they work with our needs and explain everything to me in a way I can understand. They make my…read morechildren smile and feel welcome, and I can always be there with them.

Dr Norby is a PHENOMENAL dentist however, the Office Manager/Billing Manager or whatever she is, on…read morethe other hand is a piece of work. Both of my children have always went to the dentist at the same time. They have the same insurance. They are trying to charge me for my sons cleaning from over a year ago or more saying I didn't provide insurance info. My children have the same insurance and they got my daughters right but didn't enter my sons into their system. They sent me one bill and I called, got a voicemail and no return call. Went today, my son has a cavity and needs a filling but they won't allow me to schedule his filling appt without me paying the bill or making a payment towards the bill that I am NOT responsible for. Why would I provide one child's insurance and not the others on the same visit? That just wouldn't happen and makes no sense. Therefore, we will not be seeing Dr Norby again, which is sad bc he is a great dentist. Also, they refused to let me talk to Dr Norby, who owns the practice. That girl, who handled insurance and all, needs to own up to her mistake and get off her power trip! Since posting, I've come to find out I'm not the only one who has had issues with this same girl and same issues as well.

When it comes to go to the doctor or dentist my kids get super scare and nervous cause they don't…read morelike shots but at smile oneonta they enjoy going .Dr Jolie and her staff are always nice and they caring .They have a nice size waiting room full with toys for the kids to play ,very clean place too .Thank you Dr Jolie

Nassetta pediatric dentistry was very skilled with handling my two year olds dental needs.read more

I'm new to Hoover & very happy to have found the pediatric branch of Brocks Gap Dentistry!…read more I scheduled an appointment for my oldest child, as a follow up to having a tooth extracted in our previous state. Upon entering the office we were pleasantly surprised to see his name displayed on an a-frame sign, welcoming him as a new patient. How thoughtful! I've since returned with my younger two children for cleanings & for follow up visits for my oldest. My entire crew enjoys visiting this practice! Staff has been consistently friendly & helpful. Hygienist and doctors are skilled & knowledgable. They have provided quality care and ongoing clear communication. Paperwork is complete online prior to appointments or in-office with a tablet. The waiting area are child friendly & fun -- complete with arcade style game machines (Pac-Man, Stargate, Galaga, Multicade) and sit-on monster trucks. If you're looking for a pediatric dentist, I highly recommend scheduling with Brock's Gap Pediatric Dentistry!

Today I received a "Final Notice" text from Brock's Gap Dental Group threatening to send me to…read morecollections over a $35 past-due balance. When I called the office, I learned the charge was a late-arrival fee for an appointment in 2024. I didn't miss the appointment -- I was simply a few minutes late -- so they billed me $35. I asked for the "late fee" to be removed and they refused. It's disappointing, but they've lost a patient over a ridiculous policy and $35. I would recommend considering other dental offices in the Hoover area that take a more reasonable, patient-focused approach.

Our pediatrician recommended Dr Vann, and we have been very pleased with the services provided…read more His office is very good with sending reminders about upcoming appointments so you don't forget after 6 months. They have been super friendly with helping my oldest get adjusted to the dentist chair, and they have all the fun things that a kid could want!

Ever since our pediatrician recommended this dentist to us, our children have been coming here…read more They always do a great job with the kids, no matter their disposition. They are friendly and understanding - a must with toddlers, and I am very pleased with them so far.

My daughter was a patient there since Dr. Nimer. When Dr. Massey came and moved to Deerfoot Parkway…read morehe became rude. I explain that my daughter was allergic to lidocaine and I received a phone call the next day advising she needed to find another dentist. That was perfectly fine. I had to let everyone know. He is very arrogant.

My daughter has been going to this dentist office all of her life. She was scheduled for a cleaning…read moreon September 28th, and we received a phone call on September 26th saying that she could not come anymore because of her age. We made the appointment six months ago. No one mentioned anything at all about her age being a problem at that time. According to the staff person that I spoke with today, she's considered as an adult at her age. I've checked around at several other locations. I'm hearing people say that they're able to accept their patients until the age of 20. I begged her to make an exception this one last time due to the fact that we only had a two days notice. She's not an adult, she's 17 years old. They refused to make an exception. I would never recommend this practice to anyone. This was done in poor taste, especially for a life long patient.

