retracted earlier bad review because they did call me to attempt to rectify issue we had.

I did have an accident 8 months a go , and I still waiting for them to paid for my car total lost , they make you wait on the phone for more that 3 hours read more

It is very difficult to get service or to place a claim for the damages on my car. This Pearl Holding ignored our calls not even their adjuster does not respond to our claims. Is Pearl Holding insurance valid or fraud Company. Their operator who answers the phone does not give their physical address - she said they are not allowed to give their site address. (something is fishy) Filing papers in court only allows physically address not P.O. Box. Until now nothing was settled. I paid damages in my car since waiting is not worth it. Not to recommend this company. This company is fraud - They ignored your claims. I wonder how the state department handles this company with so many frustrated customers the state did nothing to remove their license. read more

If I could give this place 0 stars I would. Have not heard from them for two months for a simple windshield replacement. Have called, left multiple voicemails, emails, and nothing. I've even called the adjuster assigned to it and nothing. read more

They have not returned my email, they keep lying to me that they will send a link to upload pictures. 5 times i called to get link. I will send all my conversation to the ins commissioner today. I'm done read more

Horrible service. case has been delayed for a month so far. Stalling. Bad faith sue underway.

I will update to a 2 star as I was finally paid after almost 90 days. But it was definitely not an easy experience to get there. Lots of phone calls and long periods on hold. But I finally got the funds to get my car repaired. read more

Pearl Holding Group - Damage from Pearl's insured driver (actually the driver isn't the one on the policy, but the car is) - Auto Insurance Near Me - Plantation, Florida

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These people are thieves. They will take your money every month that you pay for your insurance premium but when it comes time to pay for your auto repairs they will make you go through hell. The only way to reach them is by phone. When you call. You will be put on hold for over an hour just for them to tell you they are still investigating or the call drop and you can't even talk to anyone. I don't understand how is it legal for a business to operate like that read more

PLEASE TAKE HEED!!! Some woman with no brains hit my car- guess what insurance company she had?? She swiped my car AUGUST. it's DECEMBER and I'm still having to deal with this claim! Paíd out of pocket for a rental because they would " reimburse"me- which by the Way, they only cover $30 a day. I was driving a crap $37 car around. And STILL paying a sum out of pocket. Ridiculous. $1600.+ later on my credit card and my credit score is SCREWED due to this rental. I has to PAY OUT POCKET FOR FINAL REPAIR COSTS to get my car back because I couldn't afford the rental anymore. This "insurance" is a SCAM!!! read more

If I could give this company no stars I would. It is IMPOSSIBLE to get to a live person when you call. There is no way to just press a key to talk to a person, You have to figure out which number & description to get to someone - then you are on hold forever (last month was on hold for over 40 minutes and the agent was not that polite. When the machine way thank you for holding it says there are 10 customers ahead of , even after 40 minutes. I had this insurance a few years ago and was in an accident and had to go to the ER. They took forever to pay the hospital and communicate with me and WOULD NOT help me get the damage to car fixed so still the damage . And since the hospital used Pearl Holding Group to get pay, they are still under my "insurance" because of that my Medicare still has it under my information, I was able to get taking care of -took me 4 phone calls.. I went to the ER last month and Medicare said I needed a letter from Pearl with a bunch of information the agent said that they would send that to me -have Not received. So am calling again and right now as I write this spent close to 15 minutes trying to figure out what button to press to maybe take to a live person, have been on hold for 20 minutes - still 10 callers ahead of me. They will take your money and screw you over when you have an accident. And am pretty the other driver was screwed over to. Am going on 30 minutes on hold with 10 callers ahead of me. THIS COMPANY IS HORRIBLE. read more

Beware! They are scam artists They desquise shop fees etc. In their offers for total loss claims- leaving you responsible for their negligence and making the customers pay for the shop fees and their loans read more

