ZERO STARS, AWFUL!! Worst customer service experience possible. I felt shamed and belittled for asking polite questions about how to save money for my pet's heart medication (which is significantly more expensive here than anywhere else.) I have a very tight budget and a sick dog. No one should encounter this sort of treatment when trying their best to keep a loved one alive. read more

0 stars. Did not compound a lifesaving medication for my animal because I missed a call from them asking to approve a 55 dollar charge. They did not even have the dignity to leave a voicemail for me, I had to call back a random number, luckily I did. I returned the call at 2pm, & my cat in heart failure does not get her medication today because this vet is too lazy to leave me a voicemail mail & finds 55 dollars more important than the lives of the animals they service. Wish I got the lady on the phones name before hanging up because I would comment on her uncaring, unsympathetic and unprofessional attitude. Editing my comment because this is clearly a pharmacy with carrying individuals but their main front desk lady is the most cold and cruel person. I have interacted with throughout this process with my pet. read more

I have used this compound pharmacy many times for my cats for various medications. They are friendly,answer my questions and prompt in the delivery of cats medication to my door for a minimal delivery charge. Very happy with them read more

Friendly staff and quick service! I ordered a complex prescription and the pharmacy tech made sure that I was prepared on how to take the medication. read more

I'm sorry to say the customer service at PenCol has been terrible the last 4-6 months. Every month we order a refill, something goes awry in one way or another: it took a full week for the refill to be ready last month, this month the order was shipped (for an extra $10) when we said on the phone we'd pick it up AND that's supposed to be in our chart because this same error happened several months ago, other months they've refilled without letting us know or it's taken multiple calls to get the refill done, etc. So I just discovered Chewy has a compounding pharmacy and a THREE month supply costs only 20% more than a ONE month supply at PenCol! I'm sorry to leave PenCol because it's a local pharmacy but we will save quite a bit of time, money, and aggravation by doing so. read more

WARNING!!! This pharmacy has made serious mistakes on my prescriptions 100% of the time and the manager, Tony, is rude and takes zero accountability. You would think getting prescriptions wrong and giving incorrect instructions would be treated seriously, but Pancol refuses to take any responsibility for their mistakes. Tony Jones, the owner, explained to me that it wasn't a mistake when they confused my prescription for a different medication, they simply "misspoke" when sending me away with 100% wrong information. They also get mg and ml confused so be extra careful about dosing instructions. I was advised to administer 3x the prescribed dose, twice the maximum dose, of a seizure medication. When I brought this up to Tony, he explained that they meant milligrams not milliliter, and then explained to me that 18mg = 3.5ml. I Googled it and and this is not true. He was just making excuses for his pharmacy's negligence. You can't trust anything they say. You can see from the other reviews on here, this is a systemic issue with this pharmacy. Tony had to close a previous pharmacy because he was found to have committed thousands of HIPPA violations. The Office of Civil Rights found that he had no processes in place to ensure HIPPA compliance. This negligence is indicative of Pencols overall lack of reliability. There are other pharmacies that will mail your medications directly to you for less $$, so for your own good, go with one of them. read more

Like most things, the person who picks up the call determines the experience. Brianna is fantastic! She is a natural communicator. Give her a raise, she represents well. read more

This pharmacy makes so many mistakes it's scary. I would not trust them unless you want countless careless mistakes. I have them way too many chances: My 6 week old son needed reflux meds, which have to be compounded. The first time we got his meds they were right and the pharmacy appeared accommodating when they quickly made the meds after I called.. but later I found out my doctor had called in the RX and pencol needed more information but failed to reach out for it which is why I called and the meds were not yet ready even though it had been several days since it was called in. The next time we filled the RX they sent an IV version of the meds, when we needed the oral meds. When I called and asked about it the girl on the phone asked "oh, did we not open them for you?" Umm... shouldn't you give me meds ready to go, let alone the correct meds for my newborn? Then, they mailed us the oral meds but my son's name was wrong. Then we received another package of the IV meds and we never asked for them. When I called about these mistakes the woman on the phone was very rude. I attempted one more time, giving just one more chance. When I called to fill the meds I made sure my son's name was correct and we asked for the oral drug. We were out of refills so they said they would call the doctor and ask for approval. Well... rather than call my son's doctors office, they called me and left me a voicemail like I am the doctor. Clearly, my voicemail is not that of a doctor office. I would NOT trust this pharmacy. Their attention to detail is non existent and they don't seem to care to even try. And this is a business that is making medication for people.... read more

