Have been dealing with Troy and the fine folks at Bear Wheel for several years now for most all of…read moremy auto repair needs on , not only our daily drivers but also my classic cars. Can always depend on courteous and prompt service. We recently took our 2026 Lincoln Aviator to Bear Wheel for it's first service and oil change (6400km). Thankfully, Matao, one of their many knowledgeable mechanics, was alert to notice metal shrapnell in the oil filter. Long story short, the Aviator was towed to the local Ford dealership and within a day, they agreed to replace the entire engine and all other critical parts required. Thanks again Troy and your staff........you guys are the best!

This is not a normal thing that I do (1st time) but when I had several wheel related lights on dash…read moreand brought it into Bear Wheel. Diagnosis ($80 ok) was rear wheel bearing (hub). Troy calls me to tell me it is left rear wheel bearing says no big deal I carry them in stock and a couple of hours to install. I say ok put it in. When I go to get my vehicle the bill is $738, $407 for the bearing alone. When I question it, I am told that it is a superior bearing and has a 3 year warranty. I leave and call around. I can get same bearing for $153 on internet (Rock), GM dealer $289. When I share my findings with Troy first thing he asks me is what is the warranty on the bearings and I say 1 year. He tells me he gets his bearings from APC. I check with APC and yes they have a $406 (retail) bearing with a 3yr Warranty and also have Delco (GM) original equipment one for $300 with a 5 year warranty. At the outset, neither the cost of the bearing nor the warranty were ever discussed but when I questioned the cost of the bearing I am informed of the most important 3 year warranty. If the warranty was so important why wasn't I informed and better still why wasn't I offered the $300 bearing with the 5 year warranty. What is missing on the $738 invoice is any reference to the 3 year warranty on the bearing. So when I go back 2.5 years from now to get my warrantied bearing replaced, since there is no reference to the 3 year warranty I might be out of luck. That's right. Caveat emptor.

Positively the most professional, fair and HONEST service centre. While a dealership mechanic…read moreinsisted I needed $4000 worth of work, the kind people at Gingrich's had car repaired for a fraction of the price. My car is 15 years old. The mechanics are so trustworthy and reliable. Without them, I'm sure the car would be off the road .

Absolutely outstanding service! I can't say enough good things about this auto shop. From start to…read morefinish, everyone I interacted with was incredibly honest, courteous, and professional. My car's horn wasn't working, and other mechanics not only misdiagnosed the issue but also quoted me unreasonably high prices. This team quickly found the real problem, fixed the horn perfectly, and made sure the car was in excellent shape--all at a very fair and reasonable cost. Their knowledge and skill really stand out. The front-desk staff and the mechanics alike are refreshingly transparent and genuinely kind, which is rare to find. And as a delightful bonus, they have the sweetest shop cat, Ross, who's friendly and loving--he truly adds a warm touch to the experience. I highly recommend this shop to anyone looking for trustworthy, expert, and budget-friendly auto repairs. They've earned my full confidence and future business.

Great team.... friendly knowledgeable... professional and always has smiles...makes you feel…read morewelcomed....highly recommend....most definitely #1 staff...

absolutely amazing team! had me in and out with my rental! Had too much oil from previous oil…read morechange in Toronto ( another company done by Avis) warning lights on! They fixed the issue fast and efficiently!! Great job!! Saved my vacation time!

Our Porsche had a flat tire when we were in Wiarton this afternoon. We called CAA and they sent…read more"Devin" from Owen Sound Towing services. We were unable to change the tire at this location so Devin professionally and carefully proceeded to load our vehicle on the flat bed truck. He was very pleasant and courteous and provided us with what we would call White Glove Service. He safely delivered us and our Porsche to our home in Port Elgin. We heartily rate this service call a 5 out of 5...... Bravo Devin!!! Catherine and George Gruetzner

So spent over 2000$ repairing fuel systems on my 06 f150 and it still acting up !!Today again won't…read morestart called Caa and they said it would be a little extra wait because they were busy.No problem turns out they had to send a truck from OWEN SOUND TOWING and Joe Parent shows up asks me what my problem is I tell him and he says with a grin would you like me to fix it for you and I like hell ya! So he pops off the fuse box cover presses the fuel rest button in behind and gets the booster pack because the battery ran down from trying to start I jump In truck he says give it a shot BAM starts right up woohoo THANKS JOE AMD THANKS OWEN SOUND TOWING for keeping my wallet in my pocket this wknd you guys are the BEST!!!!

What an amazing little shop to work with. Rates are compared to others in the area but the quality…read moreof service is amazing. Randy's fixed my vehicle in a short amount of time and only charged me for what he worked on and also warned me of potential problems with my vehicle. He even did little extra and fixed a small noise I had in my muffler free of charge. I would highly recommend him In this area. Nothing worse than going to a shop and getting ripped off, but Randy's defiantly was not that experience for me!

My family and I are from Pittsburgh Pennsylvania. We drove up to Sauble Beach, Ontario to camp for…read morea week. I noticed my car was making a loud rumbling noise. I had a feeling it was wheel bearings going bad. We called a few different garages, but since it was a holiday in Ontario, we were having trouble finding one to schedule us in. We called Penn automotive, Dale was extremely helpful and super accommodating! He quickly got us in. They replaced both rear wheel bearings at a reasonable price. Dale even drove me back to the campsite after dropping off my car and then picked me up to get my car back. I was extremely pleased with the service! I even have jokingly told my wife that we should make him and his team our regular automotive service techs (keep in mind we are 7 hours away).

These guys are great I have used them many times recently for a few vehicles…read more Always happy with the repair work and the cost!

Hi again ordered a Subaru Solterra November 2022 from Rob Gole and it arrived at the dealer April…read more28,2023. I took delivery May 5,2023. My experience with buying this vehicle was great. Every one was involved. Scott tracked it from the dock in Japan. Jordan arranged the Subaru Canada financing. Rob took me through the features and differences between an ICE and an EV car. Russ and Kim have been great scheduling updates and ordering winter tires. It will be going in for its first scheduled maintenance very soon. The service and parts departments are excellent.