Terrible Experience - No Response, No Accountability In October 2023, my parked vehicle was hit by one of Pearl Holding Group's insured drivers, who left the scene. I submitted all the required information to their claims department (claimmaterials@pearlholding.com) more than twice, yet I have received no communication--no phone calls, emails, or letters regarding my claim. Every time I call, I am placed on hold for an unreasonable amount of time, only for the line to disconnect. On the rare occasion I speak with a representative, I'm told the system is "down," and they can't assist me. This has been an ongoing issue, and I am beyond frustrated. I had to pay out of pocket to repair my vehicle and want to be reimbursed for the costs. The lack of accountability and communication from Pearl Holding Group is entirely unacceptable. I would not recommend this company to anyone based on my experience. read more

Terrible company. I have full coverage and I've been waiting 6 months for my car to be fixed and it's still not over I haven't heard from them in over 2 months and now I'm being sued for 100,000 because they haven't fixed the other persons car when all they had a small scratch. read more

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Good luck getting assistance when you have an accident or need assistance. They only answer the line for new policies. It's been a month since our accident, no assistance. Check BBB website and it tells you more read more

Pearl Holding group is the worst. I have a claim after one of their insured people ran a light and I hit them. Of course, they didn't even have a driver's license, but Pearl Holdings still insured them! So, they have a stupid online process to add all of your information and then they claim they "review" it. I called them to get an idea of how long before they will review and they said 10 days. I told them I needed sooner. Their reply was that I was "talking nonsense" and "did I think I was better than anyone else". It amazes me how someone could be so rude. This company should be shut down. Now I fear retaliation from the call center and I doubt I will ever get my car fixed without filing a law suit. Anyone using this company should immediately run. They deserve a minus in the ratings, one star is 10 too many. read more

Got hit by their insured who somehow didn't have a license. The moron hit me at a red light with my daughter in the car. Accident was 100% pearl holdings insured fault. I feel bad for anyone who gets hit by someone with this piece of shit insurance. This insurance did not want to pay for a rental and took their sweet ass time to respond to the claim that was 100% their insureds fault!!! We waited two weeks just to get a response from them through email although we were expecting a "call". TWO WEEKS for an email!!!! After those two weeks we did the claim under our insurance who took care of us in 5 minutes. My car of four months was totaled!!! Please do yourself a favor, call your own insurance right away if you end up getting into an accident with one of pearl holding insureds. I hope this insurance gets sued or better closes down!! Shouldn't be insuring reckless drivers!! read more

I wish there was a way to give 0 stars. I've reached out for a month after me and my child was injured in a rear end collision by a guy that's insured by pearl holding group. Furthermore, I'm 8 months pregnant and just overwhelmed. I'm also appalled that a company like this, with the complaints, history and reviews is still in business. read more

They wont communicate with you if you have a claim. And They tried sending a check 1100$ short of damages that was submitted by THEIR contracted repair shop. read more

This company doesn't even deserve a star. Worst company I've ever dealt with. My son's car got hit by one of their insured. Dealing with their employees was a nightmare. Wouldn't return emails or calls. After reading all these reviews how are they still in business?!?! read more

This company is a scam. They completely ignore amy inquiry's. Ignore phone calls and email. Screwed me out of thousands of dollars.

don't ever deal with this insurance. co they are horrible. I was hit from behind last year. it was not my fault. my trunk was destroyed. they wanted to send me to a body shop that got bad reviews. they gave me 1370 to fix my car. I had 3 estimates over 3000 dollars. I ended up spending 3600 to fix my car they hardly answered th phone. my ins company went to surragation. and the case is closed. pearl holding company is so bad most auto body shops do not want to deal with them. some of them refused to fix my car when they heard it was pearl holding group. I did not. need this after hurricane Ian destroyed our house. I hope you never have to deal with this insurance co read more

