Overall this office performed my biopsy well. Beyond that they have been so horrible I could not…read moregive them more than just one star. I would not recommend this business. They have shown contempt and disregard for me as a patient, customer and a person. I was referred to this office by my dentist who detected potential cancer concerns on my tongue. They sent me to this office and instructed me to take my medical insurance. Upon arriving at the West River office I was told they do not take medical insurance (even though a biopsy falls under a medical procedure). When I asked for clarification on why I was instructed to bring my insurance card to them, the receptionist sternly said "If you don't want to pay, you can leave." They choose to not work with medical insurance. For - what I gather - no other reason than laziness. I did pay in cash that day. That's what you do when the concern of cancer is lofted at you. 10 months later I received a phone call from Indiana University (IU). They did the lab work on my biopsy sample. But failed to send me a bill. IU blames West River for a minimal error in my address, and West River blames IU. West River did submit their work to my insurance company (a small outfit you may not have heard of - Blue Cross Blue Shield), but refused to recognize that IU was out of my network. West River did no due diligence to work with my insurance and send the lab work to somewhere in my network (they choose to ignore the many labs in the state of SD in favor of somewhere states away). They gave me not option or notice that they chose to use an out-of-network lab. To recap: They would not take health insurance (despite attempting to make a claim -- is that fraud?) They would not do due diligence to work within my insurance's network. They gave me no notification that they were contracting out this work and that I would have additional financial responsibilities. They gave IU my address incorrectly (according to IU) and I didn't receive bills or notice for over 10 months. They took my money (rudely and without compassion) and demonstrated no concern for the additional challenges they created for me. In fact they seemed inconvenienced that I would even bother to investigate these business practices. In as much as possible, do not give West River any of your business. I will update if West River decides to take any responsibility or actions to care for this customer.

Thank you very much to the team of the clinic! My wife even…read morecould not sleep the night before the visit, but coming here felt like she was in our favorite family, with our own people. The most challenging thing was to endure the painful injections of anesthetic first. All the staff: Cindy, Mary, Chuck, treated her with extraordinary, sincere and touching care and attention, trying not to hurt her. And Cindy also called us the next day to check on my wife`s well-being reminding of the home treatment. Thank you the whole team so much from the bottom of our heart again for your kindness and professionalism! You are the best!

The staff at Dakota Regional Periodontics provides exceptional service in all aspect of the visit…read more The always friendly front desk and exceptional knowledge, kind, and personable staff and doctors. I always leave there feeling I have received not only the highest quality of care but an office that exceeds expectations in caring for their patients on a personal level.

Dr. Whillock is now retired. In September 2011 I was fortunate enough to get an appointment before…read morehe closed his office. At that time, Dr. Whillock was the only SD member of the American Academy of Cranio-Facial Pain. He is extremely knowledgeable about periodontics and bite issues. I wish him well in his retirement.

Be aware! Went to place a crown on an existing implant . I have had this done before on another…read moreimplant! They had my insurance info before hand. Before seeing Dr Jensen I was taken to do an xray. I now understand it is an intraoral xray! Asked if it was covered the technician said yes. Finally see Dr Jensen , he states he can't put the crown on and wants me to see another dentist for imaging who is not on my insurance ! Left disappointed and confused because not my first crown for an implant! Go to another Dentist Dr Rice and he can put crown on with no problem. They sent a bill for over $350 for an xray not covered. They could not put crown on and wanted me to go to another dentist before they could do anything! This is just to warn anyone thinking of going to them.

I had Dr. Bury for 2 different procedures over the past 2 years. I found his procedures to be of…read morethe best I have experienced. However, his accounting has issues when 5 months after my bill ($1300 +) was paid in full per the signed "estimate" as it is now referred, I received a bill with no explanation other than $39 over 60 days and $32 over 90 days. It was the first I had ever heard of these charges. A call to the office revealed they were charges for 2 X-rays. What dentist does not realize that X-rays are a part of a procedure and should have been included in the "estimate." My experience with delayed billings like this is that the business is having financial problems.

I just had my 1st appointment with Dr. Doerr @ Boulevard Dental and he and his Staff are absolutely…read moreamazing! Very thorough and took time to explain my different treatment options so that I could choose the best treatment for me and my budget. Their front desk receptionists and Dental Assistants put you at ease and were so friendly and welcoming. Would highly recommend them!

These guys are great! They weren't judgmental in any way despite the fact I haven't been to a…read moredentist in the last 6 years. After being traumatized as a child, these guys really put me at ease and really made me feel comfortable and explained what they were doing and why. I never thought I would be *almost* excited to go back to the dentist!

I love that they take time to thoroughly explain everything to me, they are always friendly and fun!read more

From the owner: Creative Smile Designs is creating brighter smiles in Rapid City, SD. Experience a unique approach…read moreto comprehensive dental care with Edward J. Lynch, DDS, PC and his knowledgeable staff that offer beneficial treatments options for your dental hygiene and health! Creative Smile Designs provides a wide array of services for the entire family, including, but not limited to: General treatments Cosmetic dentistry Endodontics Periodontics Oral surgery/extractions A bright smile says it all, happiness, health and confidence! Through proper preventative care and regular check-ups, you can keep that smile looking its best! Call Creative Smile Designs today to schedule your appointment! New paitients are welcome.