Local insurance company that has been providing service for my car renewal and tenants insurance.read more

Terrible agent. Rude staff. Incapable of the most basic transactions. We gave up and went to a…read moreproper agent who was actually able to.do their job. Very bad service.

So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!

We arrived close to closing time with a request to transfer vehicle registration and setup an…read moreinsurance policy with a rather complex situation. The insurance agent was patient, efficient and professional.

Warning!!!! Virtually impossible to get client service if you have questions or concern. They…read morecharged me for a policy that I cancelled for 18 months and I am still trying to get reimbursed. Fraud/theft in my book.

As a former Nuera Insurance customer, I was disappointed by my experience after they got acquired…read moreby Westland Insurance / Westland Express. Nuera always provided top notch service and their website was easy and simple to use, and it was easy to reach insurance agents by phone. After the acquisition, Nuera's online insurance portal changed over to Westland Express's site. When logging in on Westland Express, you must choose between ZipTenant and Pocket portals - which I personally find confusing to the end user. Formerly with Nuera, could easily contact and speak to someone on the phone to discuss your insurance needs and questions... but with Westland Express, it's online and email only!!! For me, it's completely unacceptable that you can't reach anyone on the phone and have to do everything over email, waiting for asynchronous replies. IMO this just delays and slows everything down. Further, on my account there was no way to cancel insurance in the new online portal once logged in, so had to do that over email instead. Not sure if that was a bug or feature. Add to this various confusing email communications during the transition from Nuera to Westland Express' portals/plans and it was enough for me to pull the plug. Moved on to another provider at a more competitive rate, one which offered quickly accessible and helpful phone support. While I don't plan on returning, I hope they will update their portal login process to use only one platform for simplicity, and rethink their decision to only offer email support on Westland Express, as IMO it's detrimental to not have phone service vs other competitors.

I lost count how many years I have been buying my household insurance from Wong's!!…read more I usually go to their Richmond outlet but also like to come to their head office once in a while, as they are open during the weekends ( Yes! Sat & Sun!! ). Service is always attentive and very detailed, they also would give you suggestions regarding different plans and insurance package etc. Mr. Wong & Sally is our go-to experts whenever we have questions about ICBC matters and household insurance questions! Highly Recommended!!

I've been wanting to write this review for a while... I…read morehave been going to Wong's for years because I live so close, but not this year. The service was never incredible but after the rude service I received last year I vowed to never come back. Do yourself a favour and go to Tony Lau Insurance a few blocks up the street. I went there today and the service was so much friendlier and there wasn't clutter all over the office! I will gladly travel further for better service. Learn to appreciate your customers Wongs! You're not the only place to get insurance.