There is one star because the site requires at least one and does not provide for negative ones. STAY AWAY FROM THESE PEOPLE! They will have no problem collecting your monthly but will do everything possible to avoid paying a claim. Back in early 2020 I switched to this "insurer" looking to save on my expenses after a health scare. ; mid 2020 an uninsured driver does an illegal left turn and totals my car. (Re: D3070479) The adjuster named Danielle and her supervisor, last name Long, strung me along indicating the bank needed to send them some documentation. Some time later I found out they had that documentation from day one and the bank has done everything that they were supposed to do, meanwhile I had been exchanging weekly emails and calls with the insurance and they keep shifting the blame to either the bank or me but not them. I finally just gave up rather than deal with the anxiety of a weekly call with these "Ladies", and just took the "L" a big $5K "L". Again, AVOID THE HEADACHE AND STAY AWAY FROM THESE PEOPLE read more

Worst insurance company, worst customer service. Their customer hit my car, was cited 2 weeks ago and still no adjuster assigned. I left voice mails and emails and was finally contacted today to be told no adjuster assigned yet!! I urge people who are considering his company to look elsewhere - this company is the worst all the way around! 000000 rating read more

Please advise if some received their check. my claim is stocking with them 4 months over now , adjusters changed 3 times, but no one back to email me or call , office just answered by agent and transfer to adjuster. read more

If I could give zero stars I would!!!! Absolutely horrible company. Never answers phone, rarely responds to emails and it is going on 2 months since my daughter (17) was hit by one of your insured customers and still has not been fixed. My daughter is without a car and now has to depend on others to get to school and work because your company is dragging its feet. Couldn't even get a rental because your company would only approve $21 a day. What company do you know that you can get a rental for $21 a day. Complete joke of a company. If I don't get this resolved soon I may have to go a differnt route to resolve!!!!!!!! I will also be reporting this company to BBB. Not sure how in the world they are still in business!!!!!! read more

This is by far the WORST insurance company I had an agent tell me my claim would sit on his desk for 3 days before he would get to it some real BS it took them 3 weeks to finally get an adjuster she was slow and didn't really care after multiple emails asking for information I guess Liza got tired of me and said my car is a total loss really?! I believe this company employees are lazy I see why the BBB gave them an F I blame the car lot for suggesting this horrible company well the car lot filed bankruptcy so what should I expect NEVER dealing with that company again I wish I could give zero stars for the abhorrent behavior of this company read more

ZERO STARS. Raquel Pena is worthless and so is everyone else who "works" here (if you can call it "working"). My car was rear-ended by a girl who was texting and driving; the entire front bumper of her car was damaged from clearly having ran into many other cars before mine. She was "insured" by Pearl Holding. I have been trying to get my car fixed since January. It's October. 10 months later and zero assistance, zero communication. The worst company (not only the worst insurance company, but just the worst company in general). I will be filing a complaint with the BBB and following up with my attorney to seek additional damages for my wasted time. read more

I was hit on January 2 and now it's February 7th and I still have no idea when I might get paid for my loss. The adjuster is so hard to reach. I have never had more trouble trying to get help for anything in my life. This accident was not my fault but the other party had this insurance (Ocean Harbour.) This has turned my life upside down and no one seems willing to help me and move the process forward. read more

I would not even give this company 1 star!, if I had a choice of a 0 rating! Worst Insurance company I have ever dealt with! Pearl Holding Group / Ocean Harbor. FYI In their contract terms if you have any kind of claim, police report ANYTHING whether tickets were issued or not, even if accident was not your fault, even they can and do cancel you within first 60 days of policy. I am sure there are more loop holes for the them in the policy. No other insurance company has ever heard of this! On top of that they keep taking your payments even after cancellation. And don't expect to get a full refund or your refund back quickly. They mail a check rather than return it to your card. Even 8f they say they will "expedite" your check, they don't. No department communicates with each other internally. So miss information will be given! Stay clear of this company! read more

A drugged out drunk person hit my car and then landed on my neighbor's car. This person was insured by pearl holding group. No communication. No check. No returned phone calls. No call back from supervisors. Nothing. Two months already. Everyone that works there is nasty and uncooperative. read more

Horrible customer service. I was on holding for 55 minutes only to be transferred around. Do not use this company.

