Grove to all who need PT.

Dr. Sheptock is my primary care provider, she is absolutely amazing! Actually the entire office…read morestaff is always prompt and friendly. I decided to give them a try when I first moved to Kennett and I'm so happy that I did. I cannot sing their praises enough! Thank you for the wonderful, prompt and attentive care you have provided to me.

Good experience with Dr Francesco. He spent a long time addressing various concerns at first visit.read more

Sprained my ankle recently and decided to have it looked at. I found this business online and made…read morean appointment. The woman at the desk and the nurse were both friendly and professional. Dr. Lund came in and introduced herself and shook hands with me. I had X-rays taken and she reviewed them with me and answered all my questions. Amazing Doctor and excellent staff!!

Doctor is good. Staff is very rude and unprofessional. Better to go somewhere else that values…read morepatients.

I've had experience with at least three other physical therapy practices, two of which are major…read morechains. I can say that Excel has been far and away the best experience. I didn't feel like I was just working with a personal trainer, but with a true professional. I also felt that they took great pains to understand exactly what I was experiencing and tailored my treatment to meet those needs. Exceptional care and service!

I highly recommend Excel! Holly and Liz listened to my health issues and adapted my therapy…read moreaccordingly. The entire staff are super helpful and friendly. I'm looking forward to returning following my knee replacement this Spring.