I just tried booking a ride that is only a couple blocks. I am disabled and am unable to drive, and…read moreI have no car. The woman on the phone told me "It's just a couple blocks, you could just walk it." When told I was disabled, she replied "Just making sure we are on the same page." If I could give a lower rating, I would!

Worst service ever. I have used this company before, a very long time ago. Never really had a…read moreproblem. However, today they seem to be incommunicado. I have tried for two hours to reach someone so I can get to a medical appointment. Each time it goes to voicemail and says that the voicemail box is full and disconnects the call. If you are going to advertise hours of operation, it would be nice if you actually had a way that customers could actually reach you during hours of operation. Their customer service is nonexistent.

We were in a circumstance where we had to get to the airport. Michelle responded quickly and we…read morewere able to secure transportation for the next day. The driver was on time, friendly and courteous.

Well, I haven't had the chance to meet Michelle, but I did meet her special friend named Robert,…read morewho happened to be sitting outside of the airport when I had gotten off the airplane and my ride had failed me and I had no way of getting around and he was pleasant and very pleased to offer to. Help me and get me to my motel and even help me with my luggage. And we communicated and talked about life and things and what he used to do and his special friend and her kids and how he started the business for her, I would recommend then to anybody. Gabby may be a little more expensive, but isn't it worth it when you can know and trust the person that you're getting a ride from, especially when you don't know them. I would recommend them to anybody.Thank you

My daughter was picked up from the airport by an older man in a minivan with a missing bumper. His…read morevan was full of trash and very scary. The entire ride.back to her dorm he was asking her very personal questions and kept telling her that she was very pretty. She is only 19 and was terrified the entire ride. She felt extremely uncomfortable and unsafe. Being in a college town, you may want to vet out your drivers, especially if they are driving young college students around.

I have already ridden with these guys 4x, since my arrival, in Pullman and......I LOVE them!!!…read more Kind, timely and really accommodating! They provided me restaurant recommendations and, even patiently waited for me, while I ordered a coffee, after dinner! Couldn't ask for better service! Thank you, Ashley and Jenn!!!

Called for a pick up and the driver had to wait 2 mins for me to come out. No warning or anything…read morejust left. When I called they said they would find out where my driver went. Maybe the wrong side of the building? Nope. He completely left. And the person who was suppose to talk to my driver texted him instead of calling so I sat there for 15 mins awaiting just to get ignored when I called.

I booked Pro Cab from Pullman-Moscow airport to Moscow and the driver took in someone from Pullman…read moreairport without my permission who was actually going to Pullman so driver drove me to Pullman to drop the guy and later Moscow where on the way he turned on meter and charged me $30 where actually I used to pay $20. Then he was arguing with me that I got discount. Horrible experience!! Never ever go with it again.

Same as Pro Cabs. Only one guy I've ever gotten and he quotes "15 minutes" each time I call…read moreregardless of how long it actually takes him

We scheduled a time a week ahead of time to be picked for the airport early in the morning. We…read morewaited in front of our apartment for 30 minutes, then put our luggage in our own car and drove ourselves to the airport, paying for parking for a week. We barely made our flight, this company cannot be depended upon for picking you up at a specific time, they completely forgot about us.

I had to use this taxi service while on travel in an emergency situation because somebody blocked…read moremy Corvette in - I had somewhere to go so I called them up they came quickly they got me where I needed to go and the rates were really good!

This is one of the cheapest ways to get from the Spokane Airport to Pullman if you don't have a…read morecar. They are very helpful. When my plane was half an hour late they waited for me. Their drivers are polite and professional. Their mini buses are comfortable. The only reason I'm not giving them five stars is because they only run this shuttle once a day in each direction, except on Fridays when they run it twice. It is a bit annoying to have to plan your flight around a once a day shuttle. They also run a shuttle between WSU and UI that is free for students, and that service is pretty good. Make sure you know where the bus stop is though, particularly in Moscow. The stops can be difficult to find and the signage is sometimes confusing. They also run special buses to Seattle for holidays. I have not used those services because the times never seem to be convenient, particularly for the return bus to Pullman. Also they only sell those tickets as a round trip.

Five stars to the experienced drivers, staff and owners. Weekend Express for Winter Break Jan…read more 12th. Not only did they give updates, have to re-route and still got our Cougs there safely and made great time under the conditions. #628 Was greeted warmly, loaded bags and excellent driver. Love Will be riding again. Give him a raise