I have sent in multiple RX's for patients. Pharmacy does not respond or send RX's in a timely manner or at all in some cases.

Twice, they've changed something about 2 different Rx's that I transferred to them- am now transferring the Rx's to a different compounding pharmacy. Have also experienced the poor customer service other reviews mentioned. The most recent was when my Dr.'s office called to inquire as to why they filled something differently and the Pencol person gave them a different answer than they gave me. Take your business to a company with better accountability - this company does not. read more

Never had a problem. Always sweet on the phone, at the counter, and quick to fill my rx.

I am going to give one star back because I finally got my product from Pencol compounding pharmacy. This time I knew I needed to call before I set off to the monolith. The phone call took three or four tries because the first person who answered the phone could not understand the four letters I gave for my last name. She asked me to repeat those four letters over and over and over and over, hung up on me once, put me on hold once, and the call was dropped. So complicated. Finally on call #4, I got someone else who could understand my four letters and put them into order into the computer and see that my prescription was ready. Now that I was ready for the weird parking situation and knew were the pharmacy was, it was a quick pop in. Surprisingly, they found my prescription right away with my four letter last name on the first try. The gentleman who was so nice before made sure to greet me and nod at me from behind the scenes - that was a nice touch dude! Finally - the product is really cool. A big giant tub of awesome foot cream! I don't know where else I could get this actually, and that is cool. read more

Nate one of your pharmacists at Pencol is incredible! I swear Nate never has a bad day! Thank you for everything you do for our clients and your patience. Great Job! read more

I thought I took a wrong turn into a big parking lot when I was very sick with cov19 and was very happily surprised that I was in the exact right spot for Pencol Pharmacy. I was assisted over the phone and my medication was delivered to my car. Pencol Pharmacy was a literal LIFE SAVER for my family; Pencol was the ONLY pharmacy that I could find to fill my Ivermection rx from my doctor. My family and I started our FLCCC protocol early in our illness and we all recovered without hospitalization. Thanks to the knowledgeable patient staff who helped me when I was at my lowest point. read more

At first I thought my experience with Pencol was going well. Prompt and courteous responses on the phone. But after trying to connect them with my veterinarian for some compounded sterile eyedrops for my dog, it seemed that all I was getting was attitude on the phone. I was always polite and just trying to hasten the process. When I showed up to pick up the eyedrops, they told me they were $75. This was about $30 more than the pharmacy I've been getting the same medicine from in Ohio. Unfortunately, even with shipping, I could no longer get the medication there since they are not licensed in Colorado. Mostly though, the price was less concerning than the frustratingly dismissive behavior that I got from both one of the pharmacists and from front desk. I will decidedly not use this pharmacy in the future. read more

My prescription arrives with different instructions EVERY time. When I call the pharmacy to get clarification on how to store the product or why the same Rx has differing expiration dates, they seem soooo annoyed and bothered. And it seems like they fudge answers each time I call. I'd give them 1 star, but they at least ship quickly (so they get 2 stars). I'll be transferring by Rx to a different pharmacy. read more

I have a dog with Cancer. I have had alot of problems with this Pharmacy. They do not return calls. I left messages for refills. NO call back. I went down to pick up the med. It was on back order. Maybe. The price went up 25.00 also. I was told by the Staff we will mail you remainder free of charge. NO meds came. I called last thurs. Will be mailed out friday. I didn't get it. I called Sat. We will mail Monday. I went down there today after calling to speak to a Person Named Odysey. She stated' It will be mailed tomorrow. " I said ill just come pick it up. ' I got there. They couldn't find the med. She stated " I called you and told ;you 3 p. NO you didn't. DO not use this Pharmacy . Report them to Pharamcy board. read more

