I wouldn't go anywhere else. You can have the fancy high end bike shops. They aren't for me…read more Freewheeler might look iffy when you see the location but they are far and above in their customer service and friendliness. Again, I would give them 10 stars i could. Check them out when you are ready to purchase your next bike or even if you just need your bike serviced.

Employees seem overwhelmed, frustrated and disorganized. Every interaction made us feel like we…read morewere a bother. (except the guy who helped me set up the app, he was great!) Trying to get the fenders we ordered at time of purchase was not pleasant. Waited approx 2 months when we were told it would be about a week.When I brought my bike in, they had no record of the appointment that I had made the previous week and irritated that I was told I could wait for the bike while I was in town and they would have it done in a couple of hours. Seldom have I had a less pleasant customer service experiences. I would recommend that you look for someone who wants your business and cares about their customers.

Its good. I bought a Trek there and i dont regret it…read more Sales/owner are informitive and up beat. I would recommend them.

Great local company with lots of openings for bike tune ups. I called the other local company…read morefirst, but they were booked until July. I then called here and they said I could drop it off in the next day or so! Needless to say, I came here and I'm super satisfied. The tech was really nice and helpful. I'll definitely be coming back here.

switched from running to a bike a couple years ago and have loved it...but i have absolutely no…read morefeel for doing my own maintenance. was having some shifting issues on my gravel bike, tried to do some tinkering a couple of days before my very first race ever...and completely bollixed it. went to biked for an emergency fix, and they turned it right around (and did a few additional things that needed doing) in time for me to get to the starting line calm and confident. the race nearly killed me, but they got me there. casey was great - took the time to chat about the repair, but more importantly, he met me where i was and didn't make me feel like a dope, which sometimes happens. i'll definitely be back - for repairs, for their next 'mechanic's school' sessions, and for an upgrade, when i'm ready.

Amazing shop! We stopped in for a tire repair (for a friend) and as we waited I was casually…read moreshopping for my first bike. We spoke with Ryan and Paul - we were immediately impressed with their service and kindness. Ryan showed me a few different bikes and let me test-drive them. I left with my dream used bike at an insanely awesome price. All-around perfect experience! Thanks to the Switchback team!!

Absolutely fantastic experience!…read more I hadn't even heard of Switchback before until a coworker recommended it to me, and they've already made a return customer out of me. My usual bike shop was quoting 6 weeks out for a tuneup, but Switchback was able to get to me in 3 weeks, and boasted a 24-hour turnaround once they had the bike. Sure enough, I dropped my bike off on Wednesday afternoon and got a text on Thursday afternoon saying that my bike was ready. Everyone in the shop was friendly and professional, and I felt like the price was very fair for the service provided. I felt listened to when I was describing the issues with my bike, and I'm happy to report that every single concern I had been resolved by the time I picked it back up. To top it all off, I took a test ride when I got home, and I don't think I've had a ride that smooth since I first bought the bike. The gear shifts were buttery smooth, there was no squeaking or rattling from the chain, and my brakes were firm and responsive. Needless to say, I've found a new usual bike shop. Thanks, Switchback!

Cross Country Cycle is one of the last places in the world where you can get this kind of service…read more the moment I walked in and met the owner, she asked if she could put her hands on my shoulders. She took one look at me and said, that's gotta hurt. She looked at my current set up, and caught something I had never thought of in my entire life. Having a stem that is very short, so you have a very short reach, raised at a severe angle, which gives you much better rise, so you can sit almost riding up or leaning back backwards, which is virtually impossible on a road bike. She somehow figured out a way to do it. The items she had in stock blew me away. I was so amazed; I've never seen anyone so good at fitting. The system she uses is excellent and it's not just the system, because most guys that I know who have done fittings have been done by another guy. She just had a special touch, above and beyond using the electronics in the dots. It was so amazing. I can't even begin to tell you.

They quoted a rental rate in morning but refused to honor it. Very disappointing …read more Nice guy at counter helped us but a faceless person refused to do what was promised.

Our family has been going here for a couple years now to purchase bikes and get our bikes serviced…read more Everyone we've encountered has been great - Geoff, Evert, Matt, etc. The guys are all super knowledgeable and not pushy at all.

Oh yea! West Michigan Bike & Fitness is a great store! I was there after work one evening. I was…read moreoffered assistance with just the right amount of time to wander on my own. Brandon encouraged my questions and curiosity. The store has a nice cross section of bikes and great gear. I'll keep you posted on my next visit but I was impressed!

These people were so kind even though I didn't purchase my trike from them. Found out they will…read morebuild a Catrike for you if you ask. My new favorite bike (trike) shop.

Keith ,Rob and owner Aaron one of best people if u wanna get bike recommend you get one u from here…read moreu won't regret it

Great service and quick repair! Helpful and knowledgeable with our bike while we were on vacation…read moreand away from home.

Would never have guessed that getting a flat changed while staying at the local campground would…read morelead to a new bike! I'd never heard of the Norco brand, but was impressed when I saw the quality... Then SHOCKED when I saw the price. We will be stopping in every trip up here, thanks guys!