Incompetent administrators/schedulers, didn't even get to the doctor:…read more- Scheduled an appointment to get a flu shot. I was confirmed for this appointment. - Arrived and was told they don't have flu shots yet for the season and don't know when they will. Complete waste of my time. - I advised they update their appointment scheduling procedures so they don't schedule flu shots before they are ready to administer them. The receptionist looked at me like I was stupid and said they can't do anything about that, it just depends when flu shots are ready nationally (that wasn't my question). - Before I discovered they don't have flu shots, the routine front desk check-in experience was bizarre. I was asked if my information (address, etc) had changed but had to ask twice for examples of my information on file so I could verify it hadn't changed. Then I was told to go around the corner, but there was no waiting area there, so I had to go back and ask a second time where to go. Super strange.

The personnel at the reception is rude, give you attitude, barely acknowledge you, mumble behind…read moretheir mark and have no sense of customer service. I called ahead after making an appointment online to verify they could deliver the service. Bad attitude and wrong information. I went and it turned out they did not deliver it. Is this Penn or the DMV?

Dr. Lu is a great doctor. He is so caring and listens intently to all of my concerns. He explains…read moreeverything in detail. I recommend him highly and give him 10 STARS

After many years of putting up with the incompetence and inability to get an appointment i have…read moredecided to move on to a new provider. I have found the support staff to be rude and uncaring. When trying to make an appointment for an annual wellcare visit the answer is always that there are no openings or the schedule is not out yet. I have not seen my PCP in 2 years, only a PA. I have tried to be understanding, and have complained but nothing has changed. I do not recommend them.

I have been a patient at 3737 Penn Family Medicine for two years, and while my visits are usually…read morequick and uneventful, my experience today was completely unacceptable. I called around 11 a.m. to address a billing discrepancy regarding a student doctor and my insurance not covering services provided by students. Instead of receiving assistance, I was met with hostility from the receptionist, Keisha. She was argumentative, dismissive, and outright disrespectful. When I calmly relayed what my insurance company had told me, she responded with statements like, "I don't know what to tell you," and even accused me of lying by saying, "You're lying, that's not true." No patient should ever be spoken to that way, especially when trying to resolve a billing/insurance concern. I remained composed during the call, but the level of unprofessionalism was shocking. I escalated the matter to the Practice Manager, Joyce Summerville, and unfortunately, that conversation was just as unproductive. My concerns were not taken seriously, and the behavior was not meaningfully addressed. This experience has significantly damaged my trust in this practice. I will be filing a formal grievance. Patients deserve respectful communication and accountability when issues arise.

I have had nothing but issues working with the call center and the pharmacy. I needed a prior…read moreauthorization for a medication and they didn't send it for over 2.5 weeks and eventually gave up and filled it at their pharmacy. then the next month they only called one in and I spent i dont know how many hours waiting and going back upstairs and downstairs to get it and none of the doctors ever replied and no nurse practitioner able to do it either. the call center is not in the loop at all and i cant believe how many things have fallen through the cracks in my care.

Misdiagnosed my daughter with PCOS. Even put her on Metforman to treat. My daughter was going…read morethrough menopause with a genetic condition, Fragile X. The endocrinologist and even gynecologist who looked at her bloodwork from Dr Sherif could not understand how she came up with PCOS. It was clearly not the correct diagnosis.

Dr. Sherif is an exceptional professional! Thanks to her expertise and excellent patient care…read moredoubled by a kind and genuinely friendly demeanor, I was able to deal with my PCOS and hypothyroidism and drop over 60 lbs this year. I wholeheartedly recommend Dr. Sherif and am thankful to her.

Dr. B as i call him was doing presurgical evaluation for me prior to HIP replacement surgery at…read morePenn Presby in 2022. He has great listening ears /patience/great office manner. He's pleasant and easy to talk with about your medical concerns and he listens. For non emergent issues I send e-mail and in addition to his staff nurse responding he often will respond also. He became my PCP because during visit in 2022 I was telling him my Dr was leaving Penn. He volunteered saying "I can become your PCP" and I accepted. That was good decision for me. I would highly recommend him. Though these days its really tough to get an appmt. But as mentioned above their is communication lines open thru phone or e-mail even telehealth if you want it. He has great location on 1st flr Medical Arts Bldg He gets my 5 stars . A. I. Bush