Unfortunately, I got stuck with this CU when my mortgage was sold. Nothing but issues from day one…read more After the first year the sent me a escrow refund. Only to come back the next month and send me a letter stating my mortgage payment was going up because the escrow was now too low. I didn't get the letter. The auto payment wasnt enough. So, they hit me with a $100+ late fee. No calls not communication other than mailing me a letter. This year they mailed my Homeowners insurance (new policy) to the wrong address. So, my policy was never renewed. Two more months and I'll be done with them for good.

I've been a member of Trumark for several years (from birth to now and I am 27-years-old). I have…read morenever been more frustrated with a bank's fraud detection, investigation, and prevention program. 1.) ATM limits are set in stone. If the bank is open and someone is on the phone and you're in front of an ATM that has no limit, you can withdraw as much as you'd like. You can't change your limit by default. 2.) Credit card disputes have to be handled through phone. You wait 30 days for a fraud investigation to complete and you have to sign a document. Capital One and TD are 1-2 weeks at most and no signature required. Disputes can be done online. Card can be canceled through simpler user interface 3.) The fraud detection system calls me for predictable/normal charges. Occasionally it does call me for vacation reservations which is good. It did not call me when two charges were made around the same time in King of Prussia, PA and in Ohio while I was away...and my card number was being used fraudulently... If you're okay with archaic online interface and low interest rates and a lack of benefits that the major banks offer, then go with this bank. I know I am switching when all of my ducks are in a row. I'd be interested to see management's intent to change-- but it seems non-existent and they seem unaware. Thanks.

Great service & staff are very helpful & friendly. I love the short hours on Saturdays.read more

Don't believe the TV commercials that they're open 10 minutes late just trying to make a withdrawal…read moreat 7 o clock exact and the lights are off and they shut down all the computers all the BS TV commercials that they are the convenient open late Bank

dont ever get auto loan from WF. eventhough you pay the whole amount. they will still charge you…read morefor interest rates

This is the most professional bank in the area. JACOB GERMAN is a master in his field of banking…read more If I could give him a 10 star rating, I would!!!! He did all the paper work for my sister and I in regards to the loss of our father. It's a nightmare having to deal with everything after the loss of a loved one. Jason made our lives much easier with his knowledge. Thank you Jason, you are the best!! Good luck to you from Joyce and MJ

I deposited a couple checks and every time I deposit checks they tell me it would be ready in this…read moreamount of days and then when those amount of days come up it's not ready.The tellars lie right to your face!

Their ATM's often malfunction. My son went in with a friend who has an account and tried checking…read morehis balance. He inserted his card, the ATM immediately shutdown, rebooted several times and kept his card! I tried calling to get it back but even though they can run a report to show it malfunctioned, they have cameras in the ATM area that shows there was a problem and we can provide ID they will not have the ATM service get the card back. Once it's taken it's gone! Even though it is an issue with the ATM. Now we have to wait several weeks for a new card because their machine malfunctioned! That doesn't help my son who now has no access to his money until the card comes. They were very polite in telling me there's no way to get a card back. Do better TD Bank. Change ATM services to be more customer friendly than counter productive! It only makes your business look bad.

The service at Wells Fargo in Fairless Hills is severely lacking. I walked into their lobby and…read morethere were no customers at all. All of the offices were empty. I walked over to the teller to ask if there was a manager on duty. A gentleman appeared from behind the teller and asked if I needed any assistance. I told him I did and briefly explained my question. It was simple and probably would have taken all but ten minutes to resolve. He told me he had an appointment with a customer at four (20 minutes from then) and then asked if I wanted to make an appointment for the next day. I have another account at Republic Bank right down the block from Wells Fargo. They are the best. They go out of their way and treat you very well every time you go. What a difference. Needless to say my account and my wife's account that's left at Wells Fargo is going to be transferred to Republic.

If you're looking for a great bank and want top notch service, go there.read more

It's a pleasure to work with Bank of America. Specially Louarda I. from Langhorne branch was great…read moreas usual, with a warm welcome she finished my notary work in a minute. Again one month ago we had applied for my daughters first credit card and she helped us a lot with her professional skills. And got approved in a couple of minutes, thank you so much.