It's a shame that Mr. Wise sold his business to Pencol. They are NO LONGER sensitive to patients' needs. I ordered a compounded thyroid prescription a week ago online, called the order in a few days ago, and finally stayed on hold long enough to talk to a human being. The overworked pharmacist I talked to told me that they no longer work on Saturdays and other changes have made it hard to keep up. They had my requests but it was going to be 12 days after they first received it before they had time to work on it. I live in Boulder County, so will be taking all my compounded prescription needs to Flatirons Family Pharmacy in Longmont from now on for fast service and no shipping charge. If you live in South Denver, consider having them ship your prescription to you. read more

Positives: it's possible to get someone on the phone, reasonable pricing, and they deliver. Negatives: They've made mistakes on my medication 4 out of 6 times (sent and charged me for medications even after I've asked them to wait to talk to my doctor, sent less than the amount prescribed and charged additional shipping for the rest), there isn't communication from them about the status of the order, and it has taken several phone calls to clear up misunderstandings (not there yet). Overall, it's a decent pharmacy but be prepared to call during business hours and make sure your medication is as prescribed. If I find a good local alternative I will probably switch. read more

I knew nothing about Pencol Pharmacy until I arrived to pick up a prescription. I was greeted by a friendly and helpful staffer who asked if I might benefit from learning how best to use the medicine. To my surprise, the person who greeted me when I walked into the office area was none other than Tony Jones, the company owner himself. Mr. Jones warmly greeted me and spent nearly a half hour answering my questions without the slightest hint of annoyance or dismay. Mr. Jones went so far as to give me his business card and invite me to follow up with additional questions if they come to mind. What comes to mind is the excellent customer service and warmth conveyed by Mr. Jones and his team. A++ EJ Freeman read more

The lady in the front just sucked the energy out of everyone that came in. She had an attitude and acted as if everyone was out to get her for something.. she acted as if people were bothering her. She is not a good front desk person. She rolled her eyes. She made people be wrong for being there even though they all said that someone had called letting them know the prescription was ready. read more

Most of the staff are lovely... but there always seems to be an excuse why things aren't ready. And of course... because it's a compounding pharmacy... you have really have no choice but to use them. Please do better. Also ... every time I call they say our lab is backed up... well that's not really MY problem... hire ... pay overtime. I also don't need fucking attitude every time I call regarding the status of an order my dog requires. Whoever was answering phones on 9/1... was unbelievably snarky... and incredibly rude.... Slimed the phone down after I said goodbye. The call was taped... if management would like to take a listen at how fucking rude she was. read more

Seems like communication is non existent here. No one knows what is going on. Everytime I call I'm brushed off and been waiting a month now for my prescription. read more

I switched to Pencol Compounding Pharmacy about six months ago after using ClearSpring Pharmacy for 12 years for my thyroid hormones as well as female HRT. There were occasional problems with ClearSpring over the years, but they became constant problems during the last year. I was feeling very ill and my lab work showed that both my thyroid hormones and female hormones barely registered. At this point I asked my physician to order my meds at Pencol and I was well again after one month and my lab work reflected this. I have no idea what was going on at ClearSpring or what they were actually giving me - it certainly wasn't the hormones I needed. Everyone at Pencol has been professional and friendly, and my prescriptions cost less and get filled quicker. read more

I had to pick up a prescription the other day. The lady checking us out was rude and very dismissive. My husband tried to ask questions with little response from her. It felt like she just wanted us to pay our bill and get out. It was our first time at this pharmacy and first time taking this prescription so we wanted to make sure we had answers and we could get very little response. We were the only customers in the store at the time. read more