I had a work appointment that I needed to get to by 2:30pm and let the hygienist know. She finished…read morethe kids by 2:05pm and just needed the kids checked by the dentist. Dr. Bowman finished with a young patient and then saw a friend and had lengthy personal conversation of 5 minutes with a patient/ friend. I tried to be patient but really became frustrated when the conversation was regarding their vacation to the beach. Finally I asked if the hygienist could intervene & let her know I needed her to go ahead and look at them. She attempted but Dr. Bowman passed us to go to the patients on the opposite side of us. I was told by the hygienist we were next to be seen beforehand and this was upsetting to me. I told her we would just go on because I had an appointment. The hygienist went to let her know we needed to leave again and she refused to come over and directed to get Dr. Bishop to come over to look at the kids. Dr. Bishop was quick and addressed that one of my kids needed treatment. She was kind and accommodating. Later I called back to set the follow up to have my daughters cavities filled with them and requested Dr. Bishop and was told they couldn't accommodate that because of how they saw patients. I voiced that made me consider changing dentists altogether because I did not have a good experience with Dr. Bowman and detailed briefly what happened. The receptionist said in a ugly, smarty tone, "She would be happy to send her xrays elsewhere." I said, "I am sure you would, you clearly don't care how she treated us." She said in a hateful tone, "You don't know what I am thinking." So I just rescheduled the appointment and hung up. Kelly called back to inform me that Dr. Bowman was unaware that we needed to leave for another appointment and that she would never treat someone like I described above. Then she said this was Dr. Bowman's practice and that I needed to find someone else to provide dental care. I politely agreed. I have never been asked to leave a practice, I never yelled or cussed I just stated I had a poor experience and preferred one of the other dentists going forward when scheduling my appointment. There had been no issues prior to this day. The receptionist Kelly was rude and basically told me the things I said were not true and that it didn't happen. I think if I had been the dentist and learned there was a patient issue I might would have called the patient family to seek to understand what happened and try to make it right. But instead no apology and was asked to leave because I wanted one of the other dentists to take care of our children. I didn't want to change dental facilities at that point because she needed immediate care. Initially they scheduled her 5 weeks out to fill 3 cavities. I thought that seemed a little long for dental care and kind of felt Kelly did that to get me to go elsewhere. I didn't say anything about it so she called back within an hour to request for us to find a different dentist office. I have a new dentist 5 star rated who scheduled us for a dental care appointment next . If I could communicate one thing in all of this an apology would have gone a long way from the Dentist and the receptionist could have worked to orchestrate been an advocate for this but instead was rude and a catalyst to her losing a client. I guess they do not value my business maybe because they have too many clients.

I am so thankful for Dr. Bowman. I would give 10 stars for all they do! She helped us with an…read moreemergency dental situation on her day off, going above and beyond to make sure my baby was taken care of - even helping refer us for additional services. Her kindness, sweet personality, and care for her patients is enough to tell you this isn't a job for her, rather it's a calling! Would highly recommend to anyone!

After receiving a root canal and crown from my primary dentist and endodontist, my retainer no…read morelonger fit correctly. I contacted Vital Smiles @ 2525 Center Point Parkway. I was not charged for the consultation (+) and advised as to what I might want to try. I returned in September having not worn my top retainer for about 3-4 months. I was thinking I would have to have braces again and at my age I didn't want wire ,I wanted Invisaligns. This would have cost around $1600. Dr. Browne assured me that I wouldn't need to get braced up again and that my teeth had not lost much alignment. Whew! Instead, I paid for an impression for a new top retainer and I picked up in 2 days! I couldn't believe the short turn around time. BUT WAIT there's more! My bottom retainer had a rough edge on it. Dr. Browne clipped and smoothed it off and it was as good as new. No charge! (+) I am most appreciative to Dr. Browne's HONESTY. No one tried to upsell me or get me to buy products I didn't really need. I'm grateful to the efficiency of the staff and getting the work done in such a timely manner. Kudos to this office and best wishes for your future.

Juanita Walker and staff is the best. She has so much patient very knowledgeable understanding…read more. this is the best decision that I could've ever done for my son M J to correct his teeth. Vital smile also offer a payment plan. Thanks so much. Vital smile Centerpoint, Alabama

Excellent experience with this practice. I had avoided the dentists, due to my experience with my…read morelast one. I needed to have some dental work done, and by luck, I found the dentist for life. Most of my experience has been with Dr. Mim, a wonderful dentist who really takes time to get to know you. My procedure was kinda lengthy, I had NO PAIN at all. Most of the staff knows me after only going here for 18 months, and greet me with a smile and pleasant conversation.

Took my 17 month old for his first dental appointment. Staff was patient, professional, and…read morefriendly. Dr. Lovell was great, there were no tears . He took time to explain how to best brush my baby's teeth, and what to expect moving forward. He was recommended by a friend, and I would recommend it as well. They offered my baby a toy after his appointment, which I thought was a nice touch.

: Dr. Prabhavathi Prattipati, DMD. Has been my dentist for about two years now and I have been…read moretransformed in this short period she has services me with fillings, crowns, bridges and top tier semi annual preventative cleanings. I'm so pleased with all my work and my perfected smile . In my book she's a 10/10. Book an appointment for an exam and you'll see too.

This office needs to do better. It is going on 1 year that I have been waiting to get refunded for…read moreservices that were sent to my insurance that weren't rendered. They were paid $808 which came out of my available benefits, making it to where I had to pay out of pocket almost $1000 at the oral surgeon office, because I ran out of benefits. This office knows they made a mistake but have yet to fix it. I have been on several 3 way calls between them and my insurance. They were literally told exactly what to do but still the money has not been recouped. At this point, they need to just refund the money to me because it's already been over a year. The whole goal was for them to send the money back to my insurance so that the oral surgeon could then resend the his claim and it be paid for what was denied due to not enough benefits left. ​​​I am at the point that I'm going to contact the Better Business Bureau because this is fraud. Insurance fraud. I'll be reporting this everywhere until my money is returned to me.p