Actually less than one start-they don't cooperate with their insureds, don't pay claims, don't cooperate with attorneys. RUN! JArmstrong read more

Wow, what a shit show it is trying to deal with these people. They do not pick up the phone and never return calls. I have been trying to get reimbursed for rental car expenses for months and have been tossed around like a hot potato. Every time I think we might be getting somewhere with emails I am told by the adjuster they are no longer on my cast and end up at another dead end. This is a frustrating game and nobody should not be treated with such disrespect ever!!! Frustrated and angry beyond measure!!! Would love to give negative 1000 stars. read more

If i could give zero stars i would... this company along with freeway insurance should not be in business and I've read over 100 Better Business Bureau complaints. After only having insurance with this mediocre company i cancelled my policy by phone and in writing emailed to them and yet i still get a notice of a scheduled deduction. Please don't give this bad company your business. read more

Pearl Holding Group - Still trying to go into my bank account when i canceled my policy. Definitely fraud - Auto Insurance Near Me - Plantation, Florida

This is the worst insurance company ever. I have sent them every document they request at least 2-3 times. Have detailed police report. Can't get through by phone and e- mails simply request more time and same information. They should be out of business. I'm contacting the Florida Attorney General Office and persisting with daily e- mails to the company. read more

My daughter had her car backed into while in the drive thru. This company refuses to take calls so that we can move forward with the claim and get her car repaired. Multiple calls and emails have gotten us nowhere. Time for a lawyer read more

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Worst insurance company ever . I was insured with them for 2years , then got in an accident and was held at fault . MY insurance company wouldn't pay and DMV suspended my license behind it . I drive for work and this killed my income. To this day , I can't drive , a year later. read more

They don't even deserve one star. I would rate this company a MINUS five stars if I could. I was rear ended on I95--clearly the fault of the other driver. As required, I filed the accident report, two insurance estimates and the state police report six months ago. I have yet to receive a check. I have emailed and called them. It has been impossible to talk to someone. Finally got through and Pearl Holding is telling me the driver of the other car has not responded to their calls. Now they are telling me they are not sure she was truthful with them when they insured her so her insurance may be void. I told them if they accepted her payments the Ocean policy should be good. I am reporting them to the State Insurance commission. read more

1 Star is not even good to give to this piece of s%^& insurance company. Their customer service is the worst. My daughter got hit by one of their insured on 6/12/23 and still until today 6/15/2023 no appraiser nor adjuster has been assigned and they want us to send pics ...what do they pay an appraiser/adjuster for? I sent the pics they asked for, then they asked for more pics. I also sent them the estimate I received from the body shop, what else do they want, this is unreasonable. They won't even release a rental, what a BS*&$ company and yes, it is very aggravating getting to Customer Service. They need to be reported to the BBB. I was even told from the body shop that they're the worst insurance company ever, the body shop has had vehicles from claims under Ocean Harbor Casualty Insurance/Pearl Holding Group going on 6 months. on top of that the driver was not even the owner on the policy, nor the passenger and they only have PIP/PDL. Tell me why does a company like this even exist if they can't do their jobs adequately and with prompt? Really frustrating and aggravating. All their reviews are terribly bad. If nothing is done by tomorrow, ( they are closed on weekends ) they are going to be reported to the BBB. read more

This is the biggest piece of sh*t company ever and the employees are the flies that eat that sh*t. 3 months and still trying to get my car fix. They finally owned up to say the policy holder was liable, took my car to the body shop 3 weeks ago and they're giving the body shop the shaft. The body shop tried 15 times to email and called numerous times with no reply. I hope this company burns in hell!!!! WTF!!! read more