I went to this satellite location of Royal cleaners to drop off a suit and due to covid had to do…read moreit through the drive-thru which is no problem and was expected. First time I've ever used this location and I had a few questions for the clerk as she took my information and I've never been treated any Ruder by the face of a company in my life. Obviously this woman was having a bad day, and obviously she doesn't care about anyone else's day. So after her badgering me about me not wanting to give her my email address in a wonderfully condescending I suggested that I try something different and that I would just take my clothes back and she happily obliged by tossing them back through the window to me and I drove off. I took the time to call the main office and ask for one of the owners and a gentleman named Mike took my call and couldn't have been nicer trying to diffuse the situation. I may be willing to give them a second shot somewhere down the line because of Mike's intervention, but it's unlikely I will ever visit the Murrells Inlet location ever again. Longtime resident, fairly even-keeled, my first-ever Yelp review of any type. What should have been just a simple Exchange felt like a visit to the principal's office, and this rude lady acting like the principal. Not the face or attitude I would want in front of my business but it's not my call on who they hire to run the places. It is my call however to fire them as a convenient spot for me to drop my clothes off though, and that location is off the list. Very surprising, Royal Cleaners has been down here in this area forever, I expected much better.

Lost an item that had a lot of personal value. Thought it was gone forever. But when I picked up my…read moreshirts, it was in an envelope attached to my laundry. The people at Royal Cleaners are great. Never a problem and everything always looks terrific. Thanks!

Great cleaners differently recommend quick and cost effective…read more Amazing service and great location.

It took too long just to dry clean a shirt and a pair of pants at this location near Myrtle Beach,…read moreSC. I was advised that it would take 3 days to process this simple order. No thanks.

I wish I could leave no stars they are horrible worst customer service ever. I placed an item to be…read morecleaned, and I got it back worst then it looked when it went in, and an item was missing they did not try to look for it, did not apologize or anything. I will never take anything there again. When I asked what about missing item, they stated that they can be sure there was another item. No customer service at all just down right horrible.

I believe it is family run. Good service, fast, affordable, good job dry cleaning clothes.read more

Friendly when dropping and picking up laundry and dry cleaning. Always seems to be ready earlier…read morethan promised. Love their texts when orders are completed and ready to be collected. And their work is perfect.

Brought 2 items in for alterations. They were completed on time, price was fair, and now the…read moregarments fit properly.

My experience with Lapels Dry Cleaning on Hwy 17 N in Myrtle Beach has not been a pleasant or…read moreprofessional one. The new owner is rude, obnoxious and disrespectful. I was told by the owner that he would refund my money for dry cleaning-never happened. After alterations they dry clean your clothes automatically I didn't want that service but, was charged and I paid it. The obnoxious owner said he would refund my debit card -never happened. The cloths were badly wrinkled in the back where they were laid on hangers. The alterations were terrible. I had to take them to N Myrtle Beach to Gala's Alterations. She showed me how the lady glued ( yes, you heard me right) my top of my vest and left the top not sown. My dress from Antonio Melani from Dillards hem was 2 inches shorter on the right side than left side. Shorts were uneven on both legs. Pantsuit from Antonio was uneven and not consistent in length. These are expensive clothes and they were not altered properly. I have spent a lot of money on dry cleaning and alterations here-no more I'm done. Miss Gala was nice enough to show me the mistakes made on the alterations and offered any help I may need in telling the owner. That is very kind & considerate of her!

They don't adhere to posted hours. I have made a 30 mile round-trip twice attempting to pick up…read moreclothes. Once I do get my clothes I will never be going back to this establishment.

These guys could not have been any more helpful. They were so great. We had a special day planned…read moreand needed help with pressing 4 dresses and a sick Hawaiian shirt. Called them and they got us all squared away in less than 2 hours. Forever grateful. Love you Lapels.

Use caution with high-end or specialty garments. If you use this cleaner, take detailed photos of…read moreyour items before drop-off. I experienced firsthand that without immediate before-and-after documentation, resolving a dispute can be very difficult. I was not satisfied with how my concerns were handled and would not use this cleaner again.

Simply put the owner is rude and can care less about customer service. I'd pay more for a simply…read moresmile - sorry never again!

Every time I come here I have a wonderful, curated experience that is personal. They are an…read moreabsolute pleasure to work with and work their hardest to give you what you want. They will also be straight up with you if something is not possible. Really just great humble people that love their craft and are good at what they do. Come here for your alterations!

Great local business! They do a great job amd always so pleasant and easy to do business with!read more

If you want someone that you can trust to do the job right the first time then this is the place…read more Friendly, professional and done on time. You couldn't ask for more in the dry cleaner and alterations service. Bubba and Ben will take care of you with a smile. Definitely 5 stars!