I become a customer of Pencol when our vet ordered in some meds for our cat. But, of course, they also compound medicines for people, too. Pencol makes all its medications the old fashioned way: by hand from scratch. Most prescription preparations are made to order and they request you order any refills 4 to 5 days in advance so they will have adequate time to prepare it. In the case of the pet meds, the pharmacist also called me soon after the vet called them to be sure I really wanted the prescription before they started on the order. Pencol concocts several alternative delivery methods for medicines, including lozenges, liquid suspensions, creams, gels and ointments. They can also include flavors for oral medications. They even make medicinal lollipops! And if your medication is temporarily unavailable or discontinued, the pharmacists can compound an equivalent drug. In addition to medications, Pencol also carries spa quality skin care products. I tried some eye cream by Ageless Radiance that I liked pretty well. They have everything your need for your skin care regimen, such as cleaners, toners, serums, moisturizers, masks, and sunscreen. Finding Pencol may be a bit difficult because the front door is not visible from Colorado Boulevard. The entrance to the parking lot is on Louisiana. You have to take a ticket but parking is free for two hours. Pencol is located in the first building at the corner of Colorado and Louisiana. read more

I have just had a rare and positive experience. Pencol gen. manager (Tony) contacted my physician and contacted me to apologize for less than courteous customer service! He clearly is on top of things. Over the last two years I've had to fill $$$ single scrips ($1,400 ea. ) and had to deal with attitude every time. I had been searching for a new compounding pharm, but will hold back for now. For me Customer service is crucial. read more

Was referred here by our vet for heart medication. The staff is incredibly kind on the phone and in person. Medication prep is always quick and affordable. Happy to be using them for my dogs meds over a large chain pharmacy. read more

Efficient, kind, & prompt. I work in veterinary medicine & send clients here all the time. Recently started utilizing them for my own pups new medication. Never an issue getting to speak with someone & they're kind of enough to fill same day. Although, calling ahead is better for all. read more

****DOES NOT TAKE INSURANCE**** I am going to start there. They do not take insurance. They gave me a speech why they don't but I really didn't listen. Secondly, they couldn't give me a quote of my medication because "they make the medication from scratch". This is a red flag for me but sadly, I called around and Target, Kroger, Wal-Mart, Wal-Greens didn't have my medication so at least I found a place that can make it. I will wait to see what they charge me. read more

This pharmacy has the worst customer service I've ever experienced! I have used them several times over the last 12 years and I always have problems. Prescriptions are rarely ready on time and they get cranky when I call to check up on them. Once again, my time-sensitive prescription is two days late and they now seem to be closed for Christmas Eve (but I'm not sure as their system kept me on hold for over 30 minutes with no info on holiday hours and their website gives no mention of holiday hours). This means my prescription won't be available until Monday at the earliest which is 11 days after they received the order. If it was ready before Christmas and they neglected to call me (I called on the 23rd and was told it was just being finished up and would be ready tomorrow), the prescription will be expired and I'll be forced to wait another unknown amount of time for them to remake it. Meanwhile, my extremely time-sensitive treatment has come to a complete halt which has serious consequences for my health. Please, please, take your business elsewhere! Skyridge Compounding Pharmacy in Parker has excellent service. read more

Despite what their phone message says, it takes 7-9 business days to get a prescription filled here. Plan ahead.

Avoid this pharmacy if you can. They used to be great when they were in City Park... but recently, I had the worst experiences while having a prescription compounded here. First, I was in desperate need of a prescription as I was in a lot of pain. On a Thursday, I called a few of the compounding pharmacies to see who could get it done the soonest. The other pharmacies told me 2 days, and Pencol told me the next day. I had my doctor's office call in the prescription within 20 mins of my phone call to Pencol. Later that day, I called to make sure they received it and that it would be ready the next day. I spoke with a lady named Cherie (sp?) who was awful. She told me I had to wait until Monday or Tuesday and that they had others ahead of me. I explained that I had called and what I was told and she didn't care and was extremely rude and kept trying to explain this to me over and over as if I was a child who did not understand... My point to her was I was told it would be ready the following day and that they should honor what they told me. She refused and continued to talk to me like a child. Later, I spoke with the manager Tony who was very apologetic and had the prescription ready for me later that day. Unfortunately, I realized yesterday that they decreased the % in the medication without telling me. As a result, the medication has not been effective and I wasted $50 on diluted medication I was never told about. I called today and spoke with Valerie who told me that Cherie said she told me they needed to decrease the %... which she never did bc I refused to deal with her after she was so rude to me. Valerie seemed very nonchalant and didn't really care about my concerns and did not offer to help. I plan to call Tony tomorrow and request a refund and will NEVER return to this pharmacy again. As you can see, other compounded pharmacies in Denver have better reviews and probably treat customers better and don't change their prescriptions without telling them. read more

What happened to this place? I have been using them for years and recently their turnaround time, accuracy and customer service have been terrible. The last several times I was there they had not added the flavoring I had requested. Each time I had to point it out and wait while they corrected it. They also say they have a 48 hour turnaround time and the last few scrips I have called in I have had to call back 4-5 days later just to be told it is not ready because they are busy and behind. No communication whatsoever. I am going to have to find another compounding pharmacy. I can't trust a place with our medications if they are not accurate and/or responsive. read more

I am so happy to hear about all of the amazing reviews about Susan Davenport. She is indeed incredible and I highly recommend her. However, she has not worked at this pharmacy for a long time, and for them to keep her in the company bio is gravely inaccurate. She is available for patient consult as well as education and seminars - and I would highly encourage anyone looking for a hormone health specialist to seek her out. read more

Wow, what and amazing pharmacy. Top-notch customer service and in my case very sincere care for me. I had to have compounded a fairly rare medicine and they were helpful and efficient and getting it done right. You cannot go wrong with a staff as kind as theirs. read more

I had a prescription sent here again recently and am happy to report that their customer service has gotten much better!

I gave it two stars instead of one because they did end up delivering my medications on time both times. But their customer service is absolutely atrocious. I've called them two times in the past to fill my prescriptions, and each time I had the good fortune of speaking to Valerie. The first time they were supposed to call me to follow up about my very time-sensitive prescription but didn't. The next day I called them and spoke to Valerie. She verified my name and phone number. She then told me that they had my prescription but hadn't filled it or called me because they didn't have my correct phone number on file. To which I replied, 'Huh? But didn't you just read my phone number to me like literally five seconds ago?" That seemed to get her flustered and embarrassed because from that moment on she became pretty nasty. Her next excuse for their messup was that they had misspelled my name. I was just anxious at that point because I needed the medication the next day so we argued back and forth a bit, and at one point she said "Ma'am, do NOT yell at me". I don't think I was yelling although I was a bit frustrated. The next time I had to call them was five months later, and I got Valerie again. This time she wasn't particularly friendly either, but everything was squared away pretty quickly because I had enough experience now to know that I need to start calling and hounding them for my medicine right away. read more

ABOVE AND BEYOND!! I became a customer of Pencol when Browns Pharmacy closed. I ordered my prescription through them, along with probably 1,000 others who were with Browns and now with Pencol. When they learned I was out of my medicine and would go the weekend with it, they sent a driver who BROUGHT IT TO MY HOUSE!! THANK YOU Pencol! You have absolutely earned my business! read more

Reviews are normally based on personal experience but can be helpful if many feel the same way. In reading some reviews of Pencol at this site,I now realize I am not alone. It was ten days since my vet called in the medication. I received a phone message to call Pencol before they would begin filling...which I did the following day. There was no sign of the medication in the mail by the following Wednesday so I left a phone message in the evening. Receiving no news, I phoned again and was told it would go out today and may be received tomorrow. Unfortunately, my canine has now been without this med for five days now. My advice is to start very early to get refills so there is not a gap in medicating. I have been pleased with their service over the years. jek read more