I have been using the Westfield branch of this bank for years. It's probably on the small side,…read morebut I've never had to wait or failed to get the type of banking services I needed. Also, if I needed something unusual, I could call ahead and it was always ready. It obviously has a vault with safety deposit boxes and a 24-hour ATM, in addition to the friendly staff that greets me when i walk through the door.

I came in with the proper Id. I am a signer on the corporate account. I wanted the check made out…read moreto the corporation on the account and they refused to write the check. In full disclosure I was closing the account.

After the wonderful Ridgedale office closed, and not being thrilled with the new location, thought…read moreId try the Madison branch. Not a fan. I tried to get an important matter resolved and have not heard back. I tried to call in, but they do not pickup. I would give them a 1-star except for one employee at the counter that so goes out of her way for you and that is appreciated. Wells Fargo is a hot mess. There is another bank that has reopened branches in our area and I have cautiosly been moving banking services to them. So far so good. Wells Fargo branches just dont do anything anymore. My bank card never arrived, they cant help. My checkbook reorder never arrived, they can't help. And the one thing they were supposed to help with they never got back to me on.

Just wanted to this bank to handle some basic paperwork and was greeted by a very warm and…read morewelcoming the manager. He probably seated me with a representative and they quickly and efficiently took care of my needs. I was very happy with this experience.

Been here before…read more Outside ATM available 24 hours Easy instructions Big parking lot Highly recommend

I have used this bank for a number of years. Excellent customer service. They treat you like…read morefamily. Very accommodating to assist.

Spencer is not a consumer friendly bank. I would not recommend. This bank does not want to assist…read morecustomers in any capacity. If you ask the answer is always no. Smaller is not always better and I've gotten friendly service from capital one which is a big box bank, if you will.

This bank has very little to offer consumers. Consistently short staffed and reduced hours puts…read moreSpencer Bank at a major disadvantage relative to on-line banks and competitors.