Great customer service and the prices are better than other places I've been. As promised if I…read morewasn't happy with the first pair they let me try again with different frames. I'm a happy customer.

Bad quality frames 2 nd time with different frames and they fell apart. Had to wear my old Walmart…read moreglasses. Went to get them fixed and ended up leaving as the line was 6 person deep and 2 people working. One was helping customer and the other was on a laptop. I will go back last time and get them fixed and that will be it. Not recommended

It was a busy day but the staff was attentive. I was frustrated trying to put a replacement lens…read morein my ray bans and asked for help. In less than 5 minutes, he came out with my sunglass all together! So very nice! I appreciated their help. 100% recommend

Very disappointing. They gave me the wrong prescription for my eyes. I thought that maybe it was…read morewhere I got my eyeglasses so I took them back for adjustment. My old eyeglasses are better than my new ones. Now I have to wait two years because of my Medicare insurance. We are elderly, live on a fixed income and live 100 miles from Rapid City. When I called them to ask if they could recheck the prescription they told me I would have to pay because it was just past 60 days. Between bad weather, subzero temperatures, the long driving distance and getting the glasses rechecked they wouldn't budge on this. I guess that even though western South Dakota is VERY rural, Independent Optical believes everyone lives in Rapid City. They are not flexible and have no compassion. This is their fault. I definitely do NOT recommend them.

My family and I used In Vision for eye exams, and I ordered glasses through them. We were pleased…read morewith the service we received from their office that day. There were multiple delays in processing the order and the glasses, and it ended up taking substantially longer than I was originally told. After multiple delays I picked up the glasses and explained my frustration to the person serving me that day. The doctor was out that day but she later personally emailed me and apologized for the delays. Also, her office wrote me a letter with attached discount if I would give them a second chance. It was great customer service and I appreciated it. We all deserve a second chance. I would consider going there again. I am quite happy with the glasses as well.

I had a meeting with OD Steven Schaefer. It was my first time here, and the first time in a long…read moretime that I had anyone check on my eyes. Everyone in the office was very friendly, and it was a welcoming environment. I checked in and did the typical insurance exchange. Within a couple of minutes Dr Schaefer came out to get me. At first I thought I had the summer intern, as he is a young looking guy. I am at an age where I can fortunately choose Doctors that should outlast me, so that I don't have to adjust for someone new. Dr Schaefer may be young, but that comes with a huge benefit. Everyone in their life has met with a care provider somewhere that has decades under their belt, and they show it by asking a couple of questions, acting burdened, and rushing off to the next patient. Dr Schaefer was the complete opposite. He was patient, answered all of my questions, and was highly professional throughout. He definitely fits the requirements for a Doctor, and I will recommend him to anyone I can. This office is extremely lucky to have him! Thank you Sir!

The parking lot is SUPER TIGHT! I had to squeeze out of my truck to get out and back in. Otherwise,…read moreprovider was friendly and educational

What a beautiful office with such friendly people! The office is quite amazing! And knowledge is…read morealways important pertaining to eyes- this office has hit every bulletin point for me!

The 3 stars are EXCLUSIVELY for Dr Lynn Tucker. He is Amazing!!!…read more It's a shame how a lousy office personnel can smear the image of amazing professionals. And I can't say that they went to any Vet schools, because people that works with animals are very caring and compassionate, which is not what is happening in this office!! I get better treatment from a Macy's retail person than from the staff in this office!! And not like they are free, or low cost. Go figure!!!

I want to thank you all, especially Eddie, for helping me while I was visiting the area this week…read moreand broke off a nose pad on my glasses. I called and asked if I could come in and have it repaired. Even though the waiting area was crowded with folks, Eddie took me within a couple of minutes, fixed my glasses, even gave them a good cleaning and tried to remove some stains on the lenses, and sent me on my way with a handshake. I appreciate it!

I have been going to Dr Porisch for a couple of years now and always have a great experience, he is…read morepatient and never makes me feel rushed when doing my annual contact lens exam. I dont have any complaints and would recommend giving him a try.

Precision Eye Care is so professional and efficient. They set me up with multifocal contacts that…read morehave truly improved my vision and quality of life. I no longer need readers, which has been amazing. Highly recommend!

This is my first experience with Pillen Optical and for sure my last…read more For starters their selection is subpar at best. There is no waiting area and staff seems clueless and spacey at best. Had an appointment for eye exam at 3:45 showed early, did paperwork and waited for almost an hour before called back. This is where I really regretted making my appointment here. Dr. Jonathan Nebelsick is very quick with his exam. Not giving me enough time to make selections between numbers. He seemed very rushed and like he had something better or more important to do. Which I thought was very rude and not doctor like at all. And my wife agrees as her appointment was rushed. I was prescribed progressive lenses. I just received my glasses from GlassesUSA, as I refused to go back to Pillen for picking out glasses. Needless to say this "new" prescription is no better then my single lense prescription from last year. They claim to be the cheapest in town. Which I'm sure they are. But I recommend taking your business elsewhere.

WOW, what are great company!! The people are friendly and helpful. I went with the two pair of…read moreglasses for $100.00. I think it's a great deal with my eye exam, it cost me $200.00. Because I didn't have my prescription it was a little more but beneficial. The eye exam was comprehensive and he shared a lot of knowledge with me.

Went to the south side vision center on Stumer Road and had new prescription made. The product had…read morethe vision axis such that they didn't match, meaning you could close one eye and get good vision in the other eye but vision was blurry in the first eye when opened which would become perfect if one moved his head. They were off and did not line up with one another. The girls there tried to BS me into believing the prescription was good and somehow I was imagining the problem or something like that, which was totally ridiculous since I'd had many pairs of glasses before with excellent results. Three of them kept telling me that they could remake the lenses but they'd be the same so I demanded a refund, which they grudgingly provided. Amazing how friendly they are when you have money for them but decidedly unfriendly when they have to issue a refund. STAY AWAY! I went to Pillan Optical and the result was virtually perfect the first try. I wish I could give NO stars for this review.

Not impressed. These guys are beyond over priced and the employees are just rude and snobby. 200…read moredollars for a basic eye exam. Anywhere else it's 80-100. I mean even if I was rich I would over pay 100 for a basic eye exam. They need some serious customer service training too.

I stopped by the optical shop last week and got an eye exam and new glasses. The exam was better…read morethan most I had had in the past with cool photos they took of the inside of my eyes. The glasses were progressives with AR coat and scratch coat. I paid a fair amount for them but as the opticians told me I got discounts on the scratch coat for free with the AR coat and the frame